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Complaints Administrator

Location: Cheltenham, Gloucestershire Industry: Administration & Office
Salary: £7.25 per hour Contact: Cheltenham Commercial
Posted: about 1 year ago Contact Email: cheltenham@meridianbs.co.uk

On behalf of a large organisation, based on the outskirts of Cheltenham, we are seeking a pro-active and detail-orientated Administrator to fulfill a three-month, temporary contract as a Complaints Administrator. The ideal candidate will have accurate data entry skills and enjoy problem solving.

This is a full-time position, working 37.5 hours per week across Monday to Friday.

Key Duties:

  • Liaising with clients and other areas of the business with the aim of finding a quick solution to a complaint
  • Vet, log and acknowledge complaints within strict timescales
  • Data gathering information to support the decision making process
  • Chasing outstanding requirements to ensure complaint aging remains at the minimum
  • Ensure requests are processed in line with procedures and regulatory requirements
  • To build, maintain and enhance the team's competence in order to improve delivery of the customer experience and to ensure we treat customers fairly
  • To accurately apply knowledge of relevant systems, products, processes and procedures when dealing with customer complaints or answering questions within the team
  • To promote the provision of a first class experience for customers and to share knowledge and expertise with other team members
  • To contribute to and support the creation of a positive team culture
  • To challenge the activities inside and outside the team in order to improve the customer experience
  • To regularly evaluate actions taken to ensure success is measured, to build on success or to alter approach, if required

Skills/Experience required:

  • Good standard of education, including GCSE Maths & English at C grade or above
  • Excellent communication skills - both verbal and written
  • Good IT skills, including accurate data entry skills
  • Keen to learn
  • High levels of attention to detail

Meridian Business Support is acting on behalf of our Client as a Recruitment Business.

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