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Complaint Administrator

Location: Cheltenham, Gloucestershire Industry: Administrator
Salary: Up to £8.20 per hour Contact: Hannah Macfarlane
Posted: 3 months ago Contact Email: hmacfarlane@meridianbs.co.uk

Meridian Business Support is currently looking for individuals who are confident, friendly and who have excellent attention to detail. This is a fantastic opportunity to join a prestigious company situated in the Cheltenham area.

You will have:

  • Strong customer service experience and be able to confidently engage with customers, overcoming objections
  • Complaint handling and/or financial services experience would be an advantage
  • Ability to interpret data and process high volumes of information
  • Be highly proficient in the use of IT systems and Microsoft Office packages
  • Enjoy working in a target driven environment whilst multi-tasking to ensure you prioritise and manage your own work load
  • Excellent communication skills and articulate - verbally and written

Duties include:

  • Vet, log and acknowledge complaints
  • Phone customers to discuss complaints with the aim of finding a resolution
  • Look for and escalate root cause trends and issues that arise by process, product or complaint type
  • Identify opportunities to build customer relationships and provide excellent customer service

Benefits:

Training and development are compulsory. This will motivate you to perform at your pinnacle. This will result in you recognizing your achievements and this will get rewarded appropriately.

  • 23 day's holiday pro-rata (rising to 27 days)
  • You will receive and a company pension scheme along with life assurance
  • Childcare vouchers
  • Share ownership plan
  • Additional private health-care insurance
  • Holiday buy/sell and much more designed to suit your own personal lifestyle.

This role is a Temp-Perm role, Full-time hours. Monday- Friday, 9:00am - 17:00pm.

If you think that you will be suitable for this role please send your CV to mcranfield@meridianbs.co.uk or call the office to speak to Meagan on 01242 246022.

Meridian Business Support is acting on behalf of our Client as a Recruitment Business.

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