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Call handling

Location: Newcastle upon Tyne, Tyne and Wear Industry: Admin & Clerical
Salary: £7.85 - £8 per hour Contact: Jackie Collins
Posted: over 2 years ago Contact Email: jcollins@meridianbs.co.uk
  • Do you have a passion for caring?
  • Do you have the enthusiasm to develop rapport with people over the telephone?
  • Do you want to work in the Out of Hours periods, to help patients access the care they need?

Our client provides quality Primary Health care services. They have a commitment to high standards, a proactive approach towards patient care and to achieving the delivery of a patient focused service.

Due to expansion, Our client is seeking professional, enthusiastic, well-motivated individuals to join our team of Call handlers.

With the ability to work flexibly Out of Hours, applicants must possess excellent interpersonal/communication skills and have the ability to work quickly and accurately under pressure. Duties will include taking telephone calls from members of the public with urgent medical needs using agreed protocols. Experience of working in a health care or call centre setting would be desirable. Bank holiday working is a requirement of the position. Currently all Call handlers are expected to work a minimum of 3 out of 4 weekends.

Successful applicants must be proficient in the use of IT with good keyboard skills. A minimum of 4 GCSEs grade C (or equivalent) to include English and Maths is essential, as is experience of working as part of a team.

The role requires a DBS check, Meridian Health can help with this.

Meridian Business Support is acting on behalf of our Client as a Recruitment Business.

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