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Call Handler

Location: Milton Keynes, Buckinghamshire Industry: Managed Service
Salary: £8.12 - £10.70 per hour Contact: Christine Reid
Posted: 10 months ago Contact Email: creid@meridianbs.co.uk

We are currently recruiting for a team of In-bound Call Handlers to join our clients 24 hours call centre based in Milton Keynes,

The site in Milton Keynes offers a comprehensive advice service to the public, dealing with a variety of situations in a prompt and professional manner.

So if you have a passion for Customer Service, and have the ability to stay calm under pressure while delivering a professional service at all times, then we would like to hear from you.

Please note: You will need to be fully flexible 24/7 and able to work both evenings and weekends. Travelling outside of public transport operating hours may be required. Working hours vary between 30 and 40 hours per week.

This is a permanent job paying £8.12 to £10.70 per hour, based on shifts.

Responsibilities:

  • As Call Handler you will be prioritising inbound calls using critical thinking with the aid of computer software support to ensure the provision of a quality driven service.
  • Addressing the urgent care needs of callers and where necessary take action
  • Need to be confident and professional in taking control of calls, sometimes working under pressure dealing with people in distress and giving the relevant advice and actions.

Inform your line manager of any issues and follow escalation policies and emergency procedures as necessary.

Immediate and accurate records must be kept on the system for review.

You will contribute to the continuous improvement of the service and the achievement of standards.

Requirements:

Excellent communication skills with a professional and courteous telephone manner are needed as you will be dealing with a variety of people.

You need to have good attention to detail and an ability to work well under pressure using critical thinking skills to resolve queries.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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