Customer Service Advisor duties include but not limited to:
- Sales Order Processing
- Service user account creation and client searches
- stock query investigation and processing out of stock items
- Liaising with service users to arrange delivery or collection of equipment
- Ensure any complaints or issues are raised with the customer service manager to ensure quick resolutions within a laid down framework with regard to telephone availability and office administration
- Deal with a broad spectrum of customer queries from simple transactions to complex enquires, including the handling of customer complaints. promote a positive image and realistic expectation of service to customers, demonstrating corporate commitment to customer care.
- Liaise with other departments to support and assist colleagues to ensure the delivery of a quality integrated service to customers
Meridian Business Support is acting on behalf of our Client as a Recruitment Business.