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Location: Smethwick, West Midlands Industry: Administration & Office
Salary: £7 - £8 per hour Contact: Gemma Brown
Posted: about 2 years ago Contact Email: gbrown@meridianbs.co.uk

In order to apply for this role it is essential that you have;

  • No criminal record
  • Clear credit history

Primary Objectives of the Administrator/Receptionist

This role requires exceptional administration and organisational skills, an excellent telephone manner and good customer service skills.
This role requires a confident and flexible individual with strong attention to detail, who can work well within a small team.

Key Accountabilities of the Administrator/Receptionist

KA1 Reception
1.1 To provide professional response when answering the telephone, ensuring the smooth transition of any transferred calls.

1.2 The first point of contact to welcome Visitors, Customers and Contractors in a polite professional manner and inform colleagues of their arrival.

1.3 Ensure that ALL Visitors, Customers and Contractors to the site are properly signed in and badged. Advise them of ISO 27001.

1.4 To maintain the electronic Diary on a daily basis of who is visiting the site.

KA 2 Administration

2.1 To work closely with other office staff and managers to provide ad-hoc administration support.

2.2 Data inputting - ensure the accuracy of information is entered onto spreadsheets and databases

2.3 Posting of daily dockets.

2.4 Ensure accuracy of information when Sales Invoicing on a daily basis.

2.5 Sending out bank approval letters as required.

2.6 Posting out samples to customers on a daily basis.

2.7 Filing of completed job bags on a daily basis, organising and maintaining job bag filing system.

2.8 Distribution of post in the morning and franking of post in the evening.

KA 3 Despatch Administration (cover)

3.1 To provide administrative support to the despatch, logistics and operations
3.2 Creating box labels and despatch notes

3.3 Maintaining daily despatch list.

3.4 Proof of Delivery collation.

3.5 Arranging transport for collection of finished goods.

3.6 Job bag filing.

KA4 Management information system

4.1 To ensure that the integrity of the data input into the Management information system is accurate and input correctly at all times.

KA5 Teamwork, Communication and Continuous Improvement

5.1 To maintain good and co-operative relationships with colleagues involved in other aspects of the business or operations in order to promote strong teamwork and co-operation across the company to meet customer requirements.

5.2 To participate in or lead improvement groups or teams to bring your own knowledge and experience, and those of others, to bear on improving processes, practices or the working environment.

KA6 Training & Flexibility

6.1 To undertake training as required by the company or for your own professional development from time to time on new processes.

6.2 To seek improvement in personal performance through review, discussion and training.

6.3 To provide cover for colleagues in the event of absence.

KA7 Health & Safety

7.1 To ensure that all Health & Safety procedures are adhered to and that work is conducted in a safe manner.

7.2 To ensure that the working environment is kept in a clean, well ordered, safe and hygienic condition.

7.3 Wherever an employee notices a health, safety or environmental problem, which they are unable to put right, they must immediately inform your Manager.

7.4 In addition, if an employee has any other concern relating to health, safety or welfare, he/she should discuss this with their Manager.

7.5 You must also be aware of your legal obligations under Sections 7 and 8 of the Health and Safety at Work etc Act 1974. These require employees to take reasonable care of themselves and others and to not recklessly interfere with anything provided in the interests of health and safety.

KA8 Information Security

8.1 Responsible for co-ordinating information security activities or carrying out specific processes within that department in line with the Information Security Manual and applicable procedures.


This job description is a guide to the minimum requirements of the job. It is not intended to restrict other activities which will contribute to the development and profitability of the company. If a need for action or an opportunity is identified, this must be brought to the attention of all concerned.



Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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