One of the most widely-known and biggest cities in the United Kingdom, Newcastle is known for its wild nightlife, historical attractions, and of course, the long-established Newcastle United Football Club. The city has many thriving businesses and a successful economy, of which Meridian is but one small part of a large-scale successful city.
Being such a well-established city, it probably isn’t surprising that transport around the city is a necessity. Newcastle therefore has many different available travel options, including multiple bus companies alone, with the likes of Stagecoach and Arriva respectively. Newcastle upon Tyne also has its own railway station, being included as a stop in the TransPennine express route, which allows travel across the north side of England with relative ease. To make life even easier, being such a staple city in the North East, road and motorway linkage across and around Newcastle is more than adequate, with several A roads such as the A694 and the A19.
Aside from the ease of travel, Newcastle has a proud northern culture, with the aforementioned Newcastle United, the stunning Tyne Bridges, and various historical landmarks such as the Newcastle Castle and Newcastle Cathedral. It truly is a very unique and special northern city.
Customer Service Advisor
Newcastle upon Tyne
£9.50 per hour
Customer Services Advisor Meridian Business Support are looking for an highly motivated Customer Services Advisor for an immediate start. The primary accountability for this role will be to support our Facilities Management Helpdesk as a Customer Service Advisor, providing comprehensive advice and information on a range of services via all contact channels e.g. telephone, email and other electronic channels. The post holder will be expected to provide excellent Customer Service to a range of internal and external customers, providing first contact resolution and taking ownership of customer’s enquiries Key Duties: Effectively manage and respond to all enquires and communication via all contact channels e.g. telephone, email and digital methods. To provide advice and information on a range of services as required To receive and process complaints, comments or suggestions ensuring these are resolved, where possible, at first point of contact or escalate through agreed processes Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction and drive service efficiencies To assist in the supervision and maintenance of day-to-day processes and routines to ensure delivery of an efficient and effective customer service function Assisting in service development and continuous improvement projects and activities. Skill/Experience Required: Good general education with a minimum of 4 GCSE at grade C or above including Maths and English, or the equivalent, and/or relevant experience. Knowledge of the FM sector, processes and systems e.g. CAFM, PPM, re-active repairs and maintenance Good literacy, numeracy and ICT skills If you have any queries on this position please contact Tony on 01924 205010, or send your CV to email@example.com
£26000 - £28000 per annum, Benefits: Excellent Company Benefits!
Are you a Warehouse Supervisor from a retail distribution background with strong people management skills? We are recruiting for Warehouse Supervisors for a large retail distribution warehouse in Jarrow, near South Shields. Salary £26-28k per annum dependent on experience, working rotating shifts AM: Mon-Fri 7am-3pm; PM Mon-Thu 2.15pm-10.15pm and Fri 12-8. Package includes 25 days holiday, pension, subsidised canteen, performance related bonus, staff shop and huge discounts on company products!!! As Warehouse Supervisor you will be part of a Team of 4 Supervisors on shift, managing up to 20 direct reports each, working within a large, single floor warehouse which experiences peak periods with up to 30,000 units per week in/ out. You will be a hands on supervisor managing and controlling shift activities from goods in through to dispatch ensuring KPIs are being met. Your role will involve managing staffing levels and assigning workload giving clear and precise instructions to all warehouse staff. You will monitor sickness and absence levels, completing return to work documentation as required. You will document all stock movements via paper copy as well as through the inhouse systems. All investigations, disciplinaries and appraisals are your responsibility as well as monitoring performance of your team. It is essential you have Supervisory experience within a warehouse ideally working for a retailer (clothing would be advantageous or another BIG brand). You will have worked in a company that experiences peak periods, and will have previously managed up to 20 staff including temporary staff with strong people management skills. Good IT skills are required including MS Office, in-house systems and handheld scanning technology. Working knowledge of work scheduling and planning is important along with excellent interpersonal skills. This role would suit: Warehouse Team Leader, Warehouse Supervisor, Cell Manager, Shift Manager, Section Leader, Cell Team Leader, Distribution Team Leader, Logistics Supervisor, Shift Leader Commutable from: Newcastle upon Tyne, Boldon, Hebburn, Wallsend, North Shields, South Shields, Gateshead, Sunderland, Washington IND100
Apprentice Branch Assistant - Gateshead
Fixed Term Contract Role - Monday to Friday - 40 hours per week We are looking for Apprentice Branch assistant to join our successful team within an Electrical Trade Wholesaler based out of Gateshead. Contracted to 40 hours per week Monday to Friday Shift times : 8am – 5pm No bank holiday working required Benefits : Pension scheme, Life assurance, 25 days holiday As a Apprentice Branch assistant, you will be trained on all areas of branch life, which will give you a fantastic grounding for your future career. Your training support you becoming the face of our company, gaining skills to ensure you give great first impressions when customers come in to branch and provide understanding on how to create stock display’s to providing exceptional customer service. You may also support the wider branch team, calling customer with our sales team, picking and packing products in our warehouse to ensuring customers’ orders are completed on time. This is a fantastic oppertunity to get in to the Electrical Trade sector, You will learn all about the industry whilst completing the apprentice programme which will take around 15 months to finish The Role: Deliver excellent customer service to all customers Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty Be flexible to carry out various tasks and activities to support the effective overall running of the branch including being in the stores, telesales and trade counter sales Be a relief Driver for van deliveries to support as necessary Effectively manage stock display in trade counter exposing the customer to a wide range of stock and impulse products, new stock ranges and any value-added services as is practical within the Sales Counter Maintain a clean and tidy environment that is always well presented creating an environment to positively influence the Sales Counter performance Using IT systems such as M3 or Microsoft Office where appropriate The Person: Customer focussed, with experience of working in a customer facing role Confident to work in a fast-paced role, whilst maintaining a consistent eye for detail A flexible approach and an ability to work under pressure Embracing of change and new technologies Proactive approach and a natural flair for building relationships with customers Apply ONLINE today Our client believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, they will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work in the UK.