Jobs in Middlesbrough
The large town in Northern Yorkshire, is the most populated area in the county of Northern Yorkshire. The eastern town, not far from the coast, is found as a somewhat middle ground town, between larger cities such as York and Newcastle. Despite this, Middlesbrough still stands on its own two feet, with its own very successful Middlesbrough Football Club, the naturally beautiful Roseberry Topping, as well as a larger percentage of employees in sectors such as Education and Health, compared to the average percentage for the country as a whole – making it a great place to work as part of a recruitment agency as well.
In addition to the diverse benefits of the town and the various things it has to offer, being such a staple town in Northern Yorkshire, it is unsurprising that travel to Middlesbrough is made easy; the A1(M) and A66 both ease travel around the area, as well as the A19 and A172 both explicitly helping motor travel around the town. The town also includes several train stations, including Thornaby, Middlesbrough and James Cook University Hospital Station. If this wasn’t enough, Teesside Airport is within 20 minutes’ drive of the town as well.
-
Warehouse Operative
Stockton-on-Tees
Competitive
Responsibilities:
Permanent Role - Monday to Friday - 40 hours per week We are looking for a Warehouse operative to join our successful team within an Electrical Trade Wholesaler based out of Stockton (TS18) Contracted to 40 hours per week Monday to Friday Shift times: 08:00 - 17:00 No bank holiday working required Benefits: Pension scheme, Life assurance, 25 days holiday As a Warehouse Operative, you will be support inward stock deliveries, picking and packing products from our vast product line to complete customer’s orders and ensuring your accuracy on each and every order is right first time. You may also support the wider branch team from providing excellent customer service on the trade counter, Making deliveries out to them or calling customers with our internal sales team. This is a great opportunity for someone that is driven and looking for a new role! Warehouse Operative - The Role: Facilitate all inward stock movements for the branch efficiently, following company procedures, and using IT systems where appropriate Pick and pack goods to fulfil customer orders in an efficient, timely and safe manner Manage and maintain the stock integrity and ensure accurate completion of all cycle-counts and stock-takes Actively maintain and improve housekeeping standards ensuring that stored goods are kept tidily and in the correct place Where relevant use any mechanical handling equipment in accordance with company procedures Ensure that with all aspects of Health & Safety policies and procedures are complied with in all daily activities Contribute to the effective operation of the branch by supporting other staff in meeting Customer Service levels Continually review operating systems, procedures and practices, recommending any changes to improve operational effectiveness and efficiency and to reduce costs Using IT systems such as M3 or Microsoft Office where appropriate Supporting in other areas of the branch operation as and when required Warehouse Operative - The Person: Customer focused, with good communication skills To have had experience of working in a fast-paced role, whilst maintaining a consistent eye for detail A flexible approach and an ability to work under pressure An ability to embrace change and new technologies Experience within a multi-product warehouse environment (ideally) Basic IT skills MUST HAVES: Hold a valid in-date UK Driver Licence Must not have more than 3 penalty points Be over the age of 21 PLEASE APPLY ONLINE TODAY Our client believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, they will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work in the UK. Would Suit: warehouse operative, wrehouse, flt, reach, counter balance, production operative, stock controller, stock, stores, multi drop delivery driver, yard person, delivery driver, 3.5t
-
Internal Sales Person - Stockton
Stockton-on-Tees
Competitive
Responsibilities:
Permanent Role - Monday to Friday- 40 hours per week We are looking for Internal Sales Person to join our successful team within an Electrical Trade Wholesaler based out of Stockton-On-Tees. Contracted to 40 hours per week Monday to Friday Shift times Either: 07:00 - 16:00 OR 08:00 - 17:00 No bank holiday working required Benefits : Pension scheme, Life assurance, 25 days holiday Electrical Wholesale experience is desirable As an Internal Sales Person, you will be a key member of the team; you will deliver excellent customer service to our customers either face to face in the branch or over the phone to drive customer loyalty. You will be managing existing customer accounts to support their requirements alongside proactively developing new business in to the branch to support branch targets. The Role Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty Consistently generate profitable sales for the branch, via the telephone by effectively using a range of techniques and resources Identify and action appropriate steps to rectify any shortfalls Manage customer queries in relation to invoices, orders or stock Understand the customer cycle by proactively targeting new customers and developing them into consistent live trading accounts Embracing digital channels to enhance the customer offering by proactively promoting the webshop and other digital offerings. Collaborating with customers, colleagues and suppliers by supporting with promotions, sales events, supplier days and new product launches Utilising IT systems such as M3, Vecta and Microsoft Office to support the customer experience Supporting in other areas of the branch as required The Person Experience of working in a highly competitive customer focused role (B2B, B2C, retail/hospitality) Experience of working within a sales / target driven role To be customer centric with a customer service background To demonstrate proactive sales via phone, face-to-face & online A flexible approach and an ability to work under pressure An ability to recognise sales opportunities Please APPLY ONLINE today Our client believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, they will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work in the UK Suitable for: Branch assistant, trade counter, account manager, sales advisor, telecoms, call handler, sales coordinator, inside sales, business development executive, business developer, trade sales, trade desk, sales counter
-
Contact Centre Team Leader
Middlesbrough
£23000 - £25000 per annum
Responsibilities:
We are looking for a Team Leader to join our Contact Centre Team based in a call centre environment in Middlesbrough (TS1): Salary: up to £25,000pa Pay: £11.79ph - £12.82ph 5 shifts across Monday to Sunday - Working 1 full weekend & 1 Saturday per month Working hours are between 8am – 8pm Contracted to 37.5 hours per week Benefits: 29 days holiday (including Bank Holidays), Pension scheme, Medical Cover, Share Schemes, Retail discounts You will join the contact centre and manage a team of up to 15 Customer Care team advisors on behalf of a major UK bank. You will lead your team to ensure all customer calls are answered against company SLA and your team are providing excellent customer service. Using your experience of managing a similar environment, you will coach and guide your team to understand the customers situation to provide suitable options that will resolve each customer situation and ensure the customer is supported on all banking queries. You will need to lead and inspire your team with weekly meetings, monthly reviews and 1-2-1’s to ensure your team are working within company KPI's and achieving the requirement targets. You will manager your team in a fast-paced environment where there can be little or no gaps in calls and you will be supporting our customers while navigating multiple systems so strong computer skills is a mu If you are an experienced manager, looking to join a fantastic team and driven to enable you to lead a team in providing excellent service…….we want to hear from you APPLY ONLINE TODAY and a member of the team will be in touch A DBS and Financial check will be completed as part of the vetting process. Team Leader: Role & Responsibilities: Responsible for the ongoing coaching & development of all team members, ensuring that everyone is equipped with the necessary knowledge and tools to succeed Continually look to improve customer satisfaction and minimize customer dissatisfaction Immerse and engage your team in both the vision and values of your associated Client’s brand. Maintain healthy staff retention rates through effective management and ongoing team member development, whilst creating an environment that rewards, recognizes and encourages success at every level. Adhere to all quality procedures and associated time frames. Maintain effective relationships with service colleagues and key stake- holders to ensure the effective delivery of services. Maintain and develop a thorough and up-to-date working knowledge of the Clients services, including procedures, guidance and legislation to deal with inquiries Team Leader : the Person: Minimum of 6 months experience in a Call centre manager role Previous experience of providing the effective planning, organisation and development of a team Experience of delivering individual/group coaching to improve professionalism and overall metrics Motivate, develop, coach, train, induct employees to set performance standards, recognize achievement and deal with performance issues Experience of working within a contact centre environment Role would be suitable for: Team leader, Team supervisor, Supervisor, Team Manager , Call centre Manager, Talent acquisition leader, call handler team leader, Customer service team leader ,call centre manager, call centre team leader, Call Centre Advisor, Customer Advisor, Complaints Advisor.
-
Customer Service Advisor
Middlesbrough
£10.66 per hour
Responsibilities:
We are looking for Customer Service Advisors to join our Customer Contact Team based in a call centre environment in Middlesbrough: Pay: £10.66ph Salary: £20,787.00pa Working any 5 out of 7 days (will include weekend work) Working hours between 7am – 12am Contracted 40 hours per week Benefits: 30 days holiday (including Bank Holidays), Pension scheme, Medical Cover, Share Schemes, Retail discounts As a Customer Contact Advisor, you will be the first point of contact for our customers. Through great conversations you will understand the customer situation, take full ownership during the investigation of the situation and support the customer to a resolution. Working as part of a team, you will ensure all calls into the team are answered with company guidelines, whilst providing excellent customer service you will also need to navigating multiple systems during the calls so strong computer skills coupled with the ability to deal with sometimes distressed or up customers is a must. You need to be happy with phone work, be a people person and enjoy finding out information and resolving situations A DBS and Financial check will be completed as part of the vetting process. Customer Contact Advisor Role & Responsibilities: Make sure to put customers first - taking ownership of their queries building rapport quickly and providing the highest level of customer experience Learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward with their futures. Diagnose a full range of customer needs, providing appropriate product information, help and support to meet the needs identified Possess good attention to detail and grow the confidence to spot and call out issues and trends to improve customers' journey and experiences and escalate in briefing activities Make sure all customers are acknowledged and responded to within pre-arranged service levels and time-frames Make sure all interactions are fully, accurately and consistently logged and updated on the customer service systems Respond positively to customer objections using a range of questioning techniques, demonstrating empathy and understanding Take responsibility for managing your own workload to ensure all response times are met or exceeded Take personal ownership to keep knowledge of products, policy and procedures up to date Build and maintain strong working relationships with other parts of the organisation to support the delivery of outcomes and great customer experiences Proactively identify and escalate risks, taking responsibility for complying with all policies, procedures and regulatory requirements Customer Contact Advisor the Person: A proven ability to deliver an outstanding customer experience Computer literate A positive attitude and a people person Excellent written and verbal communication skills Excellent attention to detail, with the ability to assess and understand all relevant information to reach fair outcomes The ability to manage own workload and prioritise accordingly The confidence to make decisions within agreed discretionary limits APPLY ONLINE TODAY and a member of the team will be in touch Role would be suitable for: , Customer service, Contact Centre Advisor, Call Centre Advisor, Customer Advisor, Complaints Advisor, call handler, telesales, B2C, B2B, Sky, call centre, Tech adviser, Sales adviser, retail, Retail assistant.
-
Fraud Advisor
Middlesbrough
£11.43 per hour
Responsibilities:
We are looking for an experienced Fraud Advisor to join our Customer Contact Centre based out of Middlesbrough City Centre: Pay: £11.43ph Salary: £22,300pa Contracted to 37.5 hours per week Working 5 Shifts across Monday to Sunday Rota Working between the hours of 7am - 12pm Office based role Benefits:29 days holiday, Pension scheme, Life insurance, Retail discounts As a Fraud Advisor, you will be an important point of contact for our customers with queries about potential fraud on their accounts. You will take full ownership during the investigation of the situation and support the customer to a resolution at First point of contact where possible. Working as part of a team, you will ensure all calls into the team are answered with company guidelines, whilst providing excellent customer service you will also need to navigating multiple systems during the calls so strong computer skills coupled with the ability to deal with sometimes distressed or upset customers is a must. Due to the nature of this role, you will need to come from Regulated background, have a great telephone manner, a problem-solving mind, and a flare for resolving issues. A DBS and Financial check will be completed as part of the vetting process. Fraud Advisor Role & Responsibilities: Make sure to put customers first - taking ownership of their fraud queries building rapport quickly and providing the highest level of customer experience Learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward through these challenging scenarios Diagnose a full range of customer needs, providing appropriate process information, help and support to meet the needs identified Possess good attention to detail and grow the confidence to spot and call out issues and trends to improve customers' journey and experiences and escalate in briefing activities Make sure all customers are acknowledged and responded to within pre-arranged service levels and time-frames Make sure all fraud cases and interactions are fully, accurately and consistently logged and updated on the customer service systems Respond positively to customer objections using a range of questioning techniques, demonstrating empathy and understanding Take responsibility for managing your own workload to ensure all response times are met or exceeded Take personal ownership to keep knowledge of products, policy and procedures up to date Build and maintain strong working relationships with other parts of the organisation to support the delivery of outcomes and great customer experiences Proactively identify and escalate risks, taking responsibility for complying with all policies, procedures and regulatory requirements Fraud Contact Advisor the Person: A proven ability to deliver an outstanding customer experience in difficult situations when dealing with a range of customers, Excellent written and verbal communication skills A thorough understanding of the customer service process and regulatory requirements A comprehensive knowledge of customer contact systems Excellent attention to detail, with the ability to assess and understand all relevant information to reach fair outcomes The ability to manage own workload and prioritise accordingly The confidence to make decisions within agreed discretionary limits APPLY ONLINE TODAY and a member of the team will be in touch Role would be suitable for: , Customer service, Contact Centre Advisor, Call Centre Advisor, Customer Advisor, Complaints Advisor, call handler, telesales, B2C, B2B, Sky, call centre, Tech adviser, Sales adviser, retail, Retail assistant, Fraud advisor, Fraud investigator, Fraud administrator
