Site Co-ordinator/ Office Administrator- Darlington
£21000 per annum, Benefits: + Benefits
Site Co-ordinator- Darlington This is an immediate start role. You will act as the front face of IAS and will manage the customer experience for all visitors and staff attending the AC. You will be a key part of the customer journey and will need to ensure you maintain the highest levels of customer service. You will be expected to provide support and compassion to customers across a variety of activities and general queries such as questions about the PIP assessment and assisting with enquiries on expense claims from customers who have incurred costs to attend the assessment centre. Other daily duties will consist of ensuring the assessment centre is fully prepared for the start of each day, in terms of equipment/supplies and general appearance – ordering supplies/equipment/stationary as required to ensure sufficient stocks are always maintained. You will also manage the appointment arrivals board ensuring systems keep up to date and in good order. You will also manage any special requests e.g., where a translator may be required, undertake the required identity checks with each customer and general administration duties, e.g., answering the telephone, copying, documents etc. You will be expected to complete courtesy calls to confirm upcoming appointments, make any necessary changes and also liaise with not only the claimant but potentially the claimant’s carer, guardians and or housing associations. You must have customer service experience and must be computer literate. You will be working on various systems and must have a good understanding of Microsoft applications. You will be required to complete a type speed test in order to ensure you are the right candidate for this role. Job Details 37.5 hours £21,000 Shifts between 8am & 6pm Office based What we need from you At least 1 year’s customer service experience Excellent I.T skills- particularly Microsoft Office Team player Compassionate Caring manner Great interpersonal skills and ability to build a rapport with people Time management and attention to detail If you feel the Site Co-ordinator position may be for you or you are interested in finding out further information, please contact Liverpool Resourcers at Meridian Business Support by email Liverpool_resourcers@meridianbs.co.uk or call 0151 556 2090 // 07507 649175. Alternatively, you can apply to this advert and someone from the Meridian team will be in touch.
Internal Sales Person - Middlesbrough
Permanent Role - Monday to Friday - 40 hours per week We are looking for Internal Sales Person to join our successful team within an Electrical Trade Wholesaler based out of Middlesborough. Contracted to 40 hours per week Monday to Friday Shift times: 08:00 - 17:00 No bank holiday working required Benefits: Pension scheme, Life assurance, 25 days holiday Electrical Wholesale experience is desirable As an Internal Sales Person, you will be a key member of the team; you will deliver excellent customer service to our customers either face to face in the branch or over the phone to drive customer loyalty. You will be managing existing customer accounts to support their requirements alongside proactively developing new business in to the branch to support branch targets. The Role: Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty Consistently generate profitable sales for the branch, via the telephone by effectively using a range of techniques and resources Identify and action appropriate steps to rectify any shortfalls Manage customer queries in relation to invoices, orders or stock Understand the customer cycle by proactively targeting new customers and developing them into consistent live trading accounts Embracing digital channels to enhance the customer offering by proactively promoting the webshop and other digital offerings. Collaborating with customers, colleagues and suppliers by supporting with promotions, sales events, supplier days and new product launches Utilising IT systems such as M3, Vecta and Microsoft Office to support the customer experience Supporting in other areas of the branch as required The Person: Experience of working in a highly competitive customer focused role (B2B, B2C, retail/hospitality) Experience of working within a sales / target driven role To be customer centric with a customer service background To demonstrate proactive sales via phone, face-to-face & online A flexible approach and an ability to work under pressure An ability to recognise sales opportunities PLEASE APPLY ONLINE Our client believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, they will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work in the UK.
£20000 - £22000 per annum, Benefits: 28 days hol incl. of stats
Meridian Business Support are recruiting on behalf of our client, for a Customer Care Administrator. This role is to start ASAP based in Stockton on Tees on a permanent basis. Hours of work are 8-4:30 Monday to Thursday, 8-3:30 Friday. Holidays are 28 days incl. stats and company pension. My client is looking to pay £20-£22k p.a. for the right candidate. Reporting to the Customer Care Manager, an exciting opportunity has arisen for Customer Care Coordinators who will play an important part in seeing our client achieve their desire to continually improve their service to customers. They are looking for someone with excellent communication and organisational skills to handle incoming telephone/letter/email enquiries and service requests. Logging/monitoring work and updating/issuing reports. The role will involve close liaison with their site offices/maintenance technicians, coordinating agreed works to ensure an efficient and professional service is maintained at all times. You will also be required to aid in administrative duties as and when required. Construction/House Building experience although desirable is not a requirement, however, Customer Service experience will be essential. Key Responsibilities: Responsibility of ensuring that our customers receive a first-class level of service. This will entail dealing with the client’s representatives to ensure both they and the customer are satisfied with the works being completed. Address customer complaints and concerns with empathy and professionalism. Clear in communication on what actions we will be taking to resolve any issues that arise and provide appropriate follow up to ensure customers are aware of works taking place. Arrange for some issues to be inspected and then arrange for our maintenance to correct issues as part of day-to-day role. Responsible to ensure these appointments are kept and are closed off our system once completed. Handle a large portfolio of customers and be able to prioritise if there is an urgent issue arising. Liaise with our internal departments, site management, technical, commercial to gain information to provide great customer service. Liaise with the commercial/finance team to make sure that all chargeable works are invoiced to the client. The role will involve telephone contact, email and letter writing as part of day-to-day tasks. Please apply with a relevant CV. Candidates from the UK and within a commutable distance only.