Trade Retail Assistant/Driver

  • Location

    Cheltenham

  • Sector:

    Careers at Meridian

  • Job type:

    Permanent

  • Salary:

    £22000 - £24000 per annum, Benefits: Plus excellent benefits

  • Contact:

    Julia Northcott

  • Contact email:

    Julia.Northcott@meridianbs.co.uk

  • Contact phone:

    01392 423 301

  • Job ref:

    JN-25

  • Published:

    4 months ago

  • Expiry date:

    2022-08-28

  • Startdate:

    2022-06-16

  • Consultant:

    Julia Northcott

My client, an expanding, stable company, are looking for Trade Counter Assistants for their expanding business. This is a permanent role for candidates that display excellent CSA skills and experience.

THIS ROLE WILL REQUIRE DRIVING OF 3.5 TONNE VEHICLES THAT YOU CAN DRIVE WITH ON A NORMAL CAR LICENSE
 
The role consists of three main parts:

  • First Point of Contact – Meeting and greeting customers in branch and at the trade counter. Dealing with telephone and email enquiries to ensure you and the branch exceed sales targets and KPIs
  • Driving – Delivering products to customers via a 3.5t long wheelbase flat-bed. Loading, delivering and unloading goods at customer sites
  • Warehousing – Picking and preparing orders. Unloading deliveries into the branch warehouse and undertaking stock management duties with a high degree of accuracy

The successful candidate will have customer service experience and be looking for a varied role. 

 
Key responsibilities:
 
  • Answer incoming calls and also respond to cases via email
  • Dealing directly with customer queries and fault requests, providing accurate information
  • Log information on calls received and maintain detailed and accurate records
  • Provide product information, replacements and replacement parts
  • Operate a variety of standard office machines including a personal computer
  • Communicate and liaise verbally between customers and staff and interpret and respond clearly and effectively to spoken requests over the phone and to verbal or written instructions
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures
  • Any other tasks deemed by the Company to be necessary for the successful completion of the role
 
Person Specification:
 
  • MUST BE A DRIVER
  • Ability to work in a warehouse
  • Excellent telephone manner
  • Ability to remain calm under pressure
  • Ability to negotiate workloads and a good time manager
  • Ability to work on own initiative and still remain part of the team
  • Computer literate
  • Communication and problem-solving skills
  • Social media experience handling complaints and queries
  • Confident individual with customer service experience, preferably in a face to face environment
 
 
For more information contact me on jwhittle@meridianbs.co.uk or 07487708397