Telesales Executive

  • Location

    Glasgow

  • Sector:

    Customer Services

  • Job type:

    Permanent

  • Salary:

    £20335 per annum, Benefits: Commision bonus

  • Contact:

    Peter Narozny

  • Contact email:

    peter.narozny@meridianbs.co.uk

  • Contact phone:

    0141 285 7905

  • Job ref:

    PN-69

  • Published:

    4 days ago

  • Expiry date:

    2022-07-22

  • Startdate:

    2022-06-21

Job description
Meridian Business Support are currently recruiting for a Telesales Executive (no cold calling - all upselling within existing clients!) to join one of our key clients baed in Glasgow. 

This is temp to perm position with a FT contract for the right candidate after 12 weeks of assignment (or sonner).

This is an opportunity to join a globally recognised brand and a company that will nurture your skill set and assist you in your career progression. We will be happy to look at candidates at various levels but you must have the core skill set/education before being considered.

Salary: 
  • £20335.00pa (28 days of holiday + 4 days Bank Holiday)

Shift Pattern:
  • Monday to Friday: 8.30amm to 5.00pm (4.30pm finish on Fridays)
Your Responsibilities:
  • Manage call lists on a daily basis, ensuring that the volumes of records are completed by close of business on each day
  • Ensure all customer details and a record of customer contact outcome is updated on each customer account on every occasion
  • Continually monitor the performance of customers in terms of their contractual performance and to report within the team any relevant trends or changes in performance
  • Identify both opportunities and threats and liaise with team to ensure objectives in place to secure long term business
  • Achieve daily, weekly and monthly targets
  • Develop prospects into customers and build relationships
  • Fully understand and be able to talk about company standards, procedures, processes, products and equipment
  • Ensure that customers are aware of the Tchibo range of products and equipment and are updated in a frequent and organised manner
  • Understand key competitors in the marketplace and their pricing 
  • Ensure the best calling times for contacting customers are managed to increase customer contact rate 
  • Contact customer base and promote incentives to customers when advised and where appropriate
Your Profile
  • Experience in a target-driven sales environment
  • A passion for delivering excellent Customer Service
  • Excellent time management and organisational skills 
  • Disciplined with the ability to adhere to strict deadlines 
  • Effective Communicator at all levels 
  • High standards of personal administration and time management 
  • Able to multi-task effectively 
  • Willing to take on a range of duties 
  • Excellent communication skills both written and verbal 
  • Able to prioritise and take responsibility for own workload
If you are interested in hearing more about this opportunity, please send your up to date CV to peter.narozny@meridianbs.co.uk