Technical Advisor

  • Location

    Honiton, Devon

  • Sector:

    Customer Services

  • Job type:

    Permanent

  • Salary:

    £19000 - £23000 per annum

  • Contact:

    Sarah Lane

  • Contact email:

    slane@meridianbs.co.uk

  • Job ref:

    798854SL_1572369258

  • Published:

    17 days ago

  • Expiry date:

    2019-11-28

  • Startdate:

    ASAP

  • Consultant:

    Sarah Lane

The Company:

Do you have Plumbing and Heating Servicing experience or maybe just technically minded wanting to know how things work?

We have an opportunity for candidates with good Customer Service skills to work in an office-based environment, 'off the tools', answering inbound product queries. If you like the sound of this role but don't have heating knowledge then there could be a trainee opportunity if you have a technical mind, are able to communicate technical information clearly and have a willingness to learn.

There will be extensive training on offer and salary will be dependent on previous experience.

Job Responsibilities:

  • To provide after sales care and technical support to customers on our client's heating products.
  • In this role you will be expected to deliver exceptional customer service to both internal and external customers, whilst developing your skills and abilities to support customers technically.
  • You are expected to become an acknowledged expert on all products and their functions as well as having a detailed knowledge of current building industry regulations and legislation.
  • Provide internal & external customers with a high level of technical support for products via telephone and email
  • Provide telephone support for trouble-shooting problems as required

Preferred Skills:

  • Excellent customer service skills
  • Understand the principles of mechanical and electrical services
  • Building Services (plumbing and electrical) industry knowledge would be advantageous
  • IT literate

Personal Attributes:

  • Solution focused / problem solver
  • Resilient
  • Well-developed interpersonal skills

Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.

To apply, or to find out more information, please click on one of the "apply" buttons

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.