This is an excellent opportunity to use your skills in a challenging yet rewarding role. The challenging part of the role will be receiving calls from people who may be distressed and/or in crisis and these can have an emotional impact. It is imperative that Switchboard Operators adhere to strict procedures and maintain a non-clinical and non-advisory role in all calls.
Occasionally Switchboard Operators may work unsupervised and/or alone and must therefore be able to work autonomously and remain positive whilst managing a busy workload.
Duties will include operating the computer-based switchboard. Answering calls from the general public efficiently and politely, using initiative to direct the caller to the correct destination and transfer them to the appropriate numbers.
Book detained ambulances and non-detained transport for departments throughout the Trust, liaising with and acting as an information flow between transport providers and clinical staff. Keep accurate records of all journeys using the booking system.
Take calls from service users, healthcare professionals and emergency services amongst others and take caller details, making accurate logs of each call received. Pass messages to the appropriate Intensive Support Teams so that clinical intervention can be arranged as necessary.
Maintain a central up-to-date rota for on-call personnel, including doctors, consultants, pharmacists and managers. Follow the Trust's on-call procedures, signpost staff to relevant on-call personnel for their query and transfer to privately held numbers.
Answer emergency and major incident calls from local and national agencies and escalate to appropriate officers using the Trust's cascade procedure. Use initiative and goodwill to support staff following the declaration of a major incident.
The shifts required are 0600 -1400, 1400-2200 and 2200 - 0600, on a rota basis.
In order to cope with the role you will need excellent literacy and numeracy skills
Efficient typing skills and IT literacy; confidence with Microsoft Office packages including Excel and Outlook
You will need outstanding customer service skills, be an effective listener with problem solving abilities.
If this demanding role is for you please send your CV.
The basic hourly rate is £9.03 with additional shift premiums paid
Meridian Business Support is acting on behalf of our Client as a Recruitment Business.