£21000 per annum, Benefits: + Benefits
0151 556 2090
7 months ago
This is an immediate start role.
You will act as the front face of IAS and will manage the customer experience for all visitors and staff attending the AC. You will be a key part of the customer journey and will need to ensure you maintain the highest levels of customer service. You will be expected to provide support and compassion to customers across a variety of activities and general queries such as questions about the PIP assessment and assisting with enquiries on expense claims from customers who have incurred costs to attend the assessment centre. Other daily duties will consist of ensuring the assessment centre is fully prepared for the start of each day, in terms of equipment/supplies and general appearance – ordering supplies/equipment/stationary as required to ensure sufficient stocks are always maintained. You will also manage the appointment arrivals board ensuring systems keep up to date and in good order. You will also manage any special requests e.g., where a translator may be required, undertake the required identity checks with each customer and general administration duties, e.g., answering the telephone, copying, documents etc.
You will be expected to complete courtesy calls to confirm upcoming appointments, make any necessary changes and also liaise with not only the claimant but potentially the claimant’s carer, guardians and or housing associations.
You must have customer service experience and must be computer literate. You will be working on various systems and must have a good understanding of Microsoft applications. You will be required to complete a type speed test in order to ensure you are the right candidate for this role.
- 37.5 hours
- Shifts between 8am-6pm
- Office based (due to current climate working from home)
- Optional Overtime
What we need from you
- At least 1 year’s customer service experience
- Excellent I.T skills- particularly Microsoft Office
- Team player
- Caring manner
- Great interpersonal skills and ability to build a rapport with people
- Time management and attention to detail
If you feel the Site Co-ordinator position may be for you or you are interested in finding out further information, please contact Liverpool Resourcers at Everpool Recruitment by email firstname.lastname@example.org or call 0151 556 2090 // 07507 649175. Alternatively, you can apply to this advert and someone from the team will be in touch.