Senior Credit Controller

  • Location


  • Sector:


  • Job type:


  • Salary:

    £24000 - £28000 per annum, Benefits: Salary negotiable

  • Contact:

    Mel Trott

  • Contact email:

  • Contact phone:

    07880 793337

  • Job ref:


  • Published:

    14 days ago

  • Expiry date:


  • Startdate:


  • Consultant:

    Melanie Trott

Are you a Credit Controller who takes pride in reducing debtor days but also wants to work with customers to ensure long term relationships of trust are built?  If so, this permanent Credit Controller role based in Kentford may be perfect for you.

Your role will involve:
  • Manage collection procedures for collecting overdue monies including escalation with third party collection where required
  • Coordinate outstanding debts, keeping track of assigned accounts and outstanding debts
  • Reconcile customer disputes as they pertain to payment or outstanding balances that are due
  • Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
  • Provide authorisation for new accounts, assess the account and authorise the increase / decrease of credit limits as and when required
  • Be accountable for reducing delinquency for assigned accounts
  • Liaise and coordinate with Solicitors/Legal representatives and appropriate enforcement companies with regards to legal recovery of outstanding monies
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • Communicate & follow up effectively with the sales dept regarding customer accounts on a timely basis
  • Establish and maintain effective and cooperative working relationships with Sales and customers who have complex/temperamental requirements
  • Follow all safe systems of work at all times. Identify and report any shortcomings that become apparent whilst undertaking tasks or if the tasks change or new activities are undertaken.  Liaise with the H&S team to ensure such risks are assessed and procedures amended as necessary
  • Actively engage in the identification of risks within the workplace and the subsequent assessment development of suitable safe systems of work. When necessary, intervene to prevent breaches of health and safety and/or report as necessary
  • Follow the requirements of the Company Quality Management Systems, policies and procedures to help achieve a quality product for the customer and reduce the non-conformance's the requirements of the Company Environmental Management System to assist the Company’s objective to reduce the detrimental effect on the environment by way of waste management and any other areas to improve the environmental impact

Skills, experience and knowledge
  • Extensive experience in a senior credit controller role
  • Experience in B2B credit control including reducing DSO and ledger balances
  • Experience in managing collection procedures and policies to ensure timely payment of overdue monies, including the escalation of third-party collections where required
  • Experience in providing a level of customer service regarding collection issues, customer refunds, processing and reviewing of account adjustments, resolving client discrepancies and short payments, reconciling customer disputes as they pertain to payments or outstanding balances
  • Experience of working without supervision and be comfortable taking the lead, prioritising/planning daily tasks and dealing with complex cases without the need for referral, whilst managing a small team
  • Excellent interpersonal, verbal and written communication skills including presenting, negotiating and report writing
  • Previous credit/collections experience is essential
  • Express confidence when dealing with external parties
  • Possess good analytical skills, with the ability to interpret financial data with working knowledge of MS Suite
  • Ability to handle difficult conversations/manage conflict/manage teams and motivate effectively
  • Ability to work as a stand alone or in a team