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Quotes Advisor

SL-776.34P2
  • £24000 to £26000 Per: annum
  • Cullompton, South West,
  • Permanent
Quotes Advisor

The Opportunity:

As a Quotes Advisor within this hugely successful distributor of quality goods, you will be working within a small team managing multiple incoming customer enquiries via phone and e-mail requesting calculations and quotes for one-off and large orders. Using your advanced Customer Service skills, your ability to investigate using the internet, and your ability to maintain a proactive approach to customer orders through the sales process, you will love working in this busy environment with a real 'buzz' and positive vibe.

The Role:
  • Receive all incoming correspondence regarding customers and prospective customers quotes and collate all required information (e.g. check stock, calculate order values) to enable the accurate and timely production of quotes.
  • Provide an excellent standard of customer service and reliable information to customers to generate new and repeat orders.
  • Gather the required information to produce quotes and effectively secure orders.
  • Accurately record quote information to allow future reporting and analysis of business lost and gained.
  • When required contact customers to follow up on quotes provided, including relevant questioning, and record reasons why the quote was not successful.
  • Maintain and produce reports on quotes and deals information as requested to inform business planning. 
Skills:
  • Experience in a similar proactive Customer Service role, where calculating and providing quotes is undertaken.
  • Proven ability to build and maintain rapport with customers.
  • Some similar relevant experience in handling large scale quotes.
  • Sound IT skills – including Microsoft Office packages such as Excel, Word and Outlook, especially sufficient knowledge of Excel that allows for detailed reporting and analysis when required.
The Benefits:
Company Pension Plan - Employer contributions of 6% (with min of 3% employee contributions)
25 days paid annual leave + bank holidays
Membership into the company medical insurance plan (80% subsidised)
Working Hours:
9-5.30 Monday to Friday
Sarah Lane Permanent Vacancies Manager 01392 423301

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