Aircraft Investigator - Quality Control

  • Location


  • Sector:


  • Job type:


  • Salary:

    £18.27 per hour

  • Contact:

    Francesca Woodsford

  • Contact email:

  • Contact phone:

    01935 703501

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


  • Consultant:


On behalf of our prestigious client, we are currently recruiting for two Aircraft Investigators - (Quality Control) to perform in depth investigations of customer complaints and significant arisings relating to product and process.
Duties will include:

Perform investigations to:
  • Validate the customer complaint / significant arising
  • Collect evidence through physical examination, interview of personnel, analysis of documentation and data
  • Collate a timeline of events and validate the evidence.Seek additional information if required
  • Determine the root cause and contributing factors
  • Interrogate other systems (ASIMS, VOR, internal / external audits, DPR, DASOR, …) to identify common themes
  • Propose containment action
  • Propose corrective action
Other duties to include: 
  • Document the investigation, including the following as appropriate: Text, photographs, process flows, build documentation, timeline
  • Formally present the investigation findings to the event review board and capture the agreed containment and corrective action
  • Update the investigation report based on the outcome of the event review board
  • Deliver improvements 
Candidates must be able to demonstrate experience in a relevant discipline.  Must also be able to demonstrate investigation techniques from previous employment and we as good report writing.  Must be proactive, a good communicator and IT skills in SAP, FAST, MES and CIETP is desirable.