Are you a Customer Service Manager with e-commerce knowledge? We have a fantastic opportunity to join a very well known large retail manufacturing company in Stoke on Trent as Online Sales Support Manager on a 12 month fixed term contract to cover maternity leave. Competitive salary plus excellent benefits including 33 days holiday working Monday to Thursday 8.30am-5pm and 8.30am-2.30pm on Fridays!!
As Online Sales Support Manager you will be leading a customer service team of 5 staff. You will oversee the daily operation of the online sales department, resolving issues, monitoring quality of customer service provided, deal with online customer queries, process card payments, and proactively manage outstanding orders to minimise delay.
In addition you will manage promotions, updating price changes, upload new products and delete retired items as well as improving the content of existing products online. You will work to various KPIs in order to measure performance.
It is essential you have worked in a Customer Service Management role previously with good knowledge of managing an e-commerce team. Ideally you will have some experience working within a manufacturing environment, however a call centre background will also be considered. You will be able to demonstrate your success in working to KPIs with good people management skills and excellent problem solving skills. IT skills are required for this role, however training will be provided on bespoke databases used.
This role would suit: Customer Service Manager, Call Centre Manager, Online Sales Support Manager, E-Commerce Manager, Contact Centre Manager, Sales Support Manager, Customer Delivery Manager, Online Delivery Manager.
Commutable from: Stoke on Trent, Newcastle under Lyme, Trentham, Barlaston, Hanchurch, Whitmore, Keele, Kidsgrove, Hanley
Meridian Business Support is acting on behalf of our Client as a Recruitment Business.