Love Cars? Customer Service Advisor / Trouble Shooter

  • Location

    Exeter, Devon

  • Sector:

    Customer Services

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Sarah Lane

  • Contact email:

    slane@meridianbs.co.uk

  • Job ref:

    445265SL_1569846524

  • Published:

    18 days ago

  • Expiry date:

    2019-10-14

  • Startdate:

    ASAP

  • Consultant:

    #

The Company:

Not any old 'Customer Service' role: this role requires a self motivated, highly communicative customer service specialist who is 'into cars' and knows a bit about engines.

Job Responsibilities:

To act as Customer Technical Service Representative in a Global Automotive, Performance and Motorsport Manufacturer. The applicant is required to support colleagues internally and externally to ensure full customer satisfaction is always achieved to the highest standard.

Preferred Skills:

  • Ensure the smooth and timely transfer of customer purchase order requirements onto the internal MRP / ERP system
  • Exhibiting at shows - up to five weekends per annum.
  • To receive and pro-actively make telephone calls to deliver customer satisfaction, service and technical assistance.
  • Sales order processing, from receipt to on time delivery to the customer.
  • To ensure all internal departments are aware of forward and changing customer requirements.
  • Account management assistance - Internal and possible external visits.
  • Ensuring changing customer expectations are recorded and administered correctly.
  • Compile and issue customer quotations, if required.
  • Setting up and maintaining new final assembly and sub-assembly part numbers, when required.
  • Keep databases up to date with contact details and correspondence.

Experience

A minimum of 1 year's experience in a similar role within a manufacturing company.

Personal Attributes:

  • You'll know a bit about a car's engine, and be really interested in all things car related!
  • The ideal candidate will be professional both internally and externally; constantly striving to improve efficiency's within the team
  • Excellent standards of communication, initiative and relations with all other departments are achieved.

Associated Benefits:

  • Excellent holiday entitlement
  • Subsidised staff canteen
  • Free parking
  • A very sociable company environment: with staff parties and additional Christmas holiday!

Working Hours: Hours 8.30-5.30 M-F with a 3pm finish on a Friday

To apply, or to find out more information, please click on one of the "apply" buttons

Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.