Linguist - Customer Service

  • Location

    Exeter

  • Sector:

    Customer Services

  • Job type:

    Permanent

  • Salary:

    £20398 per annum, Benefits: 25 days holiday

  • Contact:

    Sarah Lane

  • Contact email:

    slane@meridianbs.co.uk

  • Contact phone:

    01392 423 301

  • Job ref:

    SL-467

  • Published:

    22 days ago

  • Expiry date:

    2049-04-01

  • Startdate:

    2021-11-15

  • Consultant:

    Sarah Lane

The Company: 
Do you have fluent language skills in:
  • Dutch
  • German
  • Danish
  • Finnish
  • French
  • Italian
  • Polish
  • Ukrainian
  • Spanish
If you are also  fully IT literate, possess experience of delivering excellent customer service within a call centre, customer service or possibly hospitality or retail environment, AND have a confidential work area to start this job working from home, but then eventually being office based in Exeter in Devon, then we would love to hear from you.  These full time, permanent roles will start on 12 January 2022 working 9-5.30 Monday to Friday and you will work remotely or in the Exeter office.  There MAYBE the requirement to return full time to the Exeter office in the future, so please be aware of this.  In the meantime, you will undertake training at home and fulfil the needs of these roles where you will speak one or more of the languages listed, and use your fluent English skills, listening to calls made by Customer Service Operatives in other businesses and analyse the quality of their calls and responses.  It’s a really interesting, phone based role requiring fluent language skills, excellent levels of spoken and written English, database skills and the ability to listen well

Job Responsibilities:  
  • You will use one of the following fluent or mother tongue language skills on a daily basis: to listen to calls made by other customer service specialists on the phone.  These are: Dutch, German, Danish, Finnish, French, Italian, Polish, Ukranian, Spanish
  • Analyse content of interaction between Customers and Client Contact Centres by evaluating the content of telephone calls and written communication in the required language
  • Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service
  • Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements
  • Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology
Preferred Skills:
  • Fluency in both English and one or more of the languages listed above
  • Experience operating in a challenging organisational environment with a requirement to balance differing priorities and demands
  • Highly effective communication skills
  • Interest in technology and ability to understand and resolve technical issues
  • Ability to work to tight targets and deadlines
  • Flexible approach to change, with a positive attitude to fluctuating workload
  • Experience of being measured against performance criteria with the ability to take on board feedback for improvement
  • Considerable knowledge of and ability to utilise efficiently current word processing, spreadsheet, database, e-mail and internet software
  • Adequate level of spoken and written English to comprehend Client training and procedures essential
  • GCSE (A- C) or equivalent qualifications in English / Languages / Mathematics essential & degree level education desirable
Working Hours: Full time 37.5 hours per week 9.00 – 17.30 Monday to Friday
Training will commence 12 January 2022 and you must be available to work full time from this date.  Please also note, that this role will initially be home based so you will have full access to a computer in a confidential and private work space, but that once restrictions to movement are lifted, that you will be working full time in this company’s lovely office in Exeter, Devon.