£26000 - £28000 per annum, Benefits: Excellent Benefits
0117 906 5808
28 days ago
There will be elements of design, configuration, deployment, servicing, patching, fault diagnosis and repair of a variety of IT equipment in this role. As IT Support Engineer you will act as a Subject Matter Expert for selected services, software and/or hardware as well as an escalation point for 1st and 2nd line support where necessary.
Providing an excellent customer service you will be diagnosing software and hardware issues, including internal applications, 3rd party application and desktop, server and mobile operating systems. By carrying out root cause analysis you will define solutions and work to implement longer term solutions. You will be involved with installing and configuring IT equipment also. You will be able to communicate confidently whether it’s face to face, over the phone, on a Google Hangout, email or Google Chat.
Knowledge of computer hardware, various vendor OS including Google Chrome OS, Microsoft Window and Apple MacOS is required for this role. Experience with the following business productivity suites is also essential: Google G Suite and MS Office 365. Previous experience in a customer service role with previous planning or project management experience and some knowledge of ITIL processes would be ideal. An understanding of computer networking, including LAN and WLAN is also important for this role.
This role would suit: IT Support Engineer, IT Support, Service Desk Technician, Helpdesk Technician, System Administrator, IT Business Support, Service Desk Analyst, 2nd Line support, Network Administrator, Network Analyst
Commutable from: Bridgwater, Burnham on Sea, Highbridge, Wedmore, Taunton, Street, Cheddar, Weston-super-Mare