IT Support Assistant

  • Location

    Bridgwater

  • Sector:

    IT & New Technology

  • Job type:

    Temporary

  • Salary:

    £10 per hour

  • Contact:

    Samantha Beale

  • Contact email:

    sbeale@meridianbs.co.uk

  • Contact phone:

    01823 334799

  • Job ref:

    SB-21

  • Published:

    22 days ago

  • Expiry date:

    2021-05-20

  • Startdate:

    2021-04-19

  • Consultant:

    Samantha Beale

We are currently recruiting for an IT Support Assistant to work on an ongoing temporary basis for a local organisation based in Bridgwater. The role will be providing IT Support to internal users, providing exceptional levels of service, and responding to a variety of queries quickly and efficiently. 
 
The role will be based on site at Bridgwater, the offices are covid secure and have social distancing and covid procedures in place.
 
Key Responsibilities will include:
  • Maintaining a first-class level of customer service ensuring that all users and customers are treated efficiently and in an appropriate, professional manner.
  • Managing the supply and distribution of IT hardware including collection of new hardware and allocation of hardware to existing and new staff.
  • Diagnosing and resolving software and hardware issues, including internal applications, 3rd party applications and desktop, server, and mobile operating systems.
  • Accurately recording, updating, and documenting incidents, requests and changes using tools such as the IT Service Desk system, Configuration Management Database and Knowledge Bases.
  • Assisting with internal and external audits where necessary
  • Maintaining excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
 Required Skills and Experience:
  • Excellent communication and documentation techniques.
  • Previous 1st or 2nd line IT Support experience
  • Knowledge of computer hardware, various vendor OS including Google Chrome OS, Microsoft Windows, Apple MacOS.
  • Knowledge of business productivity suites to include Google G Suite and Microsoft Office 365.
  • Previous experience within a customer service role.
 Hours of work are Monday to Friday 8am – 5pm, working 40 hours per week.
 Rate of pay is £10.00 per hour.
 This is working on a temporary basis for potentially up to 6 months, working on site based in Bridgwater, Somerset.