CRM and IT Manager

  • Location


  • Sector:

    IT & New Technology

  • Job type:


  • Salary:

    £45000 per annum, Benefits: Individual Performance Related Bonus up to 2% of salary Up to 3% matched pension contributions 23 days holiday (rising to 28 wit

  • Contact:

    Sarah Lane

  • Contact email:

  • Contact phone:

    01392 423 301

  • Job ref:


  • Published:

    15 days ago

  • Expiry date:


  • Startdate:


  • Consultant:

    Sarah Lane

IT Manager

The Opportunity:  
The IT Manager is the senior IT professional on site, reports to the Finance Director and is part of the Senior Leadership Team. This role leads and assumes overall accountability for ensuring that the company’s CRM, software systems and IT infrastructure are robust and meet the needs of the business both now and in the future.

Your Responsibilities:
  • Maximise the company's efficiencies by ensuring the IT team of 3 respond in a timely manner to cases raised by the wider business
  • Analyse IT cases to understand root causes and use this insight to drive improvement
  • Oversee and actively get involved in the administration and maintenance of the company’s essential CRM / ERP system
  • Understand departmental needs and utilise software to improve operational efficiency and data accurately
  • Plan projects, communicate progress and work with project teams to deliver on time, in full and on budget.
  • Continually coach, motivate and develop an IT team of three, including an apprentice, to deliver a highly skilled service with the needs of the customer paramount
  • Ensure each member of the team is provided with the appropriate level of support and training to drive their interpersonal and technical development
  • Carry out regular 1:1s and bi-annual Personal Development Reviews with the team to drive performance and engagement 
Preferred Skills:
  • Extensive skills and experience of running a CRM/ERP system (ideally in a Netsuite environment)
  • Experience of supervision or management of people  within a full service IT environment
  • Experience of working in a subsidiary of a PLC
  • Experience of working with cloud based infrastructure such as Azure as well as local infrastructures
Personal Attributes:
  • Highly motivated with a positive attitude and solutions-based approach to problem solving
  • Confident decision-maker, organised and diligent with high personal standards of integrity
  • Strong project management skills with effective results focus within an information systems environment 
Associated Benefits:
Individual Performance Related Bonus up to 2% of salary
Up to 3% matched pension contributions
23 days holiday (rising to 28 with tenure) plus bank holidays
10% membership discount for LED leisure
Working Hours:
8.30am-5pm Mon-Fri