Inbound Call Handler

  • Location

    Maidstone, Kent

  • Sector:

    Customer Services

  • Job type:


  • Salary:

    £15500 - £17000 per annum + Uncapped earnings

  • Contact:

    Shirley Willis

  • Contact email:

  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


We are seeking energetic, keen customer service professionals who care about how a customer is treated. Someone who would enjoy working in a team where hard work and targets are rewarded. Ideally you will have already worked in a customer service/telephone sales role and have an out going personality and a great attitude to working in a dedicated team.

You must have a great telephone manner, upbeat and happy and poses excellent communication and organisational skills. We provide our customers with a high level of customer service and we will train you on all our product and order processing system. The job will involve managing a territory of existing customers, along side an external sales representative, therefore building a rapport will assist you in ensuring the clients, get the best service possible.

In addition to taking in-bound calls, each day you will work through a call list of customers, within a timely and orderly manner. These are the out-bound calls and you will be building relationships with customers who already know the business - this is NOT a COLD CALLING POSITION. You will also answer incoming telephone calls and dealing with customer queries and order requirements. Your goal is to promote additional products on the call, wherever possible to maximise on opportunities and ensure stock levels are correct, by selling products with shorter expiry dates. You must have a good typing speed, good listening skills as there are over 4,000 products that we sell!

The hours are 10.00am to 6.00pm Monday for Friday. You would also be required to work the occasional Sunday 11.00am to 5.00pm. The starting salary is between £15,500 and £17,000 which includes an attendance allowance. You will be able to earn at least another £2,000 per year in bonus perhaps more as this is uncapped. We offer 20 days holiday and we have a personal benefits scheme.

If you are interested, please contact me now Shirley Willis - Permanent Vacancies Manager - Meridian Business Support 01795 859 260


Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.