In bound customer service

  • Location

    Gateshead, Tyne and Wear

  • Sector:

    Customer Services

  • Job type:

    Temporary

  • Salary:

    Up to £8.21 per annum

  • Contact:

    Victoria Dodd

  • Contact email:

    newcastle@meridianbs.co.uk

  • Job ref:

    inbound Customer Ser_1574420882

  • Published:

    22 days ago

  • Expiry date:

    2019-12-22

  • Startdate:

    26.11.2019

Our client are recruiting for experienced inbound customer service operatives to work in their Promotions team.

Hours of work - 9am - 5pm Sunday - Thursday

Main duties will include -

Handling inbound calls from consumers and distributors from the UK, USA and Australia.

Addressing customer enquiries with via the telephone, using internal system and email.

Escalating customer issues to team leaders and retailers with regards to promotional claims

Being professional at all times in resolving customer issues and processing of inbound claims accurately.

Setting an example to other team members with a positive and professional attitude.

Fulfilment of any other ad hoc duties and supporting team members

Experience working in a similar role is highly preferable but not essential to these positions.

Meridian Business Support is acting on behalf of our Client as a Recruitment Business.