Helpline Advisor
NS-1089
Posted: 06/01/2025
- £23400
- Crewe, North West,
- Permanent
Healthcare Helpline Advisor
Location: Crewe
Job Type: Full-time, Onsite
Salary: £23.400 per Annum
About the Role:
Meridian Business Support is seeking a Healthcare Helpline Advisor to join our client based in Crewe. You'll play a key role in helping patients and healthcare professionals by ensuring they receive vital healthcare equipment and services. Each interaction is an opportunity to make a positive difference in someone's day, supporting our mission to empower individuals to stay independent.
What You'll Do:
If you're kind, communicative, and passionate about helping others, we’d love to hear from you. While previous customer service experience is helpful, your empathy, active listening, and problem-solving skills are what truly matter.
Please contact Nikki on 07917658501 or email Nichola.stephenson@meridianbs.co.uk
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
Location: Crewe
Job Type: Full-time, Onsite
Salary: £23.400 per Annum
About the Role:
Meridian Business Support is seeking a Healthcare Helpline Advisor to join our client based in Crewe. You'll play a key role in helping patients and healthcare professionals by ensuring they receive vital healthcare equipment and services. Each interaction is an opportunity to make a positive difference in someone's day, supporting our mission to empower individuals to stay independent.
What You'll Do:
- Provide empathetic and professional support to patients, families, and clinical leads.
- Manage workload effectively, including additional tasks and project work.
- Ensure compliance with health and safety procedures.
- Handle escalated queries and collaborate across teams to resolve issues.
- Adapt to a variety of challenges in a fast-paced environment.
If you're kind, communicative, and passionate about helping others, we’d love to hear from you. While previous customer service experience is helpful, your empathy, active listening, and problem-solving skills are what truly matter.
- Active listening skills
- Excellent communication skills (both written and verbal)
- To be empathetic and understanding with a calm and confident manner
- Able to use IT systems (including Microsoft Office software)
- Ability to think quickly and problem solve
- Self-motivated behaviour with excellent timekeeping, time management and organisational skills
- Starting annual leave of 23 days, increasing with service.
- Life Insurance cover and Company Pension Scheme.
- Fully funded health cash plan and 24/7 access to GP services.
- Wellbeing support, including access to a wellbeing app and Employee Assistance Programme.
- Discounts via our benefits platform and Blue Light Card access.
- Cycle to work scheme and more!
Please contact Nikki on 07917658501 or email Nichola.stephenson@meridianbs.co.uk
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
