£20000 per annum, Benefits: Excellent Benefits!
0117 906 5808
about 1 month ago
As Helpdesk Operator you will act as the first point of contact for customers and will be responsible for handling all calls and logging reactive tasks onto the appropriate systems ensuring that the task is managed from start to finish (callout to completion), keeping the client and systems fully updated throughout.
You will generate and close both scheduled and reactive works orders, ensure the correct discipline of engineer is allocated to the task and issued with all the detail required to complete the job giving the customer an ETA of timings. You will also create, update and manage reports, spreadsheets and schedules ensuring KPIs and SLAs are met.
It is essential you have a minimum of 2 years experience within a phone based customer service role ideally from a facilities management/ engineering environment or technical helpdesk. Exceptional customer service skills are required along with good IT skills with previous experience in using in-house systems with good keyboarding skills.
This will role would suit: Customer Service Advisor, Helpdesk Advisor, Helpdesk Operator, Scheduling Assistant, Scheduler, Service Desk Operator, Technical Support Advisor, Sales Administrator, Client Services Advisor