Helpdesk Operator

  • Location

    Birmingham

  • Sector:

    Facilities Management, Customer Services

  • Job type:

    Permanent

  • Salary:

    £20000 per annum, Benefits: Excellent Benefits!

  • Contact:

    Tia Deverall

  • Contact email:

    tdeverall@meridianbs.co.uk

  • Contact phone:

    0117 906 5808

  • Job ref:

    IW-17-2

  • Published:

    about 1 month ago

  • Expiry date:

    2021-04-09

  • Startdate:

    2021-03-16

  • Consultant:

    ConsultantDrop

Job description Are you a Customer Service professional with experience of working on a help desk assisting engineers? We have an exciting opportunity on a 11 month fixed term contract  for a Helpdesk Operator to join an award winning company who is one of the UK’s largest FM providers as part of a new contract win based near the NEC in Birmingham. Salary £20,000 pro rata plus excellent benefits working a rota which includes weekend work and shift 8am - 4 pm, 9am – 5pm and 12pm - 9pm.
As Helpdesk Operator you will act as the first point of contact for customers and will be responsible for handling all calls and logging reactive tasks onto the appropriate systems ensuring that the task is managed from start to finish (callout to completion), keeping the client and systems fully updated throughout.
 
You will generate and close both scheduled and reactive works orders, ensure the correct discipline of engineer is allocated to the task and issued with all the detail required to complete the job giving the customer an ETA of timings. You will also create, update and manage reports, spreadsheets and schedules ensuring KPIs and SLAs are met.
 
It is essential you have a minimum of 2 years experience within a phone based customer service role ideally from a facilities management/ engineering environment or technical helpdesk. Exceptional customer service skills are required along with good IT skills with previous experience in using in-house systems with good keyboarding skills.
 
This will role would suit: Customer Service Advisor, Helpdesk Advisor, Helpdesk Operator, Scheduling Assistant, Scheduler, Service Desk Operator, Technical Support Advisor, Sales Administrator, Client Services Advisor