Customer Support Specialist

  • Location

    Exeter

  • Sector:

    Customer Services

  • Job type:

    Permanent

  • Salary:

    £22000 - £26000 per annum, Benefits: Pension

  • Contact:

    Sarah Lane

  • Contact email:

    slane@meridianbs.co.uk

  • Contact phone:

    01392 423 301

  • Job ref:

    SL-487

  • Published:

    about 1 month ago

  • Expiry date:

    2022-07-17

  • Startdate:

    2022-05-12

  • Consultant:

    Sarah Lane

Customer Support Specialist

The Opportunity:
The Customer Support Specialist is responsible for providing a first class service to our UK customers within the agricultural sector, which is a busy, growing sector and highly successful in the current global market.  You will work in a small team of 6, and deal with all enquiries, via 'live chat' email and phone and be pro-active in your approach to the communications.  This isn’t a sales based role, but you will need to be thinking about increasing business opportunities throughout your working day.
 
Job Responsibilities:
• Focus on customer support and service
Provide technical support, advice and expertise (on agricultural machinery parts)
• Assist marketing teams in building appropriate promotions
• Create opportunities for further sales
• Resolve customer requirements same day through liaison with other internal departments
 
Main Responsibility/Tasks:
• Answering incoming calls, fax, email and webchat
• Process sales orders and direct ship orders
• Offer technical advice and up sell
• Basic invoicing
• Create awareness for current special offers
• Assist with building promotions
• Assist with pricing
• Any other reasonable duty to support the function.
 
Personal Attributes:
Excellent communication and administrative skills
Good database skills and general MS office.
 
Associated Benefits:
Life assurance cover 2 x basic salary (rising to 3 x basic salary for pension scheme members)
Company Pension Plan - Employer contributions of 6% (with min of 3% employee contributions)
25     days paid annual leave + bank holidays
Subsidised critical Illness medical insurance plan
Company profit share scheme, following 2 years service.
 
Working Hours:
9-5.30 Monday to Friday