Customer Support Specialist
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Location
Exeter
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Sector:
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Job type:
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Salary:
£22000 - £26000 per annum, Benefits: Pension
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Contact:
Sarah Lane
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Contact email:
slane@meridianbs.co.uk
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Contact phone:
01392 423 301
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Job ref:
SL-487
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Published:
about 1 month ago
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Expiry date:
2022-07-17
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Startdate:
2022-05-12
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Consultant:
Sarah Lane
The Opportunity:
The Customer Support Specialist is responsible for providing a first class service to our UK customers within the agricultural sector, which is a busy, growing sector and highly successful in the current global market. You will work in a small team of 6, and deal with all enquiries, via 'live chat' email and phone and be pro-active in your approach to the communications. This isn’t a sales based role, but you will need to be thinking about increasing business opportunities throughout your working day.
Job Responsibilities:
• Focus on customer support and service
• Provide technical support, advice and expertise (on agricultural machinery parts)
• Assist marketing teams in building appropriate promotions
• Create opportunities for further sales
• Resolve customer requirements same day through liaison with other internal departments
Main Responsibility/Tasks:
• Answering incoming calls, fax, email and webchat
• Process sales orders and direct ship orders
• Offer technical advice and up sell
• Basic invoicing
• Create awareness for current special offers
• Assist with building promotions
• Assist with pricing
• Any other reasonable duty to support the function.
Personal Attributes:
Excellent communication and administrative skills
Good database skills and general MS office.
Associated Benefits:
Life assurance cover 2 x basic salary (rising to 3 x basic salary for pension scheme members)
Company Pension Plan - Employer contributions of 6% (with min of 3% employee contributions)
25 days paid annual leave + bank holidays
Subsidised critical Illness medical insurance plan
Company profit share scheme, following 2 years service.
Working Hours:
9-5.30 Monday to Friday
