Customer Support Administrator

  • Location

    Honiton

  • Sector:

    Building Services

  • Job type:

    Permanent

  • Salary:

    Up to £17745 per annum

  • Contact:

    Sarah Lane

  • Contact email:

    slane@meridianbs.co.uk

  • Job ref:

    SL\0573_1604664795

  • Published:

    18 days ago

  • Expiry date:

    2020-12-06

  • Startdate:

    ASAP

  • Consultant:

    Sarah Lane

The Company:

In this role you will work within a busy sales and order processing office undertaking various administrative and customer service duties. You must be exceptionally organised, great at multi tasking and excellent over the phone and on emails. In this role you will ensure the smooth delivery of goods to customers, taking ownership of arranging deliveries, taking payments and producing installation documentation, whilst also being a first point of call for customer queries regarding their delivery pre and post shipment.

Job Responsibilities:

External and internal telephone calls, communicating closely with carriers and customers, utilising excellent customer service skills

Arranging delivery with customers

Netsuite sales order fulfilments, printing and organising/prioritising work for the Distribution team

Ordering and arranging direct to site deliveries

Resolving stock querie, counter trade sales

Preferred Skills:

Administration experience within a pro-active sales environment, where estimations and quotations are sent to customers prior to the commencement of works.

Able to manage and prioritise a large workload to ensure high levels of efficiency and productivity.

High levels of I.T literacy.

Able to work in a calm and methodical manner.

Excellent levels of customer service.

Excellent written & verbal communication skills.

Independent self-starter, able to work in a cross-functional team environment.

Estimating experience highly desirable.

Personal Attributes:

You will need to be a team player, driven towards ensuring that both personal and team output and quality targets are met whilst delivering first class customer service to both internal and external customers.

Associated Benefits:

Individual Performance Related Bonus up to 2% of salary

Up to 3% matched pension contributions

23 days holiday (rising to 28 with tenure) plus bank holidays

Company Summer and Christmas Parties

10% membership discount for LED leisure

Working Hours:

8.30-5.00pm Monday to Friday - please note that due to current Covid-19 restrictions, this role will predominantly be a home working position after the initial training period, until such time as it is safe to return to the office full time. Full office equipment will be supplied.

To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.