Customer Services Advisor

  • Location

    Exeter

  • Sector:

    Customer Services

  • Job type:

    Permanent

  • Salary:

    £18500 - £18750 per annum

  • Contact:

    Margaret Rendle

  • Contact email:

    mrendle@meridianbs.co.uk

  • Contact phone:

    01392 423 301

  • Job ref:

    Cust S

  • Published:

    20 days ago

  • Expiry date:

    2021-04-16

  • Startdate:

    2021-03-26

  • Consultant:

    Margaret Rendle

Customer Services Advisor
Exeter
Competitive salary
 
Are you working in customer services and looking for your next career move? Would you like to work for a leading global business offering you on-going training and the potential for career progression? Would you like to use your strong communication and It literacy skills within role where you are building strong customer relationships and striving to provide an excellent service. If you’re IT literate with strong organisation and numeracy skills and are looking for a friendly and forward thinking company to work for;  this may be the role for you?
 
This is an exciting opportunity to work for a growing dynamic company offering a competitive salary and the potential for career progression. You will be working in a friendly and welcoming team who will support and encourage you. If you love providing an excellent service, resolving issues and have excellent attention to detail along with a willingness to learn this is a role worth exploring .
 
What you will be doing
As part of the Customer Services Team, you will be responsible for processing sales via telephone and e-mail as well as  dealing with customer queries resulting from sales. You will be supporting and liaising with the Sales Managers by answering queries relating to customer details, inputting of orders, displays and providing product ordering information. You will be responsible for the administration of correspondence generated from proformas/invoices and distribution documentations.
 
What you will need to have
  • Excellent communication skills
  • Have accurate keyboard skills and experience of data entry.
  • Have proven customer service / sales order processing experience.
  • Be enthusiastic with a desire to strive towards continuous improvement.
  • Be IT literate, with good MS Office skills and CRM skills, training will be given as necessary.
  • Have the ability to work to set standards and procedures and also be able to work under pressure to tight
  • deadlines.
  • Be able to work in an organised and methodical manner.
  • Have a willingness to learn.
  • Be educated to a good standard. Basic mathematical ability essential.
 
What next
This is a great opportunity for someone wishing to develop their career whilst working for a highly successful business, offering a supportive and caring working environment. If you would like to explore this opportunity further please apply below and Mags Rendle will call you shortly to discuss the role further.