Customer Service Supervisor

  • Location

    West Molesey

  • Sector:

    Customer Services

  • Job type:

    Permanent

  • Salary:

    £30000 - £35000 per annum, Benefits: 20 days holiday plus bank holiday, pension, life assurance, perk box

  • Contact:

    Debbie Lee

  • Contact email:

    dlee@meridianbs.co.uk

  • Contact phone:

    020 8680 5777

  • Job ref:

    DL-66

  • Published:

    2 days ago

  • Expiry date:

    2022-07-23

  • Startdate:

    2022-06-22

  • Consultant:

    Debbie Lee

Do you have a passion for being the best at what you do, posses a “can do attitude” and believe that the customer is at the heart of everything you do, then this maybe the role for you!

My client who are a highly successful SME business that both manufacture and distribute pharmaceutical products. With a rapidly growing customer base this is business with growth prospects.  As the new Customer Service Supervisor, you will be supporting the Head of Customer Services in managing the day-to-day activities of the entire Customer Service. 

This is a fantastic opportunity to take on more senior responsibilities with the team including, order processing and order fulfilment, dealing with technical queries and complaints, as well as building close working relationships with the Warehouse team and Commercial Director.   You will get the opportunity to enhance and develop existing processes in order to improve inefficiencies, including implementing new processes. As a more senior member of the team, you will also be some responsibilities with training and coaching

This is an office-based role with a 40-hour week - M-F
Experience/Requirements:
  • Previous experience with customer service is essential.
  • Experience in a similar role with some previous experience of leading a team.
  • Some experience within the scientific/pharmaceutical sector would be preferred but is not essential.
  • Excellent interpersonal skills
  • Strong IT skills
In return you will be working for business that actively encourage and promote teamwork and innovation.