Customer Service representative

  • Location

    Sandbach

  • Sector:

    Customer Services

  • Job type:

    Temporary

  • Salary:

    £21000 per annum

  • Contact:

    Julie Harvey

  • Contact email:

    jharvey@meridianbs.co.uk

  • Contact phone:

    01782 209090

  • Job ref:

    JH-21

  • Published:

    about 1 month ago

  • Duration:

    6 months

  • Expiry date:

    2021-04-09

  • Startdate:

    2021-03-10

  • Consultant:

    ConsultantDrop

Meridian Business Support is recruiting for a Customer Service representative to work for one of our clients based in sandbach.

The role includes the below
 
1.    Communicates with customers to ensure order entry and amendments are carried out according to customer requirements and verifies order information to ensure correct and compliant documentation is issued.
 
2.    Communicates with internal departments and external companies to ensure that orders are dispatched in line with customer requirements whenever possible.
 
3.    Obtains logistics prices from Operations Services or Supply Chain to set up prices and create quotes into the ERP system.
 
4.    Updates systems and shipment files to ensure the work trail can be audited if required.
 
5.    Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager.
 
6.    Provides commercial support including, but not limited, to preparing, sending and following up offers and samples to customers.
 
7.    Acts as the first line of service for the customers, having the ability to serve them by BU and to coordinate any commercial, technical or operational issues.
 
8.    Administers the annual standard price increases in liaison with the relevant CS Managers and implements the increases in M3 or other remaining local systems.  All pricing however is controlled by Sales Managers.
 
9.    Manages commercial master data, ensuring timely implementation of data change requests.
 
 The candidate will be
  • Hard working & adaptable
  • Customer focused
  • Ability to work as part of a team
  • Dedicated
  • Pro-active
  • Attention to detail and accuracy
  • Ability to work as a part of a team in a pressure environment
The role will be working Monday to Friday 8.30am to 5pm on a pay ray rate equivalent to £21000 a year,  The role is based on site in Sandbach.  You will be expected to complete a lateral covid every week.
For further information please apply today.