Customer Service Executive

Job Title
Customer Service Executive
Reporting to
Customer Service / Sales Development Manager
Location
Rochdale
Working Hours
8:00 AM – 5:00 PM with a 1-hour lunch break. Occasional overtime may be required based on business needs.
Our client is a leading supplier in their industry and we are looking for a Customer Service Executive to join their dynamic team. As a key member of their UK customer service team, this role is essential in delivering exceptional service to customers. Responsibilities include processing inbound orders, addressing customer enquiries, and proactively reaching out to follow up on warm leads. You will also identify new business opportunities throughout the sales process.
Skills & Requirements

• Proficiency in CRM systems
• Strong numerical and IT skills, including Microsoft Office Suite
• Excellent phone etiquette and communication skills
• Experience with booking international shipments and couriers
• Proven ability to convert warm leads into sales

Personal Attributes

• Positive, can-do attitude
• High attention to detail
• Ability to multitask and manage competing priorities

Experience Required
Previous experience in a customer service or sales-driven environment is essential.
Salary
£24,000 – £25,000
If you're passionate about customer service and thrive in a dynamic, sales-oriented environment, we’d love to hear from you!
How to Apply:
Please send your CV to kirsty.wilkinson@meridianbs.co.uk
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.