Are you passionate about customer support? Do you have an NVQ Level 2 in Pharmacy Dispensing? We have an exciting opportunity for a Customer Experience Associate to join an exciting, cutting edge mobile app that allows people to manage their NHS prescriptions. Salary £23k plus excellent benefits working Mon-Fri 8-5 OR 9-6.
As Customer Experience Associate you will be the primary point of contact for patients, via in-app messenger and telephone, and you will liaise with external GP surgeries and Pharmacies. You will maintain a positive, empathetic and professional attitude toward patients, manage feedback and report on the efficiency of the process.
You should hold an NVQ Level 2 in Dispensing, with previous customer service experience. You will have strong written communication skills and computer knowledge, as well as the ability to log information accurately. The ideal person will care deeply about customer support, have an understanding of the sensitivity of the data you're handling, and the ability to remain calm under pressure.
This role would suit: Customer Service Advisor, Pharmacy Dispenser, GP Receptionist, Surgery Reception, Doctors Receptionist, Medical Administrator, Pharmacy Assistant, Chemist Assistant, Pharmacy Administrator
Commutable from: Acton, Wembley, Shepherds Bush, Brentford, Ealing, Chiswick, Richmond, Hammersmith, Heston, Hounslow, Greenford, Southall
Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.