Customer Service Advisor

Job role: Customer Service Advisor
Location: Exeter (office based role)
Salary: Upon Application
 

As part of a growing Customer Services Team, you will be responsible for processing sales via telephone / fax / e-mail and dealing with customer queries resulting from sales.
 
Main Responsibilities:
  • Receive telephone calls from our customers, ensuring all calls are dealt with in a friendly and professional manner.
  • Support and liaise with the Sales Managers by answering queries relating to customer details, inputting of orders, displays and providing product ordering information
  • Assisting customers with floor plans and quantity calculations.
  • Responding to and solving customer problems / queries / complaints.
  • Liaising with warehouse / carriers with reference to distribution.
  • Input telephone, e-mail or faxed orders onto the Microsoft Business Central system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers.
  • Administration of correspondence generated from proformas / invoices and distribution documentation.
  • Log customer issues onto the Sales Logix system, detail all relevant communication to customers.
  • Working with the team to achieve various other tasks as required.
  • Endorse and promote a positive and conscious health and safety culture within the Company. Ensure always take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.
  • Ensure compliance with all health and safety, quality and human resource policies
 
These are the main functions of the job but employees may be required to carry out other duties as may be reasonably required.
 
Personal Specification:
  • Possess excellent communication skills with a confident, pleasant telephone manner.
  • Be a team player.
  • Have accurate keyboard skills and experience of data entry.
  • Have proven customer service / sales order processing experience.
  • Be enthusiastic with a desire to strive towards continuous improvement.
  • Be IT literate, with good MS Office skills and CRM skills, training will be given as necessary.
  • Have the ability to work to set standards and procedures and also be able to work under pressure to tight deadlines.
  • Be able to work in an organised and methodical manner
  • Have a willingness to learn.
  • Be educated to a good standard. Basic mathematical ability essential.
  • Be able to distinguish colour ranges.
Benefits
Our client offers a competitive salary and benefits including a contributory pension scheme, 23 days holiday (increasing to 26 days with service) plus public holidays, staff discounts and death in service cover. In addition there is structured training and the potential for career progression within our growing dynamic company.
 
 
If you would like to apply for this role then please email sarah.stubbs@meridianbs.co.uk