Customer Service Advisor

Permanent Role - Full Time or Part Time  - Monday to Friday

We are looking for Customer service advisor to join our successful team within an Electrical Trade Wholesaler based out of Birmingham. 
  • Happy to take full time 37 hours a week or Part time 
  • Shifts available to cover hours: 
  • No bank holiday working required
  • Benefits : Pension scheme, Life assurance, 25 days holiday

As a Customer Service Advisor you will be working as part of a team to support customer orders and queries through serval different communication methods: Phone, email & Live chat’s  to ensure we provide the best customer service.

You will track and manage all orders and organise collections when needed, taking ownership to deliver the best customer experience  whilst ensuring you work within the teams SLA’s.

You will also need to be proactive in your approach, contact customers that have requesting account and have not activated them to support and resolve and queries.

The Role:
  • Processing orders and queries from All About Electrics through the eBay platform, ensuring orders are processed and requests dealt with in line with SLA’s
  • Responding to a range of customer enquiries providing high levels of customer service at all times
  • Contribute towards future development of the central contact function through effective teamwork and participation
  • To track orders through both in-house and third-party systems
  • To assist customers with registration issues, returns and provide general help and assistance to queries raised by phone, live chat and email
  • Proactively contact customers who have registered for a web account but not activated
  • Contact select customers to conduct market research for HO departments and accurately recording finding
The Person:
  • Must have experience of providing exceptional customer service
  • Confident in providing support to customer via diffident methods: Phone, email & Live chat’s
  • Must be able to ensure accuracy within their work and understand the importance of getting it right first time
Please APPLY ONLINE today

Rexel UK Ltd. believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, Rexel UK Ltd. will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work in the UK.