Customer Service Advisor

  • Location

    Wellington

  • Sector:

    Customer Services

  • Job type:

    Permanent

  • Salary:

    £25000 per annum

  • Contact:

    Liam Hawkins

  • Contact email:

    lhawkins@meridianbs.co.uk

  • Contact phone:

    01823 334799

  • Job ref:

    LH-68-1

  • Published:

    8 days ago

  • Expiry date:

    2021-10-13

  • Startdate:

    2021-09-12

Customer Service Advisor
Wellington
Permanent
Full time
£25,000

Meridian are currently recruiting for a well-respected, progressive and market leading company based in Wellington. The company is seeking a new Customer Service Advisors to join their Support team. You will have responsibility for a portfolio of customers and will be required to build strong working relationships, working collaboratively with external customers and your Customer Service colleagues.

Role Duties:

• Account management and ownership of all customers in your portfolio
• Ensure growth and retention of customer portfolio
• Identify & develop opportunities to provide customers with additional services
• Ensure timely resolution of customer issues and queries
• Working collaboratively with external Account Management /Business Development team focused on growth and retention of customers
• Liaising and collaborating with internal technical teams, for progression of opportunities and resolving customer issues

Candidate criteria
  • Experience within a previous customer service setting
  • Confident multi tasker
  • Have a customer focused mentality
  • Pro-active approach
  • Ownership mentality
  • Professional approach and telephone manner
  • Passion for learning and personal development
  • Ability to work collaboratively as part of a team 
Role Overview
  • Permanent role 
  • Monday to Friday (40 hours per week)
  • Hours are 08:30- 17:30
  • Induction, training, and support for new team member will be provided
  • Working from home position initially with future plans for a split week
Benefits
  • Competitive salary 
  • Excellent career prospects in a progressive company
  • Free parking on site
  • 28 days holiday (including Bank Holidays)
  • Competitive pension scheme
How to apply?

Click apply now for immediate consideration. Email lhawkins@meridianbs.co.uk or call 01823 334 799 for further information.