Customer Service Advisor

  • Location

    Bridgwater

  • Sector:

    Customer Services, Administration & Office

  • Job type:

    Temporary

  • Salary:

    £9.05 per hour

  • Contact:

    Samantha Beale

  • Contact email:

    sbeale@meridianbs.co.uk

  • Contact phone:

    01823 334799

  • Job ref:

    SB-34-2

  • Published:

    2 months ago

  • Expiry date:

    2021-08-25

  • Startdate:

    2021-07-25

  • Consultant:

    ConsultantDrop

Are you looking to start a career in Customer Service? Do you enjoy working with people and solving their problems with empathy and kindness?  If this sounds like you then we want to hear from you, as our fast growing client in Bridgwater is looking for a Customer Service Advisor to join their established Customer Service team.
 
This role is a hybrid of office and home working, initially all home based until restrictions are lifted and will then be 2 – 3 days office based each week. As a Customer Service Advisor you will be responding to queries by phone, web chat, email and social media across a variety of issues as well as handling complaints with empathy and patience.
 
Key Responsibilities for a Customer Service Advisor:
  • Answer incoming telephone calls and assisting customers with their enquiries.
  • Input data to a computer in a real-time environment whilst on the telephone and also interpret and input data from email, web chat and social media communications.
  • Action all customer enquiries in an efficient and timely manner in accordance with the Company policies and procedures.
  • Process customer order requests within expected timescales.
  • Liaise with internal departments and external organisations to resolve customer enquiries where necessary.
  • Maintain accurate records of customer issues and solutions inline with Company standards.
We would love to hear from candidates with previous Customer Service or Sales experience and if you love being busy and working in a fast paced environment then this could be a great match for your next role.

This role would suit: Customer Service Advisor, Sales Advisor, Customer Service Administrator, Order Processor, Sales Administrator, Contact Centre Operative, Inbound Call Operative, Call Handler, Switchboard Operator, Administrator, Sales Executive, Contact Centre Supervisor, Retail Assistant, Sales Assistant. 

This position is varied, and no two days are the same, you could be processing orders one day, responding to web chat enquiries on another or posting to social media sites with special offers. Our client is looking for candidates who want to learn and grow and they will offer training and development opportunities to get the best from all their employees.

Hours vary from 7am – 8pm to cover the phone lines and you will be working 5 out of 7 days a week on a rota basis, with one of these days being either a Saturday or Sunday. There is flexibility around hours and days worked so don’t be put off as we are open to many different options.
 
Rate of pay starts at £9.05 per hour.
 
This position is initially on a temporary basis but may potentially become a permanent contract for the right person.