Customer Service Advisor

  • Location

    Croydon

  • Sector:

    Office & Professional, Customer Services, Administration & Office

  • Job type:

    Permanent

  • Salary:

    £23000 - £24000 per annum, Benefits: up to 10% bonus, great pension contribution, free parking, and private healthcare

  • Contact:

    Simon Denney

  • Contact email:

    sdenney@meridianbs.co.uk

  • Contact phone:

    020 8680 5777

  • Job ref:

    SD-1149

  • Published:

    21 days ago

  • Expiry date:

    2021-08-13

  • Startdate:

    2021-07-13

  • Consultant:

    Simon Denney

Would you like to work within a friendly, supportive customer service team where you'll have the chance to earn bonus and work with VIP clients?  Are you a Customer Service Advisor who prides yourself on providing a high level of customer service, and taking ownership of queries and issues, seeing them through to a successful conclusion?  

A non-for-profit organisation in Croydon are looking for an experienced Customer Service Advisor to join their friendly customer service team in a very fast paced, busy role where you will be responsible for providing an efficient and seamless support function to customers across the UK - answering queries, handling complaints, and taking ownership and resolving issues via phone, e-mail and letter through to a successful resolution - providing empathy.  Your ability to prioritise, multi-task and adapt with be very important, along with your impressive attention to detail and strong written and verbal communication skills - especially when supporting on projects and working with high profile clients.

As Customer Service Advisor, your new role will involve:
  • Being a point of contact for all customers throughout the UK providing over the phone and email advice and support
  • Taking ownership and driving resolution of customer escalations, queries, issues and complaints, effectively and efficiently via phone and e-mail
  • Keeping both customers’ accounts and own records accurately updated on all systems ensuring the quality of information is maintained
  • Supplying costs and charges for equipment, helping the customer to understand which service they require
  • Liaising with site contacts to clarify information and check assess for deliveries and collections
  • Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment
  • Raising cases on the CRM database daily to record account history
  • Assisting the Project Coordinator with administration support on projects with high profile customers

I'm interested in speaking with a Customer Service Advisor, Customer Service Executive or Call Centre Advisor who has previous experience in a highly pressurised customer service / call centre environment, and the essential ability to multi-task and take ownership of all queries and issues from customers - in a sensitive and empathetic manner.  

Salary £23,000 to £24,000 p.a. (depending on level of experience) plus benefits including up to 10% bonus, great pension contribution, free parking, and private healthcare.