The Company:

Working as part of the UK Customer Services team, you will be responsible for processing sales via telephone / fax / e-mail and dealing with customer queries resulting from sales.

Job Responsibilities:

Receive telephone calls from customers, ensuring all calls are dealt with in a friendly and professional manner.
Processing orders via telephone, fax and e-mail onto a customised computer system.
Support and liaise with the Sales Representatives by answering queries relating to customer details, inputting of orders, displays and providing product ordering information.
Assisting customers with quantity calculations.
Responding to and solving customer problems / queries / complaints.
Liaising with warehouse / carriers with reference to distribution.
Input telephone, e-mail or faxed orders onto the sage telesales system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers.
Administration of correspondence generated from proformas / invoices and distribution documentation.

Preferred Skills:

Possess excellent communication skills with a confident, professional telephone manner.
Be a team player.
Have accurate keyboard skills and experience of data entry.
Have proven customer service / sales order processing experience.
Be enthusiastic with a desire to strive towards continuous improvement.
Be IT literate, with good MS Office and CRM skills, training will be given as necessary.
Have the ability to work to set standards and procedures.
Be able to work in an organised and methodical manner.
Have a willingness to learn.
Be educated to a good standard - A' levels or equivalent. Basic mathematical ability essential.
Be able to distinguish colour ranges.

Associated Benefits:

Competitive Salary
24 days holiday, increasing to 27 days based on yearly service, plus bank holidays.
Pension Scheme
Free Eye Test
Life Assurance
Child Care Vouchers
Cycle to Work Scheme
Staff Discount
Flexi Time

Working Hours: 09:00 - 17:30 (Mon - Fri)

To apply, or to find out more information, please click on one of the "apply" buttons

Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.