Customer Service Advisor

  • Location

    Exeter, Devon

  • Sector:

    Customer Services

  • Job type:

    Permanent

  • Salary:

    Competitive

  • Contact:

    Margaret Rendle

  • Contact email:

    mrendle@meridianbs.co.uk

  • Job ref:

    556988MR_1565798999

  • Published:

    7 days ago

  • Expiry date:

    2019-09-13

  • Startdate:

    ASAP

  • Consultant:

    Margaret Rendle

The Company:

Working as part of the UK Customer Services team, you will be responsible for processing sales via telephone / fax / e-mail and dealing with customer queries resulting from sales.

Job Responsibilities:

  • Receive telephone calls from customers, ensuring all calls are dealt with in a friendly and professional manner.
  • Processing orders via telephone, fax and e-mail onto a customised computer system.
  • Support and liaise with the Sales Representatives by answering queries relating to customer details, inputting of orders, displays and providing product ordering information.
  • Assisting customers with quantity calculations.
  • Responding to and solving customer problems / queries / complaints.
  • Liaising with warehouse / carriers with reference to distribution.
  • Input telephone, e-mail or faxed orders onto the sage telesales system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers.
  • Administration of correspondence generated from proformas / invoices and distribution documentation.

Preferred Skills:

  • Possess excellent communication skills with a confident, professional telephone manner.
  • Be a team player.
  • Have accurate keyboard skills and experience of data entry.
  • Have proven customer service / sales order processing experience.
  • Be enthusiastic with a desire to strive towards continuous improvement.
  • Be IT literate, with good MS Office and CRM skills, training will be given as necessary.
  • Have the ability to work to set standards and procedures.
  • Be able to work in an organised and methodical manner.
  • Have a willingness to learn.
  • Be educated to a good standard - A' levels or equivalent. Basic mathematical ability essential.
  • Be able to distinguish colour ranges.

Associated Benefits:

  • Competitive Salary
  • 24 days holiday, increasing to 27 days based on yearly service, plus bank holidays.
  • Pension Scheme
  • Free Eye Test
  • Life Assurance
  • Child Care Vouchers
  • Cycle to Work Scheme
  • Staff Discount
  • Flexi Time

Working Hours: 09:00 - 17:30 (Mon - Fri)

To apply, or to find out more information, please click on one of the "apply" buttons

Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.