Customer Sales Executive

  • Location

    Teddington

  • Sector:

    Administration & Office

  • Job type:

    Permanent

  • Salary:

    £23000 - £27000 per annum, Benefits: generous benefits package including bonus, 25days annual leave and more

  • Contact:

    Debbie Lee

  • Contact email:

    dlee@meridianbs.co.uk

  • Contact phone:

    020 8680 5777

  • Job ref:

    DL-38

  • Published:

    15 days ago

  • Expiry date:

    2021-12-22

  • Startdate:

    2021-11-22

  • Consultant:

    Debbie Lee

I am recruiting for a highly successful global business who are looking for Customer Sales Executive. As their new Customer Sales Executive, you will be working as part of the close-knit customer service team who are responsible for the handling, management, and successful completion of high-volume customer orders, so you will need to work at pace and have strong, accurate order/data entry experience  

Some of your duties will include:
 
  • Production of quotations into the relevant systems within the agreed timescales
  • Follow up of quotations raised to increase the conversion to order outcomes
  • Escalation of new customer enquiries to the relevant sales teams
  • Handling of nontechnical response to enquiries
  • Responsible for the management of the service cloud case enquiries
  • Responsible for order entry
  • Communicating with customers by phone, email and service cloud - using daily webchat customer engagement
  • Dealing with and logging customer complaints onto the system
For this role you will need the following:

  • Experience of working in a customer service/sales order processing environment
  • Some previous experience of ERP systems (SAP, Oracle or Sage)
  • Excellent customer service skills
  • Excellent sales order processing skills
  • Experience using a CRM systems and supply chain management process system would be desirable
  • Intermediate MS skills, including Word and Excel
Salary between £23,000 - £27,000pa depending on the experience that you can bring to the role. In return you will receive a generous benefits package including bonus, 25days annual leave and more, located near local transport links and free parking available on site.

(I would love to speak to anyone who has worked as Customer Sales Executive, Customer Sales, Sales & Customer Service Assistant, Customer Sales Administrator, Customer Service Sales Administrator, Sales Administrator, Sales Order Processor)

(*Please note, this will be an office-based role Monday to Friday, after the initial probation period there maybe the chance for more flexibility to work from home)