Customer Experience Manager

  • Location

    Exeter, Devon

  • Sector:

    Marketing & PR

  • Job type:


  • Salary:


  • Contact:

    Margaret Rendle

  • Contact email:

  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


Customer Experience Manager Exeter £38K - £40K

Are you a Customer Experience Manager working within an ecommerce agency environment? Do you have experience working very closely with frontend and backend developers, designers and partners, and are you passionate about ecommerce while providing an excellent service? If so you will want to learn more about this exciting new role!

If you are a looking to work with a highly successful innovative business in Exeter then look no further. This is a fantastic opportunity to join an ecommerce solutions business with a fascinating history and an exciting future who are looking to expand their team in Exeter. They deliver increasingly more sophisticated ecommerce solutions to a wide range of businesses, with a well-established base of over 800 customers.

To be successful you will be working within the digital industry and have a demonstrable track record of delivering excellence and success in a customer support management role, ideally in an eCommerce agency. You will have good business sense, a problem-solving mindset, tenacity and determination to see a problem through to a solution. You will be process driven and well organised with strong IT skills, knowledgeable and experienced in core website technologies. You will have excellent communication and collaborative skills and be a natural relationship builder and influencer, confident liaising with clients, and internal and external providers. The ability and judgement to take a problem and chart an acceptable course to a solution making effective and efficient use of the resources available while maintaining communication to the client is essential. A Full Job description is available.

Give me a call on 01392 423301 to discuss the opportunity in greater detail and have a look at the full job description or click on the link to apply.


25 days holiday

Contribution to gym memberships

Hours of work: 37.5 hours a week (9 - 5.30)

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.