Customer Contact - 1st line Support Agent

  • Location


  • Sector:

    Call Taking

  • Job type:


  • Salary:

    £10.75 - £11.00 per hour

  • Contact:

    Danny Harding

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    12 weeks

  • Expiry date:


  • Startdate:


We have a exciting opportunity for an experienced Customer Contact professional as a 1st line Support Agent.

Day to day you will work as part of a helpdesk team that provide 1st Line support to UK and EU customers via internet-based and on-site software applications.

You will have -

  • Experience in a customer service role with a strong focus on customer satisfaction
  • Excellent telephone manner and written communication skills
  • Good attention to detail
  • Sound knowledge of MS Windows operating systems and MS Office

You will be responsible for answering calls and responding to incoming tickets raised by customers, diverting customers to training materials and knowledge articles, system administration of new users subscriptions and customer set-up

Knowledge and Skills -

This is a full time temporary position working between 8am and 6pm, offering an hourly rate of £11.00 + holiday pay based on a PAYE arrangement.

If this role is of interest, please contact Danny Harding on 01722 328038 or via email on

Meridian Business Support is acting on behalf of our Client as a Recruitment Business.