Customer Care/Administrator

  • Location

    Stockton-on-Tees

  • Sector:

    Construction, Built Environment

  • Job type:

    Permanent

  • Salary:

    £20000 - £22000 per annum, Benefits: 28 days hol incl. of stats

  • Contact:

    Leanne Haran

  • Contact email:

    lharris@meridianbs.co.uk

  • Contact phone:

    01642 233555

  • Job ref:

    LH-104

  • Published:

    about 1 month ago

  • Expiry date:

    2021-12-02

  • Startdate:

    2021-11-02

  • Consultant:

    ConsultantDrop

Meridian Business Support are recruiting on behalf of our client, for a Customer Care Administrator.
This role is to start ASAP based in Stockton on Tees on a permanent basis.
Hours of work are 8-4:30 Monday to Thursday, 8-3:30 Friday. Holidays are 28 days incl. stats and company pension.
My client is looking to pay £20-£22k p.a. for the right candidate.

Reporting to the Customer Care Manager, an exciting opportunity has arisen for Customer Care Coordinators who will play an important part in seeing our client achieve their desire to continually improve their service to customers.
 
They are looking for someone with excellent communication and organisational skills to handle incoming telephone/letter/email enquiries and service requests. Logging/monitoring work and updating/issuing reports. The role will involve close liaison with their site offices/maintenance technicians, coordinating agreed works to ensure an efficient and professional service is maintained at all times.
You will also be required to aid in administrative duties as and when required. Construction/House Building experience although desirable is not a requirement, however, Customer Service experience will be essential.
 
Key Responsibilities:
 
  • Responsibility of ensuring that our customers receive a first-class level of service.
  • This will entail dealing with the client’s representatives to ensure both they and the customer are satisfied with the works being completed.
  • Address customer complaints and concerns with empathy and professionalism.
  • Clear in communication on what actions we will be taking to resolve any issues that arise and provide appropriate follow up to ensure customers are aware of works taking place.
  • Arrange for some issues to be inspected and then arrange for our maintenance to correct issues as part of day-to-day role. Responsible to ensure these appointments are kept and are closed off our system once completed.
  • Handle a large portfolio of customers and be able to prioritise if there is an urgent issue arising.
  • Liaise with our internal departments, site management, technical, commercial to gain information to provide great customer service.
  • Liaise with the commercial/finance team to make sure that all chargeable works are invoiced to the client.
  • The role will involve telephone contact, email and letter writing as part of day-to-day tasks.

Please apply with a relevant CV.  Candidates from the UK and within a commutable distance only.