£9.37 - £10.02 per hour
14 days ago
This is a night shift role where you will be the face and first point of contact for all NHS 111 calls coming into the call centre. You will be responsible for ensuring that all calls are answered promptly, accurately and professionally.
You will work as part of a busy call centre environment in Exeter, working the night shift from either 9pm or 10pm
You will be supporting people who are in need of medical assistance or guidance who have dialled 111 for immediate attention.
Ensure that calls which are received are assessed to ensure that patients and other healthcare professionals are directed to the most appropriate healthcare professional or other end disposition.
Deliver high quality, safe and clinically effective health care over the telephone in accordance with your training and local procedures
Communicate effectively with callers in critical situations or about areas of concern.
Quickly and accurately record patient details, symptoms and enquiries using in house Database.
Use advanced communication, negotiation and probing skills across a wide range of calls including emotive circumstances or caller aggression.
Maintain an up to date awareness of current policies e.g. Devon Doctors SharePoint/User Desktop Guidelines
Meet monthly key performance indicators (KPIs) and targets.
Experience of working in a call centre or customer contact environment essential.
An excellent telephone manner and good listening skills.
Local Geographical knowledge
Be able to pass pre-employment checks (DBS)
Ability to record information accurately and correctly
Ability to work under own initiative and as a member of a team
Ability to prioritise work to achieve deadlines
Many employees who have been in the business less than 12 months have already progressed/up skilled to become Call Auditors/Coaches and course Trainers
A fully supported environment - you are never left alone to struggle - you are surrounded by experienced Call Handlers/Team Managers/at least one Clinician always in the room/ mental health first aiders
You choose you own 4 week rolling rota of the same fixed hours - allowing you to make plans in your time off /manage childcare and commitments
10pm to 8am or 9pm to 7am 4 week rolling rota covering 24/7 period To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.