Branch Sales & Customer Service Advisor

Do you enjoy giving excellent customer service and possess good administration skills? We have a fantastic opportunity for a Branch Sales & Customer Service Advisor to join the UK’s leading distributor of decorative surfaces based in their sales office in Southampton!

This is a permanent role working Monday to Friday 8am-5pm with alternate Saturdays 8am-12 noon with a salary of £22,431 per annum plus 31 days annual leave including bank holidays, pension and life assurance as well as free parking onsite and 10% bonus based on performance!!

As Branch Sales & Customer Service Advisor you will report into the Sales Office Manager working in a team of 13 others, dealing with customer enquiries and orders in an effective and proficient manner.

You will be speaking with customers over the phone taking orders, as well as via their website and keying into the system to process the orders. You will ensure all customers are given product information and proactively sell other products as required as part of the call. You will produce quotations and liaise with the customer in follow up to this. Regularly communicating with the warehouse is part of the role to ensure stock availability for orders minimizing transfers between branches.

We are keen to hear from applicants with previous telephone customer service/ sales experience, ideally from a manufacturing, trade or distribution environment with good administration skills and order processing knowledge. You will be IT literate with the ability to problem solve, work in a pressurized environment and proactively sell to the customers. Full product training will be given.

This role would suit: Account Manager, Sales Advisor, Customer Service Advisor, Sales Administrator, Sales Coordinator, Telesales Executive, Branch Sales Assistant, Trade Counter Sales