Call Handler Jobs

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If you're looking for temporary, fixed term or permanent contract emergency call handling roles, then Meridian Business Support is the recruitment agency that can help. Emergency Call Handlers work in ambulance control rooms, dealing with 999 calls. Call handlers obtain essential details about the patient's condition and their exact location, logging them onto a computer system. They may have to give basic first aid advice by phone in life-threatening situations.

Call Handlers may speak to the patients themselves. They may also deal with GPs, health centre staff (medical and non-medical), other health care professionals and other emergency services.

Essential skills include:

  • Using the call centre equipment and software
  • Customer care
  • Communication skills
  • First aid
  • Prioritising calls
  • Giving telephone advice

If you require the provision of admin and clerical staff, please contact us.

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