Stephanie Sopjes's jobs
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Customer Contact Advisor - Edinburgh
Edinburgh
£11.80 per hour
Responsibilities:
We are looking for Customer Contact Advisors to join our Customer Contact Team based in a call centre environment in Edinburgh: Pay: £11.80ph Salary: £23,010pa Monday to Friday - no weekend work required Working a rota of 8am - 4pm or 9am - 5pm or 10am - 6pm Contracted to 37.5 hours per week Remote, Work from Home after initial 1-week on-site training Benefits: 30 days holiday (including Bank Holidays), Pension scheme, Medical Cover, Share Schemes, Retail discounts As a Customer Contact Advisor, you will be the first point of contact for our customers. Through great conversations you will understand the customer situation, take full ownership during the investigation of the situation and support the customer to a resolution. Working as part of a team, you will ensure all calls into the team are answered with company guidelines, whilst providing excellent customer service you will also need to navigating multiple systems during the calls so strong computer skills coupled with the ability to deal with sometimes distressed or up customers is a must. Due to the nature of this role, you will need to come from Regulated background, have a great telephone manner, a problem-solving mind, and a flare for resolving issues. A DBS and Financial check will be completed as part of the vetting process. Customer Contact Advisor Role & Responsibilities: Make sure to put customers first - taking ownership of their queries building rapport quickly and providing the highest level of customer experience Learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward with their futures. Diagnose a full range of customer needs, providing appropriate product information, help and support to meet the needs identified Possess good attention to detail and grow the confidence to spot and call out issues and trends to improve customers' journey and experiences and escalate in briefing activities Make sure all customers are acknowledged and responded to within pre-arranged service levels and time-frames Make sure all interactions are fully, accurately and consistently logged and updated on the customer service systems Respond positively to customer objections using a range of questioning techniques, demonstrating empathy and understanding Take responsibility for managing your own workload to ensure all response times are met or exceeded Take personal ownership to keep knowledge of products, policy and procedures up to date Build and maintain strong working relationships with other parts of the organisation to support the delivery of outcomes and great customer experiences Proactively identify and escalate risks, taking responsibility for complying with all policies, procedures and regulatory requirements Customer Contact Advisor the Person: A proven ability to deliver an outstanding customer experience in difficult situations when dealing with a range of customers, Excellent written and verbal communication skills A thorough understanding of the customer service process and regulatory requirements A comprehensive knowledge of customer contact systems Excellent attention to detail, with the ability to assess and understand all relevant information to reach fair outcomes The ability to manage own workload and prioritise accordingly The confidence to make decisions within agreed discretionary limits APPLY ONLINE TODAY and a member of the team will be in touch Role would be suitable for: , Customer service, Contact Centre Advisor, Call Centre Advisor, Customer Advisor, Complaints Advisor, call handler, telesales, B2C, B2B, Sky, call centre, Tech adviser, Sales adviser, retail, Retail assistant.
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Sales & Goods coordinator
Bristol
Competitive
Responsibilities:
We are looking for Sales & Goods Coordinator to join our head office team within an Electrical Wholesale Supplier based out of Avonmouth, Bristol (BS11) Salary: Up to £23,750pa Working Hours - Monday to Friday 08:30 – 17:00 Free onsite gym & access to personal training sessions Free onsite parking Great career progression Benefits: Pension scheme, Life assurance, 20 days holiday increasing to 25 days As a Sales & Goods Coordinator, you will work as part of a small close-knit team to support across all elements of the department. You will use your excellent communication skills to take ownership of all inbound calls, raising quotations whilst providing great customer service along chasing all outstanding orders & quotes. You will also support warehouse manager to pick orders, prepare stock for either customer to collect or for products to be delivered…. Most of the stock is light and equipment is available for heavier items. Ideally you will come from Sales administration or Trade counter background, however this company offers fantastic training so we would consider someone from a retail /Customer service background The perfect person for the Sales & Goods Coordinator will be confident on the phones, great attention to detail to raise quotations, comfortable to work between an office & warehouse setting and be a great team player. Sales & Goods Coordinator responsibilities: Answering incoming Telephone calls promptly whilst providing high level customer service Entering Sales orders onto bespoke system, preparing customer quotations and processing orders Placing orders with suppliers and coordinating deliveries Serving customers when collecting goods Developing strong business relationships with both Customers and Suppliers, including the occasional visits to Customer and Supplier premises Light warehouse & assembly duties Checking goods in/goods out Managing Customer Relationship Management (CRM) data base Maintenance of department Website Ensure department is kept tidy and in an operational, efficient, functional state at all times Stock taking duties PLEASE APPLY ONLINE TODAY and a member of the team will be in touch would also suit: Sales coordinator, Sales administrator, customer service, office administrator, warehouse operative, branch assistant, sales person, goods in coordinator, stock controller.
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Call Handler
Maidstone
£21639 - £25296 per annum
Responsibilities:
We are looking for Call Handlers to join our control room based in Maidstone, Kent: Starting salary: £21,639pa raising to £25,269pa with training 10% shift allowance for unsocial able hours 6-week rota – covering hours from 07:00 – 22:00 Exceptional training provided Excellent Career opportunities Gateway to the Police force Free on-site Parking Benefits include Local government pension scheme, Blue light card alongside a range of discounts As a Call Handler, you’ll be the first point of contact for all urgent and non-urgent calls into the control room. Using your calm and collected approach you will ask questions to assess the priority to enable you to triage the call and liaise with dispatch and supporting services to provide the required support for that caller. We provide an exceptional 9-week training program alongside pairing you up with an experienced call handler from the control room to support your journey into this rewarding role. Training will be Monday to Friday 8am – 4pm (Your shifts will start after training is completed) Ideally, you will come from a customer service background, be experienced in dealing with customers issues and resolving situations and enjoy following processes and procedures. You need to be tech savvy as you to need to operate 3 screens & several systems during the calls. Typing speed & accuracy is key as you will be taking log notes during the call, and you need to be calm & collected as the call are unpredictable and sometimes challenging. Due to the nature of this role a comprehensive background checks will be completed on Criminal convictions, Financial and family & friends. What is stopping you ……………. Are you ready to become our next call handler? Call Handler requirements: Be over 18 years old & have permanent right to live in the UK Not be registered bankrupt or have a County Court Judgement or IVA Have lived in the UK continuously for the last 3 years Any previous criminal convictions or cautions (including those spent), fixed penalty notices, traffic offences or any involvement with the police must be declared and they may affect your application Hold a GCSE or equivalent pass in English. Understand Microsoft Word, Excel and Outlook & be able to use multiple screens Exceptional listening skills Typing speed of 30 words per minute and 90% accuracy Call Handler role & responsibilities: Receive requests for assistance, treatment, or care. The requests may be from the public, Health Care Professionals, emergency services, internal or other stakeholders. Communicate and interact with others effectively, efficiently, and courteously using the organisational standards and protocols. Receive and record information accurately on the organisations' computer systems. This will involve triaging patient calls using the appropriate Clinical Decision Support System (CDSS). Provide Instructions to callers based on a triage outcome, from providing instructions to callers in life-threatening situations to signposting callers/patients to the most appropriate care/service using the Directory of Services where applicable. Deal with highly emotional, verbally aggressive, abusive, or threatening callers and defuse such situations when appropriate, often under difficult and hostile circumstances. PLEASE APPLY ONLINE TODAY and a member of the team will be in touch Suitable For: 999, Call handler, 101 call handler, 111 call handler, 999 Call handler, Call Centre agent, contact centre, customer service advisor, customer liaison, customer service, customer, call, police force, public sector.
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Call handler
Chelmsford
£12136 - £15756 per annum
Responsibilities:
We are looking for Part Time Call Handlers to join our control room based in Chelmsford, Essex Salary: £12,136pa - £15,756pa Exceptional training provided Excellent Career opportunities Gateway to the Police force Free on-site Parking Benefits include Local government pension scheme, Blue light card alongside a range of discounts Shifts Patterns available: 25 hours - Mon-Fri 9am-2pm - £13,227 per annum 30 hours - Mon-Fri 2pm-8pm - £15,756 per annum 30 hours - Mon-Fri 4pm-10pm £16,103 per annum 8 hours - Sat and Sun 1pm-9pm £12,136 per annum As a Call Handler, you’ll be the first point of contact for all urgent and non-urgent calls into the control room. Using your calm and collected approach you will ask questions to assess the priority to enable you to triage the call and liaise with dispatch and supporting services to provide the required support for that caller. We provide an exceptional 6-week training program alongside pairing you up with an experienced call handler from the control room to support your journey into this rewarding role. Due to the nature of the training, you will need to attend the first 6 weeks as full-time worker, you will need to attend Monday to Friday 8am – 4pm (Your part time shifts will start after training is completed) Ideally, you will come from a customer service background, be experienced in dealing with customers issues and resolving situations and enjoy following processes and procedures. You need to be tech savvy as you to ned to operate 3 screens & several systems during the calls. Typing speed & accuracy is key as you will be taking log notes during the call, and you need to be calm & collected as the call are unpredictable and sometimes challenging. Due to the nature of this role a comprehensive background checks will be completed on Criminal convictions, Financial and family & friends. What is stopping you ……………. Are you ready to become our next call hander? Call Handler requirements: Be over 18 years old & have permanent right to live in the UK Not be registered bankrupt or have a County Court Judgement or IVA Have lived in the UK continuously for the last 3 years Any previous criminal convictions or cautions (including those spent), fixed penalty notices, traffic offences or any involvement with the police must be declared and they may affect your application Hold a GCSE or equivalent pass in English. Understand Microsoft Word, Excel and Outlook & be able to use multiple screens Exceptional listening skills Typing speed of 30 words per minute and 90% accuracy Call Handler role & responsibilities: Receive requests for assistance, treatment, or care. The requests may be from the public, Health Care Professionals, emergency services, internal or other stakeholders. Communicate and interact with others effectively, efficiently, and courteously using the organisational standards and protocols. Receive and record information accurately on the organisations' computer systems. This will involve triaging patient calls using the appropriate Clinical Decision Support System (CDSS). Provide Instructions to callers based on a triage outcome, from providing instructions to callers in life-threatening situations to signposting callers/patients to the most appropriate care/service using the Directory of Services where applicable. Deal with highly emotional, verbally aggressive, abusive, or threatening callers and defuse such situations when appropriate, often under difficult and hostile circumstances. PLEASE APPLY ONLINE TODAY and a member of the team will be in touch Suitable For: 999, Call handler, 101 call handler, 111 call handler, 999 Call handler, Call Centre agent, contact centre, customer service advisor, customer liaison, customer service, customer, call, police force, public sector.
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HGV Class 1 Driver
Crewe
£14.15 - £15.86 per hour
Responsibilities:
We have an exciting opportunity for HGV Class 1 Drivers to join our store delivery team based out of our depot in Crewe (CW1). This is a Permanent HGV Class 1 Driver Role paying £14.15ph with the following premiums – £15.86ph – For hours worked between 12:00 - 23:59 Monday to Friday £15.86ph – For hours worked over 40 hours 40 hours per week contract + Potential overtime Working Rotating weekly pattern: Monday to Friday & Tuesday to Saturday Starting between 16:00 – 18:00 As an HGV Class 1 Driver you will be completing 1 – 3 drops per shift to a leading supermarket chain, Products will be in cages and therefore handballing will be required. HGV Class 1 Driver Experience: Must have 18-months Class 1 UK Driving experience Must hold a valid and in-date CPC Card & Digital Tachograph card Must have no more than 6 points on your licence Previous retail and commercial driving experience are desirable You must be confident, engaging, polite and friendly PLEASE APPLY ONLINE Would also suit: LGV Driver, Class1, Class 1 , Class 1 Driver, Class 1 Drive, HGV, Driver.
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HR Executive
Nuneaton
£28500 per annum, Benefits: 70% odd meal kits
Responsibilities:
We are looking for an experienced HR Executive to join our successful team within a world leading meal kit company based out of Nuneaton: Salary: £26,000 - £30,000 (depending on experience) Working Monday to Friday 9am till 5pm Contracted to 37 hours per week 12 month FTC As a HR Executive you will be the initial point of contact for general HR queries and concerns and will provide HR advice and support to managers and teams across the site. You will lead engagement and communications initiatives on-site, support the HR Business Partner with delivering the Learning & Development strategy, manage absence levels and support with on-boarding and recruitment where required. HR Executive Responsibilities: Act as first point of contact for HR queries across Operations Act as an escalation point for employee absences and ensure absence and holiday is managed in line with our policies Own absence reporting for on-site colleagues and lead initiatives to address any trends which may appear Work on continuous process improvements Support recruitment activity on site where needed and deliver HR Inductions for new starters Support hiring managers with IT/equipment set up for new starters Advise managers on formal processes and provide HR support throughout Own or assist HR Lead on ad-hoc projects Partner with managers to provide advice and training on policies/processes Support with culture initiatives on-site Lead on-site communications and engagement initiatives Support delivery of Staff Council and Employee Voice initiatives Support implementation of actions from Happiness surveys Support delivery of L&D strategy across the site HR Executive Benefits: 70% discount on meal kit boxes Free local gym access or private health care Pension scheme contribution Access to our Learning & Development platform, to keep learning on top of your daily tasks Employee Assistance Programme provided by Health Assured APPLY ONLINE TODAY
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Backend Developer
Manchester
£50000 per annum
Responsibilities:
We are recruiting for Backend Developer to join our new and expanding Employer branding agency where you will work remotely as part of a fantastic remote team: Salary: £50,000 Monday to Friday 8:45am – 5:30pm World Class Global Clients Remote Working Benefits: 20 days holiday + BH & unlimited holidays after probation, birthday day off, Pension, healthcare cash plan & many more As a Backend Developer, you will join the digital operations team where you will work on client’s career sites to support websites platforms with trouble shooting issues and providing website fixes. You will take ownership of developing & supporting live websites, you will work in collaboration with the team of Front-end developers & Designers to ensure clients platforms are always functional. Using your exception problem solving skills to support & overcome critical issues, and element of out of hours working may be required for this role. Ideally you will be an Experienced Back-end developer, educated to degree level, have solid working knowledge of .NET framework/ Umbraco, developing ASP.NET & excellent working knowledge of HTML5 & CSS. Solid understanding of integrating web-services & JavaScript or AngularJS Backend Developer Role will involve: Troubleshoot and fix bugs/flaws within live websites and applications Assist in critical support issues out of hours when called upon Efficiently manage your workload and accurately record your time Keep up to date with best practice in web development and suggest new processes, tools and technologies Communicate effectively with our support desk team to help them keep clients up to date Patch and upgrade Umbraco CMS to the latest version when required. Backend Developer skills & Experience: Previous web development experience Decent knowledge of .NET Framework / Umbraco Experience with developing ASP.NET MVC Good working knowledge of HTML5/CSS Experience of using Microsoft Visual Studio JavaScript experience (AngularJS) Experience of integrating with web-services (WCF / SOAP / WEB API / REST) (desirable) Basic knowledge of SQL and databases (desirable) Apply ONLINE today & a member of the team will be in touch Role would also suit: Service developer, Backend Engineer, Full-stack developer, Java software Engineer, Software developer, infrastructure developer, web developer, Software engineer, Software architect.
