Sarah Lane's jobs
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Operations Director - Furniture
£75000 - £80000 per annum, Benefits: Bonus, Company Car or Allowance
Responsibilities:
Operations Director - Furniture Manufacturing This well established, UK Manufacturer of high end, quality household furniture is seeking a hands-on, experienced Operations Manager to work at Director level. You must come from a hands on furniture making / upholstery background, and have proven people management and strategic commercial management skills. The Role: The post requires a strong ability to focus on quality, safety, cost and production efficiency, on time delivery, yet at the same time have the ability to deliver business improvement. You will oversee the use of labour (70 staff), equipment and materials to ensure maximum efficiencies and on time delivery in full (both UK and overseas). · Responsible for creating and implementing best practice manufacturing vision, strategy, policies, process, and procedures to aid and improve business performance. · Part of the senior management team which determines all business decisions. · Lead the financial planning and analysis (FP&A) for manufacturing across both the upholstery and frame making sites. To include: o Contribute to overall business strategy and annual budget process o Prepare the annual manufacturing budget and forecast and all capital expenditure proposals, manage the budget from inception through to completion. o Produce monthly and quarterly analysis on production costs against budgets and track key performance indicators. · Lead, develop and implement cost productivity programs across all areas of responsibilities. · Develop strategies to increase return on investment and profitability. · Evaluate the challenges faced by the business and take appropriate action to mitigate risks and develop opportunities. · Champion and cultivate a culture of continuous improvement and quality ensuring the final product meets stringent quality standards and customer specifications. · Manage the requirement for a highly skilled workforce in a challenging labour market. · Report on manufacturing activities on a regular basis to fellow directors ensuring accurate and timely reporting of the relevant key performance indicators. Skills Required: · 10+ years’ experience leading a manufacturing function with a proven track record in strategic manufacturing leadership delivering effective strategies, policies, processes, and systems. · Well versed in lean manufacturing systems and process such as six sigma. · 5+ years’ operating in a board level position/influencing at a strategic level. · Bachelor’s degree or other relevant qualifications. · Strong character, with exceptional leadership, organisation, project management and interpersonal skills. · Commercially and financially astute with experience of managing budgets and financial reporting. · Ability to engage and manage key stakeholders and suppliers. · An excellent communicator with strong influencing skills and the proven ability to communicate plans, timelines, and priorities. · Ability to coach and mentor employees on a one-on-one basis as well as a group · Demonstrable record of continuous improvement in the context of the manufacturing process. · Experience of implementing and/or working with an ERP system. With the company currently in the process of introducing a new ERP system, it is expected the Production Director will play a critical role in the implementation and adoption of the new system across multiple functions of the business including production, purchasing and logistics. · Strong analytical skills. · Confident negotiator with the ability to negotiate at all levels. · Resilience, optimism, self-motivated, work well under pressure and be open to change. Associated Benefits: Basic salary in the region of £75000-80000 Bonus potential Car
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Customer Support Manager
Exeter
£35000 per annum, Benefits: Pension
Responsibilities:
Customer Support Manager The Opportunity: The Customer Support Manager will supervise a team of 5 technical Customer Support and Internal Sales staff, who provide a first class service to our UK customers within the agricultural sector. Job Responsibilities: • You will manage a team of 5 Customer Support Specialists, who in turn, provide technical support, advice and expertise (on agricultural machinery parts) • Creating a “can do” culture in customer problem solving and resolution • Execution of appropriate customer promotions provided by marketing teams • Create opportunities for further sales with outward calling “Buddy System” • Resolve customer requirements same day through liaison with other internal departments • Continual review of processes and resources to optimise customer experience • Motivation and management of the team of 5 staff Responsibilities: • Ensure service levels of the team of 5 Advisors meet customers’ requirements (e.g. answering phone, live chat and email). • Manage the team with training and information as required • Meeting team targets for answering incoming calls, email and webchat • Execution of promotions and out calling • Overseeing the administration processes for pricing, credits, orders etc. • Managing, motivating and recruiting a team of customer oriented Support Specialists (within an agricultural supply environment) • Continual review of processes to improve the customer experience • Plan and support exhibitions and events such as customer open days Personal Attributes: You will have previous experience of managing a team of Customer Service or Sales Advisors The ability to lead, mentor and motivate others. Excellent communication and administrative skills Good database skills and general MS office. Associated Benefits: Life assurance cover 2 x basic salary (rising to 3 x basic salary for pension scheme members) Company Pension Plan - Employer contributions of 6% (with min of 3% employee contributions) 25 days paid annual leave + bank holidays Subsidised critical Illness medical insurance plan Company profit share scheme, following 2 years service. Working Hours: 9-5.30 Monday to Friday
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Customer Support Specialist
Exeter
£22000 per annum, Benefits: Pension
Responsibilities:
Customer Support Specialist The Opportunity: The Customer Support Specialist is responsible for providing a first class service to our UK customers within the agricultural sector. You will work in a small team of 6, and deal with all enquiries, via email and phone and be pro-active in your approach to the communications. This isn’t a sales based role, but you will need to be thinking about increasing business opportunities throughout your working day. Job Responsibilities: • Focus on customer support and service • Provide technical support, advice and expertise (on agricultural machinery parts) • Assist marketing teams in building appropriate promotions • Create opportunities for further sales • Resolve customer requirements same day through liaison with other internal departments Main Responsibility/Tasks: • Answering incoming calls, fax, email and webchat • Process sales orders and direct ship orders • Offer technical advice and up sell • Basic invoicing • Create awareness for current special offers • Assist with building promotions • Assist with pricing • Any other reasonable duty to support the function. Personal Attributes: Excellent communication and administrative skills Good database skills and general MS office. Associated Benefits: Life assurance cover 2 x basic salary (rising to 3 x basic salary for pension scheme members) Company Pension Plan - Employer contributions of 6% (with min of 3% employee contributions) 25 days paid annual leave + bank holidays Subsidised critical Illness medical insurance plan Company profit share scheme, following 2 years service. Working Hours: 9-5.30 Monday to Friday
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Project Manager (Factory Relocation)
Exeter
£50000 - £70000 per annum, Benefits: Flexibility of Contract Type
Responsibilities:
Project Manager (Factory Relocation) - 9 month contract The Opportunity: Our client is a large Exeter based manufacturer of high quality British products, who are relocating their entire facility this year to a superb new build site in the immediate vacinity. The steel work is now complete, and they have numerous subject matter experts who will manage the relocation of their individual departments, but the business is looking for a pro-active, organised, diligent and confident Project Manager to oversee a number of practical issues to facilitate the smooth transition from one site to another. You will be used to managing a number of key project issues, be a qualified PM and be a user of Project Office. Ideally, you will also come from a production or manufacturing background in order to really understand elements of the move. Job Responsibilities: Lead, with the support of the senior management team and each and every department Head, the seamless relocation of the production facility, warehouse and operations head office to the site. Plan and execute the project plan within the desired timescales. Preferred Skills: Proven and far reaching project management skills, ideally involving the relocation of a production facility from one site to another PRINCE II Management Qualifications Use of MS Project Office or similar Associated Benefits Competitive Salary 24 days holiday, increasing to 27 days based on yearly service, plus bank holidays. Pension Scheme Life Assurance Working Hours: 8.30-5 Monday to Friday
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IT Manager
Honiton
£45000 per annum, Benefits: Individual Performance Related Bonus up to 2% of salary Up to 3% matched pension contributions 23 days holiday (rising to 28 with tenure) plus bank holidays 10% membership discount for LED leisure
Responsibilities:
IT Manager The Opportunity: The IT Manager is the senior IT professional on site, reports to the Finance Director and is part of the Senior Leadership Team. This role leads and assumes overall accountability for ensuring that the company’s CRM, software systems and IT infrastructure are robust and meet the needs of the business both now and in the future. Your Responsibilities: Maximise the company's efficiencies by ensuring the IT team of 3 respond in a timely manner to cases raised by the wider business Analyse IT cases to understand root causes and use this insight to drive improvement Oversee and actively get involved in the administration and maintenance of the company’s essential CRM / ERP system Understand departmental needs and utilise software to improve operational efficiency and data accurately Plan projects, communicate progress and work with project teams to deliver on time, in full and on budget. Continually coach, motivate and develop an IT team of three, including an apprentice, to deliver a highly skilled service with the needs of the customer paramount Ensure each member of the team is provided with the appropriate level of support and training to drive their interpersonal and technical development Carry out regular 1:1s and bi-annual Personal Development Reviews with the team to drive performance and engagement Preferred Skills: Extensive skills and experience of running a CRM/ERP system (ideally in a Netsuite environment) Experience of supervision or management of people within a full service IT environment Experience of working in a subsidiary of a PLC Experience of working with cloud based infrastructure such as Azure as well as local infrastructures Personal Attributes: Highly motivated with a positive attitude and solutions-based approach to problem solving Confident decision-maker, organised and diligent with high personal standards of integrity Strong project management skills with effective results focus within an information systems environment Associated Benefits: Individual Performance Related Bonus up to 2% of salary Up to 3% matched pension contributions 23 days holiday (rising to 28 with tenure) plus bank holidays 10% membership discount for LED leisure Working Hours: 8.30am-5pm Mon-Fri
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Design Engineer (Fixture / Jig)
Exeter
£28000 - £35000 per annum, Benefits: Pension, 24 days holiday, early finish on a Friday
Responsibilities:
Production Planner / Materials Controller The Opportunity: If you are an experienced Tooling Design Engineer, with experience of Solidworks and Jig / Fixture Design Knowledge, and would like a role working within the automotive and industrial sectors, then this could be your dream role. This dynamic, Exeter based company manufactures in ten facilities globally and supplies customers around the world with a unique combination of design, innovation, reliability and outstanding service. If you're a hands on Design Engineer looking for a new challenge, please apply now. Job Responsibilities: Your primary role will be to design fixtures / tooling to aid in the manufacture of assemblies. You will design checking fixtures and components (to be 3D printed) using Solidworks (and some CATIA) Qualifications/Experience Educated to HNC level or above in Design Engineering. Fully trained in Solidworks (ideally with a working knowledge of CATIA) A minimum of 2 years’ experience in a Design role within a manufacturing company (ideally Automotive, Aerospace, or Marine). Jig/Fixture & SPM Design Knowledge. Have a keen attention to detail and high levels of accuracy. Associated Benefits: Free parking Subsidised Canteen A very sociable company environment: with staff parties and additional Christmas holiday! Working Hours: Hours 8.30-5.30 M-F with a 3pm finish on a Friday
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Content Marketing Co-Ordinator
Exeter
£24000 per annum, Benefits: Pension, Life Assurance
Responsibilities:
Content Marketing Co-ordinator The Opportunity: If you have some marketing experience, and a passion for, creating interesting and captivating content in an in-house marketing role, then this could be just the job you seek. You will work in a fast paced, agile manufacturing business with a vast range of products, in a B2C and B2B environment. Your role will be varied, offering exposure to the whole marketing mix, but with a focus on communications across a variety of marketing channels. Job Responsibilities: Co-ordinating all aspects of regular retailer communications (using CRM data), including excellent written communications and co-ordination of direct mail and EMS content Co-ordinating the lifecycles of our extensive range of brochures Writing new or updated brochure copy (both printed and digital) All aspects of proof reading and the maintenance of information accuracy across brochures, letters, price lists and point of sale Assisting in the co-ordination the company’s marketing videos, including: video scripting and video creation with external videographer, voice over planning and video file maintenance both online and off Looking for creative ways to enhance and providing keyword rich copy with the aim of increasing web traffic across our many websites Supporting the Social Media & Digital Content Coordinator in their task of updating web copy to ensure all information is accurate and reflective of key marketing messages Aid in the organisation of any exhibitions Supporting the Senior Communications & PR Officer with PR content where required Preferred Skills: Education to A level or preferably Degree level Experience in a marketing/copywriting environment advantageous Experience of utilising CRM highly advantageous Experience of online marketing communications techniques Understanding of SEO techniques and writing for web audiences Associated Benefits Competitive Salary 24 days holiday, increasing to 27 days based on yearly service, plus bank holidays. Pension Scheme Life Assurance Working Hours: 8.30-5 Monday to Friday
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Product Administrator
Cullompton
£20000 per annum, Benefits: Pension, Life Cover and Subsidised Staff Canteen
Responsibilities:
Product Administator You will be working in the busy product content team within the in-house marketing department. This team are responsible for the on-going maintenance of content and asset collection for approx. 3500+ styles. This is a key role in the team and requires excellent attention to detail, and the ability to collate, maintain and manage all product and brand information on a large product database within the company's website. This role is initially offered on a 1 year fixed term contract to cover maternity. Job Responsibilities: Produce and manage all data sheets for both on and offline products ensuring effective capture of information for all systems Update amends manually throughout the year to ensure information is kept up to date and amends recorded on spreadsheet Update website categories, collections, filters and assign product styles as appropriate Assist in the pagination of brochures throughout the year to agreed guidelines and work with colleagues to ensure correct placement for all productCollate and coordinate the product contents for brochures to ensure delivery of high-quality publicationsProofread all brochure and marketing materials to ensure accuracy and consistency to agreed style Preferred Skills: Proven ability to work on multiple projects whilst working with large amounts of data Proficient withn all programmes in Microsoft Office, including Excel Experience of proof reading Strong command of English Grammar and spelling Photoshop skills for resizing images would be ideal Associated Benefits: Statutory pension Discretionary bonus based on profitability Health care and life assurance after one years service 22 days holiday plus bank holidays Subsided canteen Working Hours: 9-5.30 Monday to Friday Salary: £20000
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Junior Buyer
Exeter
£23000 per annum, Benefits: Pension
Responsibilities:
Junior Buyer The Opportunity: As a Junior Buyer within this global distribution company, you will work alongside a number of procurement professionals and be responsible for the management of 20+ suppliers across the UK and Europe. The role will involve management of vendor relationships and working closely with the team of global Commodity Managers to deliver value for the business. It will important that you have previous experience in a purchasing function and an understanding of the procurement process. You will be a strong communicator and able to work in a fast paced environment. Job Responsibilities: Responsible for the delivery of Purchasing cost reductions through effective sourcing and negotiation with suppliers. Work with individual commodity managers on global sourcing strategy. Identify and communicate supplier diversity opportunities for a given commodity. Develop supplier relationships in existing and new territories. Continuous search for new suppliers according to different commodity strategies. Analyse vendor performance failures, identify causal factors and implement appropriate corrective actions. Preferred Skills: Experience in a similar purchasing role Experience with a high volume manufacturing or trading company Personal Attributes: Excellent communication and negotiation skills Numerate with good database skills in Excel (to v-look up level) and a general knowledge of MS Office applications Associated Benefits: Life assurance cover 2 x basic salary (rising to 3 x basic salary for pension scheme members) Company Pension Plan - Employer contributions of 6% (with min of 3% employee contributions) 25 days paid annual leave + bank holidays Subsidised critical Illness medical insurance plan Company profit share scheme, following 2 years service. Working Hours: 8.30-5pm Monday to Friday
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Brand Marketing Executive (3 days per week)
Cullompton
£28000 per annum, Benefits: Pension, Life Cover and Subsidised Staff Canteen
Responsibilities:
Brand Marketing Executive Are you seeking a challenging part time role (3 days per week, 22 hours) as a Senior Marketing Executive? We have a superb opportunity within one of Devon’s most successful owner-managed businesses as part of their in house, full service marketing department. Working within the marketing team you will develop and market the company’s own brand and service portfolio from brand positioning through to multi-channel marketing collateral; including website, social media, email, brochures, photography and more. Job Responsibilities: Create and establish, with the New Product Development team, a relevant and compelling brand mission statement, and brand position to apply to all marketing and advertising collateral Input to marketing strategy development for the own brands, conduct market research in order to identify market requirements for current and future marketing activity to maximise brand awareness and sales Evaluate the effectiveness of all campaigns and activity to then present performance back to the management team with trends, observations and suggestions Plan budgets for sign off and manage budgets post sign off for all activity Identify brochure and printed and digital asset requirements to support the marketing and presentation of the brand. Plan and deliver market leading own brand marketing campaigns online and offline to achieve objectives set by the Campaigns Team Manager/New Product Development Team/Business Preferred Skills: A marketing qualification or 3-4 years relevant marketing experience Can demonstrate an understanding of the key elements of brand creation from positioning, architecture, naming and logo creation Evidence of the ability to deliver inventive campaigns and creative which is on brief and on message Inventive copywriting and proof-reading with strong command of English grammar and spelling. Proven experience in brand campaign planning and budget management Experience of DotDigital or similar email creation and scheduling platforms desirable. Working knowledge of SEO and Google analytics. Associated Benefits: Statutory pension Discretionary bonus based on profitability Health care and life assurance after one years service 22 days holiday plus bank holidays Subsided canteen Working Hours: 22.5 hours per week (3 days per week or flexible options available). Salary: £16,800 (£28k FTE)
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Design Engineer
Martock
£25000 - £27000 per annum, Benefits: Pension, holiday
Responsibilities:
Design Engineer Are you a talented Mechanical Design Engineer, with experience using Solidworks, then this Somerset based could be the perfect opportunity for you. It is a permanent job, and will require somebody to be in the office within this busy engineering company on a daily basis. Candidates must have experience in Solidworks and either live in the vacinity already or be prepared to relocate to the Somerset area. Job Responsibilities: You will be required to work closely with the Commercial and Project teams to ensure new products/projects are delivered on time and in budget, whilst closely supporting your client base offering design support and technical advice. Close liaison with suppliers will be essential to ensure products are designed for manufacture and meet all technical & commercial requirements. Your key role will be to design new and develop existing products, producing both 2D drawings/3D models for parts & assemblies. Preferred Skills: Educated to HNC level or above in Design Engineering. Fully trained or experienced in Solidworks. A minimum of 2 year's experience in a Design role within a manufacturing company. Some experience of working within the disability, automotive or vehicle conversion sector, or a closely related industry desirable. Working Hours: 8.00am to 5.30pm Mon-Thurs, 8am-3pm Fri To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
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Sales Manager (Heating Solutions) - Nottingham
Nottingham
£40000 - £50000 per annum
Responsibilities:
Sales Manager (Heating Solutions) - Nottingham The Company: If you live in the Nottingham Area and have experience selling heating solutions to installers, then this would just the perfect job for you. If you’re looking for a supportive office network who can feed you with top drawer leads, together with a well established client list, then please do get in touch. We are looking in the NG postcode area only as we need them to be fairly central to the position. Job Responsibilities: Co-ordinate with the internal sales team to identify, qualify and target potential installer and / or contractor prospects Provide a first-class service to enquiries generated through marketing activity and selected cold-call prospects to ensure all potential prospects are familiar with the company’s product offer. Support installers through their first system purchase for the next 12 months to improve retention and repeat purchase conversion rates over the period. Support the Trade Business Development Managers in the effective identification and support of new installers or contractors purchasing with the company, through their first year, supporting progression on to our Registered Installer Network wherever appropriate. Build effective relationships with the company’s regional Field Service Engineer(s) to ensure support for their installer customers. Preferred Skills: Field sales management experience, ideally within the renewables / heating sector. Well-developed interpersonal, networking and negotiating skills within an installer network and / or contractors. Heating and ventilation industry knowledge. Under-floor heating and renewables experience is desirable. Personal Attributes: Able to manage and prioritise the workload of a remote team to ensure efficiency and productivity across the group. Independent self-starter. Excellent levels of customer service. Valid UK driving licence. Associated Benefits: Company Car Mobile and Laptop Commission structure (c£5K per annum) Individual Performance Related Bonus up to 2% of salary Up to 3% matched pension contributions 23 days holiday (rising to 28 with tenure) plus bank holidays Company Summer and Christmas Parties 10% membership discount for LED leisure Working Hours: 8.30-5pm Monday to Friday
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Netsuite Systems Analyst
Exeter
£40000 per annum, Benefits: 25 days holiday, bonus, pension
Responsibilities:
Systems Analyst - Netsuite The Opportunity: Are you an experienced Netsuite Systems Analyst looking for a responsible and interesting role? If you have experience of supporting and developing CRM / ERP systems (ideally Netsuite) from initial inception through design, testing, implementation, training and support, then we would love to hear from you. Experience Required: Have a full understanding of CRM / ERP Systems and ideally a sound knowledge of Netsuite. Able to train people in systems and processes. Able to plan and manage projects influencing team members from both inside and outside the business to meet the objectives they have been set both on time and on budget Select the best vehicle to meet the needs of the specification, code the solution, test it, resolve any defects and follow up, post implementation, to ensure the needs of the specification have been met. Preferred Skills: Experience in Netsuite or CRM / ERP administration management on a day to day basis Experience in Javascript and HTML Relationship management with 3rd party suppliers & support Inquisitiveness and interest to learn
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Production Planner
Exeter
£25000 - £30000 per annum, Benefits: Pension
Responsibilities:
The Company: As this busy manufacturing company’s Production Planner, you will be responsible for planning all aspects of production lines, units and staff to ensure and maintain a consistent stock level of all manufactured goods in the main warehouse. Maintaining sufficient stock levels of all raw materials within the production facility will be key. Job Responsibilities: Oversee all aspects of Production planning for all units. Work alongside the Associate Production Director to ensure the smooth operation of Production facilities. Support the ongoing system development for manufacturing within the Company’s ERP system Business Central. Monitor stock levels and backorders within the system ensuring consistent stock replenishment of manufactured goods. Liaise with and assist the Purchasing Department with raw materials forecasting and requirements.Oversee and assist all other office administration where needed and ensure all other tasks are completed in a timely manner. Preferred Skills: You will be IT literate, with good MS Office skills, in particular Excel Have good attention to detail, whilst maintaining a flexible and adaptable approach Be literate and numerate (including fractions, percentages and formulas) Associated Benefits: A competitive salary and benefits including a contributory pension scheme, 23 days holiday (increasing to 26 days with service) plus public holidays, staff discounts and death in service cover. In addition there is structured training and the potential for career progression within our growing dynamic company. Working Hours: 8.30am to 5pmMonday to Friday
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Linguist - Customer Service
Exeter
£20398 per annum, Benefits: 25 days holiday
Responsibilities:
The Company: Do you have fluent language skills in: Turkish Greek German Danish Finnish If you are also fully IT literate, possess experience of delivering excellent customer service within a call centre, customer service or possibly hospitality or retail environment, AND have a confidential work area to start this job working from home, but then eventually being office based in Exeter in Devon, then we would love to hear from you. These full time, permanent roles will start on 12 January 2022 working 9-5.30 Monday to Friday and you will work remotely or in the Exeter office. There MAYBE the requirement to return full time to the Exeter office in the future, so please be aware of this. In the meantime, you will undertake training at home and fulfil the needs of these roles where you will speak one or more of the languages listed, and use your fluent English skills, listening to calls made by Customer Service Operatives in other businesses and analyse the quality of their calls and responses. It’s a really interesting, phone based role requiring fluent language skills, excellent levels of spoken and written English, database skills and the ability to listen well. Job Responsibilities: You will use one of the following fluent or mother tongue language skills on a daily basis to listen to calls made by other customer service specialists on the phone. These are: Turkish Greek German Danish Finnish Analyse content of interaction between Customers and Client Contact Centres by evaluating the content of telephone calls and written communication in the required language Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology Preferred Skills: Fluency in both English and one or more of the languages listed above Experience operating in a challenging organisational environment with a requirement to balance differing priorities and demands Highly effective communication skills Interest in technology and ability to understand and resolve technical issues Ability to work to tight targets and deadlines Flexible approach to change, with a positive attitude to fluctuating workload Experience of being measured against performance criteria with the ability to take on board feedback for improvement Considerable knowledge of and ability to utilise efficiently current word processing, spreadsheet, database, e-mail and internet software Adequate level of spoken and written English to comprehend Client training and procedures essential GCSE (A- C) or equivalent qualifications in English / Languages / Mathematics essential & degree level education desirable Working Hours: Full time 37.5 hours per week 9.00 – 17.30 Monday to Friday Training will commence 12 January 2022 and you must be available to work full time from this date. Please also note, that this role will initially be home based so you will have full access to a computer in a confidential and private work space, but that once restrictions to movement are lifted, that you will be working full time in this company’s lovely office in Exeter, Devon.
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Operations Manager - Renewables
Honiton
£65000 - £70000 per annum, Benefits: Individual Performance Related Bonus up to 2% of salary Up to 3% matched pension contributions 23 days holiday (rising to 28 with tenure) plus bank holidays 10% membership discount for LED leisure
Responsibilities:
Operations Manager - Renewables The Opportunity: This role of Operations Manager / General Manager leads and assumes overall accountability for Customer Satisfaction, Operational Business Performance and Health, Safety & Environment. The Operations Manager will set the strategic direction and future targets of the business and formulate business plans to maximise productivity and efficiency balancing quality in our industry leading design output, customer service and lifetime technical support. Your core areas of responsibility will be: Design Services, Supply Chain, Technical Services, Health, Safety & Environment. Job Responsibilities: To deliver the strategic operational goals of this successful renewables provider in support of the 3-year plan, executed on time Develop strategic plans for optimized productivity Review and improve organisational effectiveness by developing processes, establishing a highly motivated work environment and creating innovative approaches for improvement To deliver operational budget and inventory management To deliver customer satisfaction at >9/10 To ensure that our operational activities are compliant, prioritised and delivered at the best overall benefit to the company To ensure purchasing is conducted in a collaborative and professional manner. To actively solve customers' problems, targeting and addressing root causes to improve the customer experience. Establish a high level of business credibility and manage strong working relationships with external parties including suppliers and industry, Preferred Skills: • Long range strategic view with ability to balance short term goals • Solutions focused, simplifying business problems wherever possible • Demonstrate a solid technical background being a role model to our people • Excellent communication and interpersonal skills with the ability to influence and inform others • Confident decision maker and a motivational leader • Highly motivated and energetic with an ability to operate in a dynamic work environment with changing priorities • Previous experience of operational leadership and strategic accountability • Previous experience of Health, Safety & Environmental responsibilities • IOSH or NEBOSH is desirable • Degree Operations or Business Management is desirable • MBA is desirable Associated Benefits: Individual Performance Related Bonus up to 2% of salary Up to 3% matched pension contributions 23 days holiday (rising to 28 with tenure) plus bank holidays 10% membership discount for LED leisure Working Hours: 8.30am-5pm Mon-Fri
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Stock Administrator
Cullompton
£20000 - £22000 per annum, Benefits: Pension, Subsidised Canteen, Parking, Staff Discount
Responsibilities:
Stock Administrator The Opportunity: This is an incredibly vibrant and exciting place to work, in a rural community offering you the chance to really be part of a team. You will work within the finance team, inputting data and undertaking administrative tasks within the stock control area. You will review and process goods received and purchase invoice documentation in accordance with the Company’s policies and procedures to ensure an efficient and effective Goods In process that will provide accurate stock and margin financial records and support management information and analysis. Responsibilities: Process the Goods In paperwork on a day to day basis after delivery has been administered by the warehouse team to ensure records are maintained. Match Goods In delivery paperwork to Purchase orders on the system in a timely manner to ensure accuracy and provide up to date information for Purchasing. Process necessary invoices promptly for payment once matched to goods received to ensure suppliers are paid accurately and on time, inputting extensive data in an accurate and efficient manner. Chase credits due for goods returned or inaccurate process used to ensure they are refunded or credited. Experience Required: Good IT skills – including Microsoft Office packages such as Excel, Word and Outlook. Good telephone manner and communication skills. Good level of numeracy and literacy. Hours: Ideally full time, 38 hours per week, 8.30-5 Monday to Friday (part time of 4 days per week maybe able to be considered)
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Heating Engineer
Slough
£33000 per annum, Benefits: 24 days holiday, increasing to 27 days based on yearly service, plus bank holidays. Pension Scheme Life Assurance Company Van, mobile and laptop all provided
Responsibilities:
Heating Engineer - Domestic Appliances Are you somebody who loves variety in your workload, and can travel throughout Watford/Slough/Luton area to service and maintain a broad range of heating products including Gas, Electric and Solid Fuel? If you’re also happy to stay away from home for up to 4 nights per week, then this could be just the job for you. Your primary responsibility will be the completion of warranty and annual service work for Gas, Electric and Solid Fuel heating appliances. But you will also be required to diagnose faults and repair appliances, and also maintain products, in a timely and cost effective manner. You will have a great deal of autonomy but also have the opportunity to work as part of team, with professionals in the office to handle all administration and order all parts. You’ll be provided with a fully equipped van and all of your overnight accommodation will be paid for up front. Job Responsibilities: To ensure all service and warranty calls are carried out in a professional, timely and accurate manner, ensuring that the issues are properly and fully resolved during the first visit. To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation/user fault, which will then be charged on site to the customer. To ensure the end user’s safety in accordance with all the relevant regulations for installation and use. To issue any safety notices if required and to inform the relevant personnel and complete the company’s required paperwork after each client visit. The service engineer is responsible for recording all of the tests and work carried out as well as the faults found. This recording will need to be completed on the laptop/iPad and uploaded regularly to the company’s database. Required Skills and Certifications: Proven experience of working with heating appliances or servicing comparable equipment in the field. CCN1 (Domestic Core Gas Safety), HTR1 (Gas Fires & Wall Heaters), CONGLP1 (LPG Changeover) CPA1 – Combustion Analysis GAS SAFE requirements (OFTEC also an advantage) Valid, clean UK driving licence Personal Attributes: Well developed interpersonal skills Independent self-starter, able to work in a cross-functional team environment Excellent levels of customer service in person and via the telephone Be confident in discussing payment requirements with customers face to face. Proactive approach to keeping records and reports up to date. Diplomatic nature to ensure company policy is followed and customers are left satisfied. Knowledge of software programmes including email and Word. Flexibility to carry out a wide ranging role that will vary across the year Associated Benefits: 24 days holiday, increasing to 27 days based on yearly service, plus bank holidays. Pension Scheme Life Assurance Company Van, mobile and laptop all provided Working Hours: 8.30-5pm Mon-Fri with overnight stays required
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Senior Buyer
Exeter
£30000 per annum, Benefits: Pension, Life Assurance
Responsibilities:
Senior Buyer The Company: This is your opportunity to fully utilise your sourcing, negotiating and supplier relationship management skills in this busy procurement role. This successful manufacturing company require an experience Commodity Buyer to manage a portfolio of raw materials and products from an international customer base. The role will involve some international and domestic travel. Job Responsibilities: Responsible for all direct and some indirect procurement, against a specified supplier portfolio, to support forecasted sales through Sage Inventory Advisor, ensuring cost targets are met and inventory levels managed within agreed levels Improving aspects of supplier delivery performance (OTIF) with actions to be developed to rectify any shortfalls Identification and assessment and development of highly competitive new sources, where required Working closely with R&D & the Engineering team to co-ordinate and drive forward NPD, including early supplier involvement, cost estimation, value engineering, process optimisation, material selection Effective contract development, negotiation , review and implementation Responsible for the expediting of all purchase orders, ensuring all delivery dates are adhered to kills and Experience Required Evidence of purchasing aesthetically pleasing products / components Proven track record of working within a new product development team Proven track record of purchasing services and supplies. Proven track record of business travel Knowledge of Incoterms and overseas procurement Ability to travel overseas independently, as required Practical working knowledge of design for manufacture, value engineering and product approval Ideally CIPS qualified with a minimum A Level standard of education Associated Benefits: Company Pension Plan - Employer contributions 25 days paid annual leave + bank holidays Working Hours: 8.30-5 Monday to Friday
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Maintenance Engineer (Multi-Skilled)
Exeter
£30000 per annum, Benefits: Pension, Additional Holiday for Christmas Shutdown, Subsidised Canteen
Responsibilities:
Maintenance Engineer (Multiskilled) The Company: You will be responsible for the daily maintenance and repair (preventative and emergency) of a wide range of production and engineering machinery. This will be an interesting and broad based role, maintaining electrical, mechanical, hydraulic and pneumatic machinery within this engineering manufacturing facility. The environment is modern, clean and just off Sowton Industrial Estate so a nice place to work. Your working hours will be 7.45am-4.15M-T, with a 1.45 finish on a Friday. Job Responsibilities: Oversee and carry out preventative maintenance and ensure log is kept up to date Work alongside production advising and implementing changes leading to continuous improvement in safety and quality Excellent diagnostic skills and the ability to prioritise essential to ensure downtime minimised Conduct risk assessments prior to any maintenance work being undertaken Personal Attributes and Experience Required: HNC/HND or equivalent in mechanical or electrical engineering / Engineering qualification or timed served Experience within a manufacturing / production environment Carried out PPM. Understanding of pneumatics. Read mechanical and electrical drawings. Produce mechanical and electrical drawings ideal, although not essential. Experience in leading small team or a desire to progress into this kind of supervisor role. A good all round mechanical and electrical knowledge required. Ideally 17th Edition (plus) Working Hours: 7.45am-4.15M-T, with a 1.45 finish on a Friday
