Sarah Lane's jobs
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Linguist - Customer Service
Exeter
£19000 - £20000 per annum, Benefits: 25 days holiday
Responsibilities:
The Company: Do you have fluent language skills in Dutch AND English? If you are also fully IT literate, possess experience of delivering excellent customer service within a call centre, customer service or possibly hospitality or retail environment, AND have a confidential work area to start this job working from home, but then eventually being office based in Exeter in Devon, then we would love to hear from you. This full time, permanent roles will start in June 2021 working 9-5.30 Monday to Friday and you will work remotely until allowed to return to an office environment with your colleagues once restrictions are lifted. In the meantime, you will undertake training at home and fulfil the needs of this role where you will speak Dutch, listen to calls made by Customer Service Operatives in other businesses and analyse the quality of their calls and responses. It’s a really interesting, phone based role requiring fluent language skills, excellent levels of spoken and written English, database skills and the ability to listen well. Job Responsibilities: You will use one of the following fluent or mother tongue language skills on a daily basis: Dutch oAND English, to listen to calls made by other customer service specialists on the phone. Analyse content of interaction between Customers and Client Contact Centres by evaluating the content of telephone calls and written communication in the required language Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service Ensure all project analysis is completed in a timely manner and in accordance with the project’s requirements Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology Preferred Skills: Fluency in both English and Dutch Experience operating in a challenging organisational environment with a requirement to balance differing priorities and demands Highly effective communication skills Interest in technology and ability to understand and resolve technical issues Ability to work to tight targets and deadlines Flexible approach to change, with a positive attitude to fluctuating workload Experience of being measured against performance criteria with the ability to take on board feedback for improvement Considerable knowledge of and ability to utilise efficiently current word processing, spreadsheet, database, e-mail and internet software Adequate level of spoken and written English to comprehend Client training and procedures essential GCSE (A- C) or equivalent qualifications in English / Languages / Mathematics essential & degree level education desirable Working Hours: Full time 37.5 hours per week 9.00 – 17.30 Monday to Friday Training will commence June 2021 and you must be available to work full time from this date. Please also note, that this role will initially be home based so you will have full access to a computer in a confidential and private work space, but that once restrictions to movement are lifted, that you will be working full time in this company’s lovely office in Exeter, Devon. To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
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Automation Engineer (Graduate)
Braunton
£25000 - £32000 per annum, Benefits: Company Pension
Responsibilities:
Automation Engineer (Graduate) Our client is a British manufacturer of engineered components who supply a variety of industrial, automotive and aerospace clients, and they have an exciting opportunity for an Automation Engineer to join the engineering team. Components built by NDE are all custom made for the process and require a high level of custom-built equipment to operate. Assembly, test, and process flow equipment is designed in house by our small team of engineers, and it is within this team we have an opening for a highly enthusiastic individual that will be looking to grow and progress with the business. You will ideally be an Engineering Graduate with a keen interest in automation and the ability to programme systems to the advantage of the business. Job Responsibilities: Programming experience in Visual basic or similar systems PLC programming development ideally using Omron, Siemens or similar for initial process design right through to implementation and test Experience with software setup and development ideally for electrical test equipment Experience with setup of electrical hardware ideally for test and automation equipment Advanced level methodical fault findingWell-practiced at reading/understanding and documenting technical drawings and wiring schematics Skills Required: PLC programming development ideally using Omron, Siemens or similar for initial process design right through to implementation and test Experience with software setup and development ideally for electrical test equipment Experience with setup of electrical hardware ideally for test and automation equipment Advanced level methodical fault finding Well-practiced at reading/understanding and documenting technical drawings and wiring schematics Excellent communication and literacy skills A team player Personal Attributes: Degree level and ideally with some experience in a manufacturing environment HNC/HND with minimum three years’ experience in a manufacturing environment
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Continuous Improvement Officer
Exeter
£24000 - £25000 per annum, Benefits: Contributory pension scheme, 23 days hol, staff discounts and death in service cover
Responsibilities:
Continuous Improvement Officer The Opportunity: Reporting to the Continuous Improvement Manager of this large Exeter based manufacturer of high quality British products, you will focus your attentions on the process improvements within the commercial and operational function of the business. This will mean undertaking CI assessments on various administrative functions, and making recommendations for process improvements throughout the entire operation. You will be expected to deliver on strategic targets coaching, training and assessing others working across departmental boundaries leading multi-functional teams through process improvement projects. Working with the relevant departments to develop, set the pace and implement business transformational change and continuous improvement strategy with sensitivity towards the organisational structure, commercial approach, culture, people and processes. Job Responsibilities: Lead, with the CI Manager, the creation and implementation of best practice operational processes and procedures to aid and improve organisation performance. Develop a robust culture for waste reduction and process improvements Implement and support cultural change across the organisation and drive business improvement Lead Kaizen events to methodically action business improvements Develop, deliver and support delivery of business improvement change initiatives. Preferred Skills: Relevant experience in Lean, Continuous Improvement or Waste Reduction methods Black Belt in Six Sigma or equivalent qualification advantageous Background in process improvement or project management Personal Attributes: Competent in problem solving, team building, planning and decision making Commercially and financially aware High degree of computer literacy, particularly able to use Microsoft 365 tools including Outlook, PowerPoint, Project, Visio, and other communications software such a MS Teams Proven stakeholder management and communication skills Associated Benefits Competitive Salary 24 days holiday, increasing to 27 days based on yearly service, plus bank holidays. Pension Scheme Life Assurance Working Hours: 8.30-5 Monday to Friday
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CAD Designer
Honiton
£23000 - £26000 per annum, Benefits: Individual Performance Related Bonus up to 2% of salary Up to 3% matched pension contributions 23 days holiday (rising to 28 wit
Responsibilities:
AutoCAD Designer The Company: In this role you will be expected to be passionate and driven to deliver bespoke heating solutions designs to customers by converting floor plans into bespoke heating designs using CAD and AutoCADso that the designs are easy to install, operate and efficient to run. If you even have some basic CAD skills but an interest in a career in this design field, we would love to hear from you. In this role you are responsible for producing installation drawings and a bill of materials that supports the right first time delivery and installation of Nu Heat systems. As a system design expert, you can expect to be called on to support customers with installation queries when needed to support a smooth installation. Job Responsibilities: • Draft property floor layouts in line with information provided from our customers in AutoCAD • Create system installation schematics in the form of underfloor heating tube layouts in AutoCAD • Create heat loss assessments of properties in our in house design software • Produce a bill of materials ready for shipment • Ensure that the finished design is easy to install and runs in an efficient manner • Check that renewable technologies, such as Heat Pumps, are sized appropriately for the property and meet government legislation Preferred Skills: • Numerate • Excellent levels of customer service • Good working knowledge of AutoCAD design software • Construction or H&V Industry knowledge • Experience in heating systems is desirable • Technical knowledge of renewable desirable, though not essential. Associated Benefits: Individual Performance Related Bonus up to 2% of salary Up to 3% matched pension contributions 23 days holiday (rising to 28 with tenure) plus bank holidays 10% membership discount for LED leisure Working Hours: 8.30am-5pm Mon-Fri
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Design Engineer
Exeter
£25000 - £29000 per annum, Benefits: Early Friday Finish, 25 days holiday plus Christmas shutdown, Subsidised staff restaurant
Responsibilities:
Solidworks Design Engineer Are you a talented Mechanical Design Engineer, with experience of Solidworks, then this Somerset based could be the perfect opportunity for you. It is a permanent job, and will require somebody to be in the office within this busy engineering company on a daily basis reporting in the Engineering Director. Candidates must have experience in Solidworks and either live in the vacinity already or be prepared to relocate to the Somerset area. Job Responsibilities: You will be required to work closely with the Commercial and Project teams to ensure new products/projects are delivered on time and in budget, whilst closely supporting your client base offering design support and technical advice. Close liaison with suppliers will be essential to ensure products are designed for manufacture and meet all technical & commercial requirements. Your key role will be to design new and develop existing products, producing both 2D drawings/3D models for parts & assemblies. Design fixtures/tooling to aid in the manufacture of company products. Preferred Skills: Educated to HNC level or above in Design Engineering. Fully trained in Solidworks. A minimum of 2 year's experience in a Design role within a manufacturing company. The ability to manage multiple design projects at once and deliver them on time. Working Hours: 8.30am to 5.00pm Mon-Thurs, 8.30am-1.00pm Friday To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
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Technical Supervisor
Honiton
£30000 - £35000 per annum, Benefits: Pension, company bonus
Responsibilities:
Technical Supervisor (Heating Systems) The Company: Do you have a sound understanding of Mechanical and Electrical Buildings Services, possibly with a knowledge of Plumbing and Heating? In this office based role in Devon, you will be responsible for the supervision of the team providing ongoing support of all systems supplied to customers throughout England. Taking ownership of the customer experience within the support process, you will lead, train and co-ordinate a team of highly skilled technical support engineers to offer industry-leading service and quality levels and to ensure that all team targets are met. The Opportunity: • Motivate and coach the team, keeping all team members engaged with our overall ambitions and goals • Drive a continual improvement culture within the team • Carry out the team members’ regular 1-2-1s and performance reviews identifying whether individuals’ motivators are being met and fulfilling any development needs to support them in their role • Ensure that all team members are trained on all products, services and legislation in line with a Training Plan, to maximise performance • Set objectives for everyone in the team in line with business priorities to ensure alignment • Define performance standards across all areas of the team • Monitor performance and workload management ensuring that all work is completed within targeted SLAs • Identify and deliver improvements to support the delivery of team goals and achieve target service levels • Build and maintain relationships with contractors and customers • Deliver technical services within the budget provided whilst reporting into the Senior Manager. Skills Required: • Experience in a technical support capacity, preferably within the H&V or construction industry • Experience in a leadership capacity • Logical and methodical approach to identifying and resolving technical issues
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Administrator, Warehousing
Honiton
£20000 - £21000 per annum
Responsibilities:
Administrator to the Purchasing Team If you are a strong administrator with excellent database, organisational and customer support skills, able to liaise with multiple departments and talk to people generally, then we have a lovely role available for you now. Your role will be to fully support the warehousing and supply chain specialists within this busy Honiton based business. Responsibilities: To be the point of contact for enquiries raised by key departments in relation to product queries, descriptions and product availability including due dates. To regularly update and maintain product delivery dates to ensure key departments have the information they need about stock availability when liaising with customers. Contacting suppliers for relevant information/reports relating to product due dates. Build and maintain good relations with the warehouse team and suppliers, liaise on delivery discrepancies, stock enquiries and quality issues to ensure a positive outcome for the Company. Experience Required: Experience of multitasking and working independently as well as part of a team. Strong numeracy and accuracy skills with excellent attention to detail and strong Excel skills. Excellent organisational, administrative and prioritisation skills. Strong verbal and written communication skills. Strong working knowledge of Microsoft Office packages. Ability to build and maintain relationships with internal and external contacts over the phone and via email. Ability to communicate well at all levels. Working Hours: 40 hour week – 8.30-5 Mon-Fri To apply, or to find out more information, please click on one of the "apply" buttons
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Facilities Co-ordinator
Exeter
£25000 - £27000 per annum, Benefits: Pension, Health
Responsibilities:
Facilities Co-ordinator The Role: An exciting opportunity for a really organised, pro-active, computer literate, hands on person with experience in Facilities Co-ordination or Building Services Maintenance Administration. As a senior member of the Group Facilities function, you will help provide day to day facilities management of the Exeter office based site ensuring compliance with environmental & health & safety legislation ensuring we provide a safe and professional working environment for over 250 employees and visitors. You will either have worked in a similar role, or perhaps been an office manager with similar duties. Job Responsibilities: Liaise with our network of contractors for maintenance/breakdown support and build rapport with contractors for continuity. Conduct supplier reviews and audit. Monitor and record planned preventative maintenance. Liaise with landlord agents for issues related to the building structure, grounds and communal areas. Manage the cleaning contractor to maintain a good cleaning service. Manage Exeter car parking to include offsite facility. Maintain an efficient ordering system for consumables and office supplies with purchase orders where appropriate and check invoices. Manage all WEEE waste collections, to remain compliant with Environment Agency regulations. Manage relevant occupational health issues in conjunction with our HR colleagues (including maternity) and complete DSE assessments as required. Manage our online health and safety training programme Manage all essential health and safety processes e.g. fire logbook, accident records, first aid and fire marshals. Organise training when necessary. Complete new staff office/health and safety onboarding. Manage all aspects of the Environmental Management System to maintain our ISO14001 accreditation. Able to cover reception on a regular basis and be the front of house point of contact for all visitors and colleagues. Preferred Skills: Experienced within Facilities Coordination, Building Services Maintenance Administration or similar Microsoft Office and ideally Sharepoint Personal Attributes: Organised, methodical and accurate Self motivated and able to prioritise A mature outlook and communication skills Working Hours: 8.30am – 4.30pm Mon-Fri
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Heating Engineer
Scotland
£33000 per annum, Benefits: 24 days holiday, increasing to 27 days based on yearly service, plus bank holidays. Pension Scheme Life Assurance Company Van, m
Responsibilities:
Domestic Heating Appliance Engineer - Scotland & Ireland THE ROLE: Reporting directly to the Technical Customer Services Manager, you will work closely with an Exeter based Service team. Your primary responsibility will be the completion of warranty and annual service work for Gas, Electric and Solid Fuel heating appliances. The role will include diagnosing faults and repairing appliances in a timely and cost effective manner. You will ideally be located in Scotland (near either Glasgow or Edinburgh) as the role covers all of Scotland and will require travel to Ireland. There will, therefore, be a necessity to be away from home for up to 4 nights each week. You will have a great deal of autonomy but also have the opportunity to work as part of team, with professionals in the office to handle all administration and order all parts. You’ll be provided with a fully equipped van and all of your overnight accommodation will be paid for up front. The role will provide a fully equipped van, laptop/iPad and phone. Job Responsibilities: To ensure all service and warranty calls are carried out in a professional, timely and accurate manner, ensuring that the issues are properly and fully resolved during the first visit. To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation/user fault, which will then be charged on site to the customer. To ensure the end user’s safety in accordance with all the relevant regulations for installation and use. To issue any safety notices if required and to inform the relevant personnel and complete the company’s required paperwork after each client visit. The service engineer is responsible for recording all of the tests and work carried out as well as the faults found. This recording will need to be completed on the laptop/iPad and uploaded regularly to the company’s database. Required Skills and Certifications: Proven experience of working with heating appliances or servicing comparable equipment in the field. CCN1 (Domestic Core Gas Safety), HTR1 (Gas Fires & Wall Heaters), CONGLP1 (LPG Changeover) CPA1 – Combustion Analysis GAS SAFE requirements (OFTEC also an advantage) The following qualifications whilst not essential, would be an advantage: o Part P Electrical Safety o Electrical safe isolation o HETAS Certification o Hetas H002 (Solid fuel regulations and Standards) o Hetas H003 (Dry Appliance Installer) o Hetas H004 (Wet Appliance installer) o Hetas H006 (Internal twin wall chimney system installer) Valid, clean UK driving licence Personal Attributes: Well developed interpersonal skills Independent self-starter, able to work in a cross-functional team environment Excellent levels of customer service in person and via the telephone Be confident in discussing payment requirements with customers face to face. Proactive approach to keeping records and reports up to date. Diplomatic nature to ensure company policy is followed and customers are left satisfied. Knowledge of software programmes including email and Word. Flexibility to carry out a wide ranging role that will vary across the year Associated Benefits: 24 days holiday, increasing to 27 days based on yearly service, plus bank holidays. Pension Scheme Life Assurance Company Van, mobile and laptop all provided Working Hours: 8.30-5pm Mon-Fri with overnight stays required To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
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Heating Engineer
Scotland
£33000 per annum, Benefits: 24 days holiday, increasing to 27 days based on yearly service, plus bank holidays. Pension Scheme Life Assurance Company Van, m
Responsibilities:
Domestic Heating Appliance Engineer - Scotland & Ireland THE ROLE: Reporting directly to the Technical Customer Services Manager, you will work closely with an Exeter based Service team. Your primary responsibility will be the completion of warranty and annual service work for Gas, Electric and Solid Fuel heating appliances. The role will include diagnosing faults and repairing appliances in a timely and cost effective manner. You will ideally be located in Scotland (near either Glasgow or Edinburgh) as the role covers all of Scotland and will require travel to Ireland. There will, therefore, be a necessity to be away from home for up to 4 nights each week. You will have a great deal of autonomy but also have the opportunity to work as part of team, with professionals in the office to handle all administration and order all parts. You’ll be provided with a fully equipped van and all of your overnight accommodation will be paid for up front. The role will provide a fully equipped van, laptop/iPad and phone. Job Responsibilities: To ensure all service and warranty calls are carried out in a professional, timely and accurate manner, ensuring that the issues are properly and fully resolved during the first visit. To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation/user fault, which will then be charged on site to the customer. To ensure the end user’s safety in accordance with all the relevant regulations for installation and use. To issue any safety notices if required and to inform the relevant personnel and complete the company’s required paperwork after each client visit. The service engineer is responsible for recording all of the tests and work carried out as well as the faults found. This recording will need to be completed on the laptop/iPad and uploaded regularly to the company’s database. Required Skills and Certifications: Proven experience of working with heating appliances or servicing comparable equipment in the field. CCN1 (Domestic Core Gas Safety), HTR1 (Gas Fires & Wall Heaters), CONGLP1 (LPG Changeover) CPA1 – Combustion Analysis GAS SAFE requirements (OFTEC also an advantage) The following qualifications whilst not essential, would be an advantage: o Part P Electrical Safety o Electrical safe isolation o HETAS Certification o Hetas H002 (Solid fuel regulations and Standards) o Hetas H003 (Dry Appliance Installer) o Hetas H004 (Wet Appliance installer) o Hetas H006 (Internal twin wall chimney system installer) Valid, clean UK driving licence Personal Attributes: Well developed interpersonal skills Independent self-starter, able to work in a cross-functional team environment Excellent levels of customer service in person and via the telephone Be confident in discussing payment requirements with customers face to face. Proactive approach to keeping records and reports up to date. Diplomatic nature to ensure company policy is followed and customers are left satisfied. Knowledge of software programmes including email and Word. Flexibility to carry out a wide ranging role that will vary across the year Associated Benefits: 24 days holiday, increasing to 27 days based on yearly service, plus bank holidays. Pension Scheme Life Assurance Company Van, mobile and laptop all provided Working Hours: 8.30-5pm Mon-Fri with overnight stays required To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
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HR Officer
Exeter
£24000 - £26000 per annum, Benefits: Pension, Life Assurance, BUPA
Responsibilities:
HR Officer Working for a global engineering organisation supporting the UK operations and some global remote locations in all aspects of recruitment and selection, employment law, employee relations, and the provision of HR advice to all 300 employees in the Exeter operation. You will work with an inspiring HRBP and be an extremely hands on generalist with a ‘can do’ attitude. Ideally you’ll be CIPD 5 minimum and offer a minimum of 2 years experience in a similar HR generalist role. Job Responsibilities: • Liaise with and support managers regarding recruitment. • Advise and administer interview and selection process including taking an active part in interviews. • Preparation of offer letters and contracts of employment. • Manage pre-employment checks i.e. right to work in the UK. • Give appropriate HR advice to ensure individuals and the company adhere to employment legislation, safeguarding the company’s duty of care. • Support managers in disciplinary and grievance matters. This may include investigations, guiding and advising managers during a hearing, taking appropriate notes and confirming the outcome. • Support and guide managers on absence management and performance management issues • Maintain the employee data system for European subsidiaries • Assist the HRBP on gathering and preparing data for the annual salary review and bonus scheme process • Support on projects as required • Support the Payroll & Benefits Specialist and provide cover for this role when necessary Preferred Skills: Ability to interact with others with sensitivity and diplomacy Excellent PC literacy (Microsoft Office) Strong time management skills with the ability to work under pressure and adapt to changing demands Personal Attributes: Ability to build and maintain strong working relationships Ability to influence others and decisions Ability to work unsupervised and using own initiative Associated Benefits: Life assurance cover 2 x basic salary (rising to 3 x basic salary for pension scheme members) Company Pension Plan - Employer contributions of 6% (with min of 3% employee contributions) 25 days paid annual leave + bank holidays Membership into the company medical insurance plan (80% subsidised) Working Hours: 8.30-5 Monday to Friday
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Demand Analyst / Data Analyst
Exeter
£21000 per annum, Benefits: Pension, Life Assurance, BUPA
Responsibilities:
Data Analyst - SQL As a key member of the Forecasting and Planning team, the Analyst is responsible for using SQL (and laterly Python) to build the forecast and inventory system of this global distribution business. Responsibilities: Deliver business process change and improvements using SQL code within the company's planning system. Work collaboratively with Sales and Product Management teams to agree sales forecast Validate and enter the sales forecast into the company's planning tool Review Planning Parameters within the company's ERP systems, to achieve accurate forward plan and optimal inventory Analysis of data to identify issues and demand exceptions Publish and review department KPIs, investigate root cause and take appropriate corrective action Support network design reviews to ensure product flows are optimal Introduce process improvements to maximise forecasting effectiveness & efficiency Skills & Ability SQL coding and data analysis experience Database experience using MS Excel or Access Ideally supply chain or production planning experience Strong analytical skills Employee package consists of: - 25 days paid annual leave + bank holidays - Company Pension Plan (Salary Sacrifice) - Employer contributions of 6% (with min of 3% employee contributions) - Life assurance cover 2 x basic salary (rising to 3 x basic salary for company pension scheme members) - Bupa Critical Illness Plan (80% subsidised by the Company)* - Cyclescheme (www.cyclescheme.co.uk)* - Staff purchases (cost +10%)* - Company profit share scheme (only for non-bonus related contracts), following 2 years service.
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Supply Chain Manager
Honiton
£40000 - £45000 per annum, Benefits: Company Pension, performance bonus
Responsibilities:
Supply Chain Manager The Supply Chain Manager of this customer focused company within the home improvements and renewables sector, will be responsible for the delivery of distribution, purchasing and customer support. The Supply Chain Manager creates a supportive, collaborative environment where a united and focused team has the motivation, capacity, capability and opportunity to work across the business to execute the business plan, learn and develop professionally and personally, and succeed in safety. You will be responsible for 16 staff within this highly successful SME, manage 40 key suppliers (and in the region of 200 global suppliers), with a stock holding value of £1.4 Million. Responsibilities: Supplier management: to ensure management of the supply chain by nurturing the relationships with our suppliers so that they are the best they can be, that communication is consistent and reliable and that stock control risks are mitigated to contribute to 100% OTIF inbound target Distribution: to deliver high customer satisfaction at optimal stockholding for the best balance between customer demand and working capital whilst maximising operational process efficiency delivering on time in full outbound deliveries and engineers’ field service visits to our customers To optimise warehousing space and stock turnover whilst ensuring the execution of distribution strategies so that capacity develops sustainably and safely as we grow Promote a positive and inclusive HS&E company culture, ensure that an HS&E policy is in place adhering to regulatory compliance & standards To ensure purchasing is conducted in a collaborative and professional manner, that our network of key supplier relationships is maintained and developed and to deliver annual cost savings to meet the agreed expectations of the business To monitor and report on key supply chain relationships, highlighting potential risks and proposing mitigating strategies Qualifications, Experience & Skills: Motivational leader with a track record of developing people and driving performance Experience with transport, logistics and warehousing practices is essential Strong negotiation and persuasive skills are necessary, especially in dealing with external stakeholders Must have excellent communication and interpersonal skills with the ability to influence and inform others Must be highly motivated and energetic with an ability to operate in a dynamic work environment with changing priorities Purchasing /procurement (e.g. CIPS) qualification is desirable Health and safety qualification such as IOSH advantageous Solution-focussed with ability to find simple answers to complex problems Experience with production processes and lean continuous improvement is desirable Business management experience and qualifications are beneficial (e.g. such as MBA) Benefits: Growing company with a clear vision and purpose Individual Performance Related Bonus up to 2% of salary Up to 3% matched pension contributions 23 days holiday (rising to 28 with tenure) plus bank holidays Full induction and ongoing training and development opportunities Regular appraisals and coaching Company Summer and Christmas Parties Cyclescheme Customer Service Recognition Scheme Recruitment referral Scheme 10% membership discount for LED leisure Long Service Awards Institute of Customer Service Distinction IIP accredited for over 15 years
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Procurement Planner
Exeter
22000-28000
Responsibilities:
The Company: The role is responsible for the replenishment of a number of large warehouses worldwide, via the communication with vendors over a huge selection of products. The position will manage the whole procurement process, from PO creation to receipt exception management with our extensive international supply base to ensure timely receipt and high fill rate achievement levels. Job Responsibilities: Ensure that all purchase requisitions are approved and converted to purchase orders in an efficient and timely manner Expedite purchase orders to ensure timely delivery of goods Resolve or escalate inbound supply issues to relevant departments and/or management Keep records relating to the key stages of each procurement activity via Excel and ERP so excellent data integrity skills are required. Ensure data integrity with our system landscape Support product launches and promotional activities by ensuring sufficient and timely stock availability Be the first port of call to resolve all critical supplier issues and work with procurement management to implement strategies to avoid issues reoccurring Support the review, development and implementation of processes and procedures necessary to ensure a continuously smooth supply chain Skills: Experience in raising purchase orders and managing supplier delivery schedules. Experience in direct procurement and / or commodity management. Working knowledge of procurement best practice. A continuous drive to improve procurement and planning processes. Your Excel skills must be very strong (pivots, v-look ups) Personal Attributes: Excellent prioritisation skills with an ability to plan and organise effectively Good analytical and problem solving skills A methodical and structured approach to work. IT competence including Microsoft Office and advanced Excel user skills The Benefits: Company Pension Plan - Employer contributions of 6% (with min of 3% employee contributions) 25 days paid annual leave + bank holidays Membership into the company medical insurance plan (80% subsidised) Working Hours: 8.30-5 Monday to Friday – due to Covid-19 this role will predominantly be home based, until the situation improves and it will then return to an office based position on the outskirts of Exeter. To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
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Metrologist / CMM Operator
Exeter
£25000 - £30000 per annum, Benefits: Pension, Additional Holiday for Christmas Shutdown, Subsidised Canteen
Responsibilities:
Metrologist / CMM Operator Are you an experienced Metrologist with excellent CMM Operating skills, within a precision engineering environment? Then our client is an Automotive manufacturer and they could offer you the next role you now seek to fully utilise these skills. Job Responsibilities: Writing calibration / verification programmes from CAD model. Gauge / tooling calibration / verification to CAD programmes. Maintain calibration database (Gagepack software). CMM measurement of Manufacturing fixtures. Calibration of handheld equipment. Use of Measuring and Checking equipment. Control of documentation. Communicationg with and co-ordinating external calibration contractors. Preferred Skills: 5 years experience in a CMM operating role in an automotive or other precision engineering environment. Experience of using portable arm (Romer) type CMMs. Thorough understanding of geometric dimensioning and tolerancing. Familiar with use of hand held measuring equipment such as micrometers and verniers. Ability to read and interpret engineering drawings. Experience of measurement/inspection of automotive or precision components an advantage. An understanding of ISO9001 and/or IATF16949 Quality Systems. Experience of working within a Quality Assurance Department . Personal Attributes: Attention to detail Excellent communicator Computer literate with the ability to generate dimensional reports. Preferably hold an engineering qualification. Associated Benefits: Company Pension Additional holiday for Christmas shutdown Subsidised staff canteen on site Working Hours: 8-5 Mon-Thurs, 8-3.30 Fri To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
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Technical Project Co-ordinator
Honiton
£26000 - £28000 per annum, Benefits: Individual Performance Related Bonus up to 2% of salary Up to 3% matched pension contributions 23 days holiday (rising to 28 wit
Responsibilities:
The Company: Are you passionate about delivering exceptional customer service and consider yourself to be a great project based person who's used to working in a technical or engineering environment? Well, in this role you will be expected to be passionate and driven to deliver bespoke design solutions to customers by converting floor plans into bespoke heating designs using AutoCAD so that the designs are easy to install, operate and efficient to run. You will be technically skilled, and, ideally, have an understanding of H&V, UFH or Heat Pumps with a general knowledge of inductura products. It is also essential that you have the ability to run multiple projects simultaneously and work with the development team AND the customer on improving designs and seeing the installs through to completion. If required, there maybe the ongoing opportunity to undertake this role on a partly office based, partly home working basis. Job Responsibilities: Draft property floor layouts in line with information provided from our customers in AutoCAD Create system installation schematics in the form of underfloor heating tube layouts in AutoCAD Create heat loss assessments of properties in our in house design software Produce a bill of materials ready for shipment Ensure that the finished design is easy to install and runs in an efficient manner Check that renewable technologies, such as Heat Pumps, are sized appropriately for the property and meet government legislation Preferred Skills: You will also have a keen eye for detail and a good working knowledge of AutoCAD used within the construction industry. You will have the ability to work in a calm and methodical manner. Construction or H&V Industry knowledge or experience in heating systems is desirable. Technical knowledge of renewable technologies (particularly heat pumps and solar thermal). Personal Attributes: Innovative, focused and methodical. Associated Benefits: Individual Performance Related Bonus up to 2% of salary Up to 3% matched pension contributions 23 days holiday (rising to 28 with tenure) plus bank holidays 10% membership discount for LED leisure Working Hours: 8.30am-5pm Mon-Fri To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
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Supply Chain Manager
Honiton
£40000 - £45000 per annum, Benefits: Company Pension, performance bonus
Responsibilities:
Supply Chain Manager The Supply Chain Manager of this customer focused company within the home improvements and renewables sector, will be responsible for the delivery of distribution, purchasing and customer support. The Supply Chain Manager creates a supportive, collaborative environment where a united and focused team has the motivation, capacity, capability and opportunity to work across the business to execute the business plan, learn and develop professionally and personally, and succeed in safety. You will be responsible for 16 staff within this highly successful SME, manage 40 key suppliers (and in the region of 200 global suppliers), with a stock holding value of £1.4 Million. Responsibilities: Supplier management: to ensure management of the supply chain by nurturing the relationships with our suppliers so that they are the best they can be, that communication is consistent and reliable and that stock control risks are mitigated to contribute to 100% OTIF inbound target Distribution: to deliver high customer satisfaction at optimal stockholding for the best balance between customer demand and working capital whilst maximising operational process efficiency delivering on time in full outbound deliveries and engineers’ field service visits to our customers To optimise warehousing space and stock turnover whilst ensuring the execution of distribution strategies so that capacity develops sustainably and safely as we grow Promote a positive and inclusive HS&E company culture, ensure that an HS&E policy is in place adhering to regulatory compliance & standards To ensure purchasing is conducted in a collaborative and professional manner, that our network of key supplier relationships is maintained and developed and to deliver annual cost savings to meet the agreed expectations of the business To monitor and report on key supply chain relationships, highlighting potential risks and proposing mitigating strategies Qualifications, Experience & Skills: Motivational leader with a track record of developing people and driving performance Experience with transport, logistics and warehousing practices is essential Strong negotiation and persuasive skills are necessary, especially in dealing with external stakeholders Must have excellent communication and interpersonal skills with the ability to influence and inform others Must be highly motivated and energetic with an ability to operate in a dynamic work environment with changing priorities Purchasing /procurement (e.g. CIPS) qualification is desirable Health and safety qualification such as IOSH advantageous Solution-focussed with ability to find simple answers to complex problems Experience with production processes and lean continuous improvement is desirable Business management experience and qualifications are beneficial (e.g. such as MBA) Benefits: Growing company with a clear vision and purpose Individual Performance Related Bonus up to 2% of salary Up to 3% matched pension contributions 23 days holiday (rising to 28 with tenure) plus bank holidays Full induction and ongoing training and development opportunities Regular appraisals and coaching Company Summer and Christmas Parties Cyclescheme Customer Service Recognition Scheme Recruitment referral Scheme 10% membership discount for LED leisure Long Service Awards Institute of Customer Service Distinction IIP accredited for over 15 years
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Demand Analyst / Data Analyst
Exeter
£21000 per annum, Benefits: Pension, Life Assurance, BUPA
Responsibilities:
Data Analyst - SQL As a key member of the Forecasting and Planning team, the Analyst is responsible for using SQL (and laterly Python) to build the forecast and inventory system of this global distribution business. Responsibilities: Deliver business process change and improvements using SQL code within the company's planning system. Work collaboratively with Sales and Product Management teams to agree sales forecast Validate and enter the sales forecast into the company's planning tool Review Planning Parameters within the company's ERP systems, to achieve accurate forward plan and optimal inventory Analysis of data to identify issues and demand exceptions Publish and review department KPIs, investigate root cause and take appropriate corrective action Support network design reviews to ensure product flows are optimal Introduce process improvements to maximise forecasting effectiveness & efficiency Skills & Ability SQL coding and data analysis experience Database experience using MS Excel or Access Ideally supply chain or production planning experience Strong analytical skills Employee package consists of: - 25 days paid annual leave + bank holidays - Company Pension Plan (Salary Sacrifice) - Employer contributions of 6% (with min of 3% employee contributions) - Life assurance cover 2 x basic salary (rising to 3 x basic salary for company pension scheme members) - Bupa Critical Illness Plan (80% subsidised by the Company)* - Cyclescheme (www.cyclescheme.co.uk)* - Staff purchases (cost +10%)* - Company profit share scheme (only for non-bonus related contracts), following 2 years service.
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CAD Design & Project Engineer
Honiton
£26000 - £28000 per annum, Benefits: Individual Performance Related Bonus up to 2% of salary Up to 3% matched pension contributions 23 days holiday (rising to 28 wit
Responsibilities:
The Company: In this role you will be expected to be passionate and driven to deliver bespoke design solutions to customers by converting floor plans into bespoke heating designs using AutoCAD so that the designs are easy to install, operate and efficient to run. You will be technically skilled, and, ideally, have an understanding of H&V, UFH or Heat Pumps with a general knowledge of inductura products. It is also essential that you have the ability to run multiple projects simultaneously and work with the development team AND the customer on improving designs and seeing the installs through to completion. If required, there maybe the ongoing opportunity to undertake this role on a partly office based, partly home working basis. Job Responsibilities: Draft property floor layouts in line with information provided from our customers in AutoCAD Create system installation schematics in the form of underfloor heating tube layouts in AutoCAD Create heat loss assessments of properties in our in house design software Produce a bill of materials ready for shipment Ensure that the finished design is easy to install and runs in an efficient manner Check that renewable technologies, such as Heat Pumps, are sized appropriately for the property and meet government legislation Preferred Skills: You will also have a keen eye for detail and a good working knowledge of AutoCAD used within the construction industry. You will have the ability to work in a calm and methodical manner. Construction or H&V Industry knowledge or experience in heating systems is desirable. Technical knowledge of renewable technologies (particularly heat pumps and solar thermal). Personal Attributes: Innovative, focused and methodical. Associated Benefits: Individual Performance Related Bonus up to 2% of salary Up to 3% matched pension contributions 23 days holiday (rising to 28 with tenure) plus bank holidays 10% membership discount for LED leisure Working Hours: 8.30am-5pm Mon-Fri To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
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Heating Engineer
Brighton
£33000 per annum, Benefits: 24 days holiday, increasing to 27 days based on yearly service, plus bank holidays. Pension Scheme Life Assurance Company Van, mobile and laptop all provided
Responsibilities:
The Company: Are you somebody who loves variety in your workload, and can travel throughout the South East (ie. around Brighton and surrounding areas) to service and maintain a broad range of heating products including Gas, Electric and Solid Fuel? If you’re also happy to stay away from home for 2-4 nights per week, then this could be just the job for you. Your primary responsibility will be the completion of warranty and annual service work for Gas, Electric and Solid Fuel heating appliances. But you will also be required to diagnose faults and repair appliances, and also maintain products, in a timely and cost effective manner. You will have a great deal of autonomy but also have the opportunity to work as part of team, with professionals in the office to handle all administration and order all parts. You’ll be provided with a fully equipped van and all of your overnight accommodation will be paid for up front. Job Responsibilities: To ensure all service and warranty calls are carried out in a professional, timely and accurate manner, ensuring that the issues are properly and fully resolved during the first visit. To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation/user fault, which will then be charged on site to the customer. To ensure the end user’s safety in accordance with all the relevant regulations for installation and use. To issue any safety notices if required and to inform the relevant personnel and complete the company’s required paperwork after each client visit. The service engineer is responsible for recording all of the tests and work carried out as well as the faults found. This recording will need to be completed on the laptop/iPad and uploaded regularly to the company’s database. Required Skills and Certifications: Proven experience of working with heating appliances or servicing comparable equipment in the field. CCN1 (Domestic Core Gas Safety), HTR1 (Gas Fires & Wall Heaters), CONGLP1 (LPG Changeover) CPA1 – Combustion Analysis GAS SAFE requirements (OFTEC also an advantage) The following qualifications whilst not essential, would be an advantage: o Part P Electrical Safety o Electrical safe isolation o HETAS Certification o Hetas H002 (Solid fuel regulations and Standards) o Hetas H003 (Dry Appliance Installer) o Hetas H004 (Wet Appliance installer) o Hetas H006 (Internal twin wall chimney system installer) Valid, clean UK driving licence Personal Attributes: Well developed interpersonal skills Independent self-starter, able to work in a cross-functional team environment Excellent levels of customer service in person and via the telephone Be confident in discussing payment requirements with customers face to face. Proactive approach to keeping records and reports up to date. Diplomatic nature to ensure company policy is followed and customers are left satisfied. Knowledge of software programmes including email and Word. Flexibility to carry out a wide ranging role that will vary across the year Associated Benefits: 24 days holiday, increasing to 27 days based on yearly service, plus bank holidays. Pension Scheme Life Assurance Company Van, mobile and laptop all provided Working Hours: 8.30-5pm Mon-Fri with overnight stays required To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
