Julianne Bates's jobs
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Patient Safety Caller
Exeter
£9.50 - £10.70 per hour
Responsibilities:
The Company: This is a temporary position until the end of September 2022. The first 2 weeks will be working from home as training. The hours will be varied as various rota’s. You will be the face and first point of contact for all NHS 111 calls coming into the call centre. You will be responsible for ensuring that all calls are answered promptly, accurately, and professionally. Job Responsibilities: You will be responsible for making calls to members of the public and healthcare professionals (HCP), such as GPs, nurses, paramedics and pharmacists. Calls will relate to urgent, non-emergency health and dental health issues. A Patient Safety Callers role is a critical one, responsible for the accurate and efficient on boarding of patients to provide them access to a variety of urgent, often out of hours, heath services. As a Patient Safety Caller, you will facilitate a structured, scripted conversation. ensuring that during times of surge and increased service pressure, patients are still communicated to and given appropriate worsening advice. Patient Safety Calling is the communication from non-clinical staff to the patients which creates an awareness of timeframes as well as advising the patient the best course of action if their symptoms worsen. You will need to escalate these patients in the event their health is worsening. You will use good listening and communication skills to talk to people from all backgrounds, treating callers with empathy and respect. The role will cover a variety of medical related queries and concerns, which can include sensitive and urgent related contacts. From time to time, you may have to communicate with a difficult caller in a calm and professional manner. This is an extremely diverse role, requiring flexibility and resilience as you work with patients to make a real difference to their lives. Preferred Skills: Experience of working in a call centre or customer contact environment. An excellent telephone manner and good listening skills. Local Geographical knowledge Personal Attributes: Be able to pass pre-employment checks (EnhancedDBS) Ability to record information accurately and correctly Ability to work under own initiative and as a member of a team Ability to prioritise work to achieve deadlines Associated Benefits: A fully supported environment – you are never left alone to struggle – you are surrounded by experienced Call Handlers/Team Managers/at least one Clinician always in the room/ mental health first aiders Working Hours: Varied Rota’s To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
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111 Call Advisors - temporary to permanent
Exeter
£9.50 - £10.70 per hour
Responsibilities:
The Company: The first 2 weeks will be working from home as training. The hours will be varied as various rota’s. You will be the face and first point of contact for all NHS 111 calls coming into the call centre. You will be responsible for ensuring that all calls are answered promptly, accurately, and professionally. Job Responsibilities: You will work as part of a busy call centre environment in Exeter. You will be supporting people who are in need of medical assistance or guidance who have dialled 111 for immediate attention. Ensure that calls which are received are assessed to ensure that patients and other healthcare professionals are directed to the most appropriate healthcare professional or other end disposition. Deliver high quality, safe and clinically effective health care over the telephone in accordance with your training and local procedures Communicate effectively with callers in critical situations or about areas of concern. Quickly and accurately record patient details, symptoms and enquiries using in house Database. Use advanced communication, negotiation, and probing skills across a wide range of calls including emotive circumstances or caller aggression. Maintain an up-to-date awareness of current policies e.g. SharePoint/User Desktop Guidelines Meet monthly key performance indicators (KPIs) and targets. Preferred Skills: Experience of working in a call centre or customer contact environment. An excellent telephone manner and good listening skills. Local Geographical knowledge Personal Attributes: Be able to pass pre-employment checks (DBS) Ability to record information accurately and correctly Ability to work under own initiative and as a member of a team Ability to prioritise work to achieve deadlines Associated Benefits: A fully supported environment – you are never left alone to struggle – you are surrounded by experienced Call Handlers/Team Managers/at least one Clinician always in the room/ mental health first aiders Working Hours: Varied Rota’s To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
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111 Call Advisors
Exeter
£9.50 - £10.70 per hour
Responsibilities:
The Company: This is a temporary position until the 30th September 2022. The first 2 weeks will be working from home as training. The hours will be varied as various rota’s. You will be the face and first point of contact for all NHS 111 calls coming into the call centre. You will be responsible for ensuring that all calls are answered promptly, accurately, and professionally. Job Responsibilities: You will work as part of a busy call centre environment in Exeter. You will be supporting people who are in need of medical assistance or guidance who have dialled 111 for immediate attention. Ensure that calls which are received are assessed to ensure that patients and other healthcare professionals are directed to the most appropriate healthcare professional or other end disposition. Deliver high quality, safe and clinically effective health care over the telephone in accordance with your training and local procedures Communicate effectively with callers in critical situations or about areas of concern. Quickly and accurately record patient details, symptoms and enquiries using in house Database. Use advanced communication, negotiation, and probing skills across a wide range of calls including emotive circumstances or caller aggression. Maintain an up-to-date awareness of current policies e.g. SharePoint/User Desktop Guidelines Meet monthly key performance indicators (KPIs) and targets. Preferred Skills: Experience of working in a call centre or customer contact environment. An excellent telephone manner and good listening skills. Local Geographical knowledge Personal Attributes: Be able to pass pre-employment checks (DBS) Ability to record information accurately and correctly Ability to work under own initiative and as a member of a team Ability to prioritise work to achieve deadlines Associated Benefits: A fully supported environment – you are never left alone to struggle – you are surrounded by experienced Call Handlers/Team Managers/at least one Clinician always in the room/ mental health first aiders Working Hours: Varied Rota’s To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
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Purchasing Administrator
Exeter
£10.50 per hour
Responsibilities:
Due to our clients continued success and expansion, they are recruiting for a Purchasing Administrator to join the Head Office team in Exeter. Job Summary: Proactively liaise with internal and external customers. Supporting the purchasing ream with all admin duties, including raising orders, emailing suppliers and processing orders onto their database. Skills: Excellent communication, organisational and interpersonal skills Methodical and thorough in checking all relevant documentation, procedures and processes Innovative user of IT systems to achieve business-related needs Accurately completes all appropriate manual documentation and computer records Show Initiative and flexibility Promote great departmental/interdepartmental team working Technical knowledge: Good understanding of computer systems including excel. Working hours – Monday – Friday 37.5 hours To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
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Production/Assembly Operatives - 9.30am - 3.00pm
Exeter
£9.50 per hour
Responsibilities:
The Company: We are currently looking for a candidate with good attention to detail to work in a “hands-on” Production role. This 12 week temporary assignment has potential to go permanent for the right person. Would particularly suit candidates with an interest in the Automotive industry. Job Responsibilities: Assembly work, Hands on manual role, Building products from parts. Role will require you to be on your feet all day. Preferred Skills: Good attention to detail Ability to follow instructions Previous production experience would be beneficial but not essential. Must have safety boots. Associated Benefits: Training Potential of a permanent position within a growing company Working Hours: Monday-Friday either 9.00am - 3.00pm - or 9.30am - 3.00pm To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
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SEO Senior
Barnstaple
£26000 - £30000 per annum
Responsibilities:
We are looking for an experienced SEO Senior to join our fast-paced digital marketing agency in the heart of North Devon. This position is offering hybrid working but you must live in commutable distance to the Barnstaple office. An SEO Senior you will have responsibility for developing, delivering and analysing search engine strategies for a varied range of clients and campaigns, as well as leading a team of SEO execs. Responsibilities and Duties: Conduct research and provide recommendations on points for improvement at strategy and campaign level Monitor industry trends and best practise, and translate findings into workable solutions Analyse existing campaign and strategy performance Including site audits and health checks, on-site optimisation, detailed and in-depth keyword research, and backlink analysis Collaborate with other teams within the agency, communicating SEO techniques and changes Remain Google Analytics certified Conduct client reporting Requirements Preferably 3+ years experience working in SEO, ideally in an agency environment Proficient in using industry tools Including Google Analytics, Google Search Console, Google Tag Manager, SEMRush, Screaming Frog, Moz, Majestic, Shopify, WordPress. Benefits We’ve got a supportive and collaborative working environment. We offer flexible start times, meaning you can snooze for that bit longer. There are bean bags and table tennis to help relax or get the blood flowing during your lunch. There’s a weekly fruit box for anyone who’d like a healthy snack and a biscuit tin for those who fancy something sweeter! We offer an additional day off for your birthday and the cakes are on us! There are regular company events, from axe throwing and archery to fancy dress parties and bowling. And finally, who’s not keen on an early-finish Friday?!
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Production/Assembly/Stores Operatives
Exeter
£9.50 per hour
Responsibilities:
The Company: We are currently looking for a candidate with good attention to detail to work in a “hands-on” Production role. This 12 week temporary assignment has potential to go permanent for the right person. Would particularly suit candidates with an interest in the Automotive industry. Job Responsibilities: Assembly work, Hands on manual role, Building products from parts. Role will require you to be on your feet all day. Preferred Skills: Good attention to detail Ability to follow instructions Previous production experience would be beneficial but not essential. Must have safety boots. Associated Benefits: Training Potential of a permanent position within a growing company Working Hours: Monday-Friday 6am – 2.00pm OR Mon - Fri 7.45am - 4.15pm OR Mon – Wed 2.15pm – 00.15, Thursday 2.15pm – 11.45pm Total 37.5hours To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
